Front Office Receptionist

Urgently Required

Job Title: Front Office Receptionist

Reports to: Front Office Supervisor

Duty station: Chester House - Nairobi

Key task
 

Responsible for delivering friendly, efficient customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.
 

Duties and Responsibilities

• Deliver excellent customer service, at all times
• Assist in keeping the front office reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and apartment pricing, to provide information to guests, on request, while maximizing room sales’ opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

Job specification of Front Office Receptionist

• Diploma or a Certificate in front office  operations from Kenya Utalii College or equivalent
• 2-3 years experience in hospitality industry; specialty in handling front office operations will be desirable
• Customer care skills
• Excellent verbal and written skills
• Excellent interpersonal skills
• Public relations skills
• Numeracy skills
• Self organisation skills
• Attention to detail

Email your application and CV to: careers@monarch.co.ke