Customer Service Representatives

Jobs: Customer Service Representatives 

Location: Nairobi 

Industry: BPO 

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated customer Service Representatives, flexible to work on shift basis. 

The ideal candidate must have outstanding computer skills and ready to work in a call centre. 

Key Responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks assigned

Key Skills and Competences

• Internet and Computer literate
• Excellent communication skills.
• Certificate/ Degree/ Diploma in any field
• Passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to multitask and take up more workload when required
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethics (is reliable, motivated, professional)
• Ladies are encouraged to apply.

How to Apply

To apply, send your CV only to denny@flexi-personnel.com before 20th November 2017. 

Clearly indicate the exact position (Customer Service Representative) applied for and your minimum salary expectation on the subject line.
 

NB: Flexi Personnel does not charge candidates for job placements.

Customer Centre Agents for a Bank

Sheer logic Management Consultants is sourcing for Customer Centre Agents for our client, a leading local bank.
 

Salary: 34,000 plus overtime.
 

Responsibilities:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

How to Apply:
 

If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 24th November 2017 to the Sheer Logic Management Consultants E- Mail: sheerlogictalentsourcing3@gmail.com clearly marking “Call Centre Agents”.
 

Only short-listed candidates will be contacted. Male candidates are encouraged to apply.
 

Our Client is an Equal opportunity employer.

Customer Service Representative - High Value

Wananchi Group (K) Ltd

Job Vacancy: Customer Service Representative - High Value

Department: Customer Experience
 

Location: Gateway Park
 

Employment Status / Type

• 1 year Contract (Seasonal Contract)
• 3 months’ probation
• Monthly KPI performance review & incentive (30% variable pay)

Position Reporting to: Supervisor – High Value Section
 

Manage Others: No

Job Purpose / Summary:
 

CSR is responsible for providing professional and quality customer service both internally and externally.  

Reporting to the Technical Support Manager, the CSR will be responsible for:
Customer Support at designated touch points (Inbound, Outbound, Emails, Escalations ):

• Customer calls; emails; outbound calls; escalations: CSR gets full understanding of customer's enquiry, provides full customer support for all fiber services on first contact, solves the issue and logs it on CRM and Wincable.
• If the issue is resolved, the CSR ensures that customer is satisfied and confirms the customers contact details.
• If issue can't be resolved during the interaction, it is escalated by the CSR to the CE leader and followed up through the proper channels until resolution.
• Take full ownership of customer cases handled and ensures proper handover for unresolved cases at end of day.
• Ensure customer satisfaction with service and quality of support provided.
• Good interpretation of customer queries and relay of accurate information to reassure customers and manage their expectations.

Key Roles:

• Using effective communication skills.
• Resolving all complaints, concerns and issues in a timely and diplomatic manner.
• Conduct activities in a professional manner
• Demonstrating knowledge of Zuku Fiber service standards or service level agreements
• Demonstrating knowledge of impact of providing professional service to Customers
• Understanding the importance and impact of first call resolution (FCR)
• Working with the CE leader on performance improvement as an individual and with the team as a whole
• Ensuring complaints/concerns are resolved or escalated in a timely manner
• Providing timely notifications to management of negative trends, urgency of issue, or extent of required follow up
• Determining when a problem requires action from higher level of authority
• Participate in regular team meetings
• Educate customers about terminology, features and benefits of products in order to improve customer education and satisfaction.
• Updating client comments, complaints, reports and compliments on all relevant Wananchi Systems
• The job holder will be expected to identify and highlight to the supervisor, all emerging service issues of general of unique nature; that may require maintenance, upgrade or restructuring of Fiber services in order to meet customer needs.
• Work with immediate CE leader on team rosters.
• Provide one-stop customer support for all Fiber services by responding to customer contacts within defined SLAs
• Track and monitor the customer problem exceeding the agreed SLA's and escalate to the required level of management until complete resolution.
• Track and monitor reopened, repeated customer problems, executing a special customer care plan on affected customers, developing actions plans and following up until complete resolution.
• Daily monitoring and reporting on the intake of customer problem by type, root cause, SLA compliance, average closing time and average pending time.
• Enhance customer loyalty and upsell accordingly.

Key Performance Indicators:
 

Achieve Support Center SLA’s

• Achieve 90% first call resolution (FCR)
• 90% correct CRM capture
• 100% Schedule Adherence
• Score a minimum of 98% on QA score for the Month

Other KPIs

• Efficiency
• Good Handle rate
• Calls per Customer
• Average Handle Rate
• Escalation Resolutions

Experience and Background Required:

• 2 years experience in a busy Contact Center, supporting internet/technology driven services
• Understanding of - IP networks; the contention ratios in the network; Metro Ethernet networks
• Troubleshooting skills e.g. on CMTS configuration, IP assignment (DHCP services) is an added advantage
• Understanding of the basic GPON network design & structure is an added advantage
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge and experience in reading, analyzing, and interpreting reports and technical procedures.
• Proficiency in MS Office - specifically Excel, Access, Word, PowerPoint.
• Ability to effectively present information and respond to questions from management, peers and customers.
• Ability to handle service delivery and service assurance processes and structures in a large telecommunications environment.
• Self-driven, customer centric and team player.

How to Apply

Interested and qualified candidates to submit their application including a detailed CV,day time telephone contact to recruit@ke.wananchi.com with a subject line Customer Service Representative-High Value on or before 24th November 2017

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

Customer Experience - Service Engineer

Wananchi Group (K) Ltd
 

 Customer Experience - Service Engineer

Department: Service Support
 

Location: Gateway Park

Employment Status / Type: Full-time

Position Reporting to: Customer Surveillance Head

Manages Others: No

Job Purpose / Summary:

• Reporting to the Technical Support Manager, the job holder is responsible for monitoring, troubleshooting, reporting and escalating of all Wananchi Group client connections i.e.; HFC and GPON networks; DTH platform; Voice platform and Metro Ethernet;
• The job holder will be expected to a) identify customer problems of a technical nature that are relevant for Technical organization’s quality improvement, b)investigate, c)design ad hoc reports that can assist the technical team.
• The job holder will be expected to undertake extensive troubleshooting for any escalated matters using the existing systems and follow up that they have been resolved.
• The job holder will be expected to act as a liaison between the Cs Team and the NOC, Engineering and technical team in reporting customer calls and queries so as to provide sufficient information in trying to understand and resolve customer related problems.
• The job holder will also be expected to step in and act as the deputy for the Customer Surveillance Head.

Key Roles:

• Extensive troubleshooting of all customer escalated matters including but not limited to HFC, GPON, DTH, TV and managed Wi-Fi.
• Research for potential trouble spots using the available troubleshooting tools and providing workable solutions and/or escalating to the relevant department for closure.
• Good interpretation of customer calls to meaningful reports and understanding of the Network which can be presented to the technical team for continuous improvement of customer issues.
• Act as a liaison between the technical team and CS team on customer issues reporting.
• Good knowledge of the troubleshooting systems so as to analyze, provide feedback and recommendations for improvements.
• Design and develop reports and analysis that will assist the technical team to pin point trouble spots which require immediate actions.
• Follow up on any tasks which are allocated by the Customer Surveillance Team Leader.
• Any other duty that may be assigned.

Experience and Background Required:

• Good Technical background and skills.
• Good understanding of all the troubleshooting systems within the organization.
• Good understanding of the HFC, GPON and Satellite networks.
• Call Centre experience as an Agent/Quality or Supervisor is an added advantage.
• Understanding and experience on CRM, trouble ticketing systems, dispatch procedures and processes within the Customer Experience department.
• Experience in a triple play company would be an added advantage.
• Experience in Onsite support and maintenance is an added advantage.
• Knowledge and experience in reading, analyzing, and interpreting periodical reports and technical procedures.
• Experience in writing reports. Proficient in MS Office - specifically Excel, Word, PowerPoint.
• Ability to effectively present information and respond to questions from groups of managers, clients and customers.
• Experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.

How to Apply
 

Interested and qualified candidates to submit their application including a detailed CV,day time telephone contact to recruit@ke.wananchi.com with a subject line Customer Experience Service Engineer on or before 24th November 2017

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

Customer Care Officer, Accounts Assistant, and Registry Assistant

We are a fast growing national Cooperative with over 22,000 members and the head office in Westlands, Nairobi and a branch network. 

We intend to fill the position(s) below on a 2 year renewable contract.
 

1. Customer Care Officer
 

Key Requirements

• At least a Diploma in customer care/ marketing / Public relations / Communication. (Bachelor’s Degree in Marketing / PR / Communication is an added advantage.)
• Minimum 2 years working experience in service industry.
• Good knowledge of customer care and delivery of good services.
• Knowledge of accounting, credit and lending principles and basic computer knowledge.
• Perfect listening, telephone management and communication skills.

Main Role: Following up on queries directed to relevant officers to ensure that Sacco operating procedures are adhered to, Switch board / telephone management / Managing and resolving member complaints / Front Office related duties among other roles
 

2. Accounts Assistant (Debt Management)
 

Key Requirements

• Minimum KCSE C+
• CPA Part II , Certified Credit Professional (CCP Part 2) or ACCA Level II.
• A Diploma in Banking, Co-operative Management from a reputable institution. (Degree in Finance have an added advantage)
• Knowledge of computerized accounting systems.
• Those with knowledge ¡n debt management have an added advantage.
• Certificate of good conduct
• At least 2 years’ experience in same level in a financial institution.

Main Role: Preparing periodical management reports on delinquent loans and accounts, Notification of individual and unit(employer) defaulters, Recovery of defaulted loans after notice period lapses, Listing of defaulters with CRB (Credit Reference Bureau) among other roles
 

3. Registry Assistant

• Diploma in Records Management / Information Management
• At least 2 years’ experience in data / records management
• Ability to work under pressure, minimum supervision and strict deadline
• Thorough financial knowledge

Main Role: Preparing Member’s files for Loans Approval Committee, Retrieving files on request, records management, Check on the in-coming and outgoing mail and preparing monthly reports, filing among other record’s management related roles

How to Apply

Interested applicants MUST attach a duly filled job application form from our website current CV giving their day time telephone contact and a cover letter indicating current and expected salary and explaining the suitability for the position on or before 19th Oct 2017 to hr@wauminisacco.com. 

Please refer to www.wauminisacco.com, careers portal for detailed Job Description.

NB: Please include the POSITION TITLE you are applying for in the subject line of your application. 

Only the shortlisted candidates shall be contacted.

StarTimes Media Company:: Call Center Quality Monitor

StarTimes Media Company

Job Title: Call Center Quality Monitor
 

Department: Call Center
 

Reports To: Call Center Supervisor

Job Objective: The Call Center Quality Monitor is responsible for monitoring and documenting Agent call quality in support of the departmental quality goals and initiatives. 

The Quality Monitor evaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring formats and quality standards. 

The Quality Monitor fairly and consistently review the calls and emails of product Support Agents for accuracy and coaches each Agent for success in executing superior service and quality to the customers. 

The Quality Monitor documents the call quality results and provides feedback and trend data to the Product Support Supervisors and Manager as required.

 

Duties and Responsibilities:

• Monitor Product Support Agents calls and review emails for accuracy of information and call handling standards.
• Ensure that Product Support Agents are delivering a high level of customer service.
• Verify that agents are providing accurate solutions to customers.
• Record evaluations utilizing departmental quality monitoring forms.
• Deliver coaching feedback to agents on call and email performance.
• Provide Supervisors and the Manager with regular performance feedback on the agents.
• Assist with quarterly CSAT program by working with the Sales force administrators on the delivery of the surveys and evaluating customer feedback received from the surveys.
• Prepares and analyzes quality reports for Management review.
• Carrying out root analysis of various performance from the evaluation tool
• Participates in call calibration sessions and giving report on the same for continuous improvement
• Participates in the design of quality monitoring forms and quality standards.
• Performs mystery shopping and knowledge checks

Skills and Competencies:
 

StarTimes personality:

• Integrity and diligence

Professional capability:

• Having a high level of initiative and drive
• Having strong sense of responsibility and commitment to one’s duties    
• Able to follow given instructions
• Time management skills

Work related capability:

• Prior supervisory or leadership experience preferred.
• Proven ability to achieve and maintain departmental quality standards.
• Professional demeanor, dependable, and able to maintain confidential information.
• Strong written communication skills. Excellent grammar, spelling, and sentence construction.
• Exceptional listening and analytical skills.
• Strong knowledge of customer care processes and techniques.
• Must exhibit excellent leadership, communication, and interpersonal skills.
• Must have familiarity with Internet software and Windows operating systems.
• Demonstrated ability to rapidly gain product knowledge and effectively communicate it to agents.
• Proficient in Word, Excel and PowerPoint for presentations and reports required.
• Demonstrated ability to train and develop new and existing support agents.
• Flexible, detailed, and able to successfully adapt to change.
• Ability to work independently.
• Excellent attention to detail.
• Experience with RealPage products or with call center quality assurance practices preferred
• Ability to work extended hours as needed

Education / Experience:

• Bachelor's degree or equivalent with experience in related industry.
• Minimum 2 years of experience performing Quality Assurance in a call center environment is preferred.
• Experience in developing and implementing QA programs highly preferred.

Note: Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to jobs@startimes.co.ke 

   
Only shortlisted candidates will be contacted.

Customer Service Executives

Vacancy: Customer Service Executives

Location: Nairobi (Industrial Area)

Company: Kencall – Call Centre / BPO

Requirements

• Excellent command of the English language
• Must demonstrate a positive attitude and professional demeanor
• Requires strong communication skills, decision making and interpersonal skill
• Detail-oriented and  can multi-task
• Has integrity – honest and ethical
• Flexible, polite & accommodating
• At least 1 year experience in call centre
• Must have outbound call experience
• Diploma or Degree in a related field – public relations or mass communications will be an added advantage

 

Key Competencies and Attributes

• Good computer literacy skills
• Friendly & professional telephone manner
• Determined, good listener & self-motivated
• Team player & Passionate about customer service
• Good listening skills
• Exceptional customer service skills

If you possess the above skills send your CV to hr@kencall.com before 22nd June 2015.

Important: Be sure to include the following reference subject line to your e-mail for consideration.

REF: KCWORLD/Y15/JUNE/CSR

Details of your current/expected salary should be provided in the body of application letter.

Only shortlisted candidates will be contacted.

Customer Care

Our client a medium sized hospital in Nairobi is seeking to recruit a Customer care specialist to join their team.

Salary: KShs.25, 000

Key Duties and Responsibilities

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Work with customer service manager to ensure proper customer service is being delivered.
• Provide information about the company to any potential client calling with enquiry.
• Receive customer complaints and relay them to the right persons for resolution.
• Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
• Periodically visit customers.
• Keep the customers updated on the status of resolutions to various complains.

 

Qualifications

• Diploma in Customer care, Business Admin, PR
• At least 2 years of experience in a hospital.
• Good communication skills
• Attention to details.
• Excellent communications skills both verbal & written.
• Fluent in English & Swahili.

If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com by 15th June, 2015 clearly indicating ‘Customer Care ‘on the subject line.

Only shortlisted candidates shall be contacted

Sales Representative

Our Client, a fast Design Company based in Nairobi is looking for a qualified and enthusiastic Sales Representative.

Reports to: Managing Director

Role Objective: Acquire new clients’ seeking to change the look of their premises and provide excellent after sales customer service.

Duties and Responsibilities:

• Acquire new business accounts and maintain existing clients
• Sell our design packages to potential clients
• Prepare progress sales reports as required by Supervisor
• Inform clients’ in a timely manner of any discounts available as well as new products on offer
• Retain clients through excellent customer service provision
• Be a team player within the organization to ensure its smooth running
• Any other duty as may be required by the Managing Director

 

Qualifications

• KCSE Certificate
• A Diploma in Sales & Marketing from a Recognized Institution
• Certificate of good conduct
• A good track record.
• At least 2 years of experience in the same capacity

Person Specification

• Organized individual with excellent communication skills
• Ability to multitask and an enthusiastic team player
• A well groomed young individual,  with strong work ethics
• A reliable, committed  person of high integrity
• Ability to work effectively under pressure

Those who meet the Skills and Qualifications listed above should send their detailed CV with 3 professional referees and a cover letter indicating their current and expected salary to recruit@fivetalentsafrica.com by Friday 12th June, 2015.

Clearly indicate the position title on the subject line. 

Only shortlisted candidates will be contacted.

Golftrick Investments Receptionist/Front Office, Customer Service Executive, Graduates Programme, Stores Assistant, Credit Clerks/Cashiers Jobs in Mombasa, Kenya

We are a new upcoming consulting and trading firm based in Mombasa. 

Our areas of focus include Research Training and Education and commodity trading.

Receptionist/Front Office

Job Summary

• To assist our guests efficiently, courteously and professionally in all front office and golf related functions.
• To maintain our standards of hospitality at all times.
• To have a thorough knowledge of all front office and golf operations. Job Purpose
• Our Front Desk Agent is very often the first and last member of staff hotel guests will see.
• They have to reflect our atmosphere and convey a sincere welcome to all customers and coordinate management with staff and guests with business.

Section Two: General Tasks and Responsibilities

• Practice gracious hospitality and promote goodwill by addressing guest’s by name, being friendly and helpful to all guests, fellow coaches and stars at all times.
• Attending to calls, both internal and external calls according to our Standards.
• Have knowledge of villa and Homestays types and locations within the resort and assign rooms as per required rates indicated and maximize villa sales.
• Have knowledge of the villa and Homestays rates, the packages, discounts and maintain knowledge of our product line, market conditions, and customers' objectives.
• To ensure maximum villa occupancy in line with agreed policy on overbooking.
• Communicate to the housekeeper with detailed information and requests on the expected arrival of the day including special services required e.g. a baby cot.
• Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
• Participate in the daily 15-minute brief and complete all duties listed on reception checklist.
• Develop a thorough knowledge of the property, staff, services and the hours of operations.
• Ensure guest messages are delivered promptly to the guest rooms.
• Handle wake up calls diverted from the call centre.
• Perform all business centre duties and cover the area in accordance to the departmental rota.
• Assist in the training of new employees when required.
• Protect guest’s and stars security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a coach.
• Handle any guest problems or complaints in a professional and hospitable manner and report any unusual occurrences and/or requests to a coach.
• Ensure the cleanliness and neatness of the front desk.
• Hand over any relevant information with necessary departments and stars.
• Familiarize yourself of the daily activities and meetings that are being held in the hotel.
• Have a thorough knowledge of the hotel PMS system, telephone systems, PDQ, pagers and scanners. Know who to report hardware and software problems to and know how to action crash procedures.
• Actively participate in special guest programs such as: repeat guest history, guest satisfaction surveys and guest responses.
• Study the function sheets, the guest correspondence letters, memorandums and any other relevant information to ensure that communication between the Front office department and all the other departments is maintained at all times.
• Perform manual postings of both accommodation and other related expenses onto the guest accounts and receive payment.
• Have knowledge of and maintain the safe deposit boxes.
• Be flexible in assisting around the property in response to business and guest demands as well as to any other reasonable duty as requested by the management.
• Print contingency reports, i.e. departure list, high balance report, in-house guest list, guest ledger balance report, upon every shift - 7am, 12pm, 3pm and 11pm. File in the respective files as backup in case of system failure.
• Have the departure list ready with all the bills attached to the guest folios prior to the guest check out.
• Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures.
• Ensure that all the departed rooms have been checked out from the opera system and file the key card.
• Alert the front management or the assistant manager immediately you notice a discrepancy.
• Comply with all company policies and procedures, but allow for judgement flexibility as situations demand.
• Attend and participate fully in departmental and company meetings and training sessions as required by your Manager and to implement the given training as well as taking responsibility for your personal development within the company.
• Comply with the company regulations as stipulated in the staff handbook, regarding uniform timekeeping, hygiene and general conduct.
• Understand the Resort’s Fire and Safety procedures

Duties and Responsibilities

• Is following Company’s Mission / Vision & Guiding Principles.
• Is complying with the Company’s Code of Conduct, Employee Hand Book and Kenyan Laws.
• Is familiar with Club Lounge members, known repeat guests, VIPs and provide special attention and recognition.
• Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
• Participates on the guest comp

Customer Service Executive

The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.

Key Duties and Responsibilities

• Accuracy of reporting and data base information
• Develop customer service standards and devise ways to measure and monitor the same.
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Implement the standards in all MCL outlets.
• Coordinate with other departments to ensure facilitation of service delivery and implement growth strategies.
• Analyze relevant data to determine customer service outputs
• Identify and implement strategies to improve quality of service, productivity and profitability
• Co-ordinate and manage customer service projects and initiatives
• Evaluate performance and management of staff
• Identify and address staff training and coaching needs
• Conduct customer service audits.
• Coordinate the complaint handling process.
• Track customer complaint resolution
• Handle complex and escalated customer service issues

Qualifications

• Diploma in a business related field.
• At least 3-5 years’ experience in handling customer Service at a supervisory level.
• Good knowledge of Bank/Microfinance Operations, CPA qualifications and Audit will be an added advantage.

Key Competencies

Personal attributes & skills required in undertaking the role:

• Should be able to foster and imbibe excellent service values to all relevant staff.
• Excellent communication and presentation skills.
• Leadership Skills. Socially Confident - at ease with meeting people, knows what to say and is quick to establish rapport.
• Quick thinker - is able to think on their feet.
• Resilient - emotionally restrained, rarely upset by criticism.
• Optimistic - able to keep spirits up despite setbacks.
• Innovative - generates ideas, shows ingenuity, and thinks up solutions.
• Achievement/ results orientated - Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.
• Assertive - will put forward an idea or view despite opposition and without violating rights of others
• Affiliative - shares with and consults others, enjoys working in a collaborative context.
• Aged to be between 28 - 35 years.
• Graduate Management Trainees

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our clients at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.

We currently have the following vacancy:

Graduates Programme
In return we'll give you a generous financial and benefits package including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people.

Most importantly, we'll give you the room to be yourself.

Requirements

• Bachelors degree or a Diploma in any Hospitality Course,Business Studies,Accounts, ETC.
• Results oriented, entrepreneurial and self-motivating
• Tenacious and resilient, driven to achieve even when faced with obstacles
• Strong commercial understanding of business issues / opportunities
• Strong understanding of sales and marketing strategy and planning issues
• Strong analytical skills, with ability to develop strategies, tactics and measurable implementation.
• Previous experience will be an added advantage.

Stores Assistant

To act under the direction of the store’s and logistics manager by carrying out all stores activities and operations assigned

Qualifications:

• Computer Literate
• Presentable
• Good Communication Skills
• Conversant with Sage-pastel

Credit Clerks/Cashiers.

We are looking for accounts clerks/cashiers.

Requirements

• Literate in basic computer applications
• A certificate in KATC, CPA PART 1
• OR Diploma in Business Administration
• 3 years working experience (will be an added advantage)

All applications accompanied by Cv should be sent to golftrickinvestments@gmail.com

Customer Care Executive Jobs in Dar es Salaam and Nairobi

Customer Care Executive 

4 Positions

Our products and solutions, sold in 165 countries, make food, drink and facilities safer, more hygienic and more sustainable.

The role:
 

Reporting to the Business Development Director, the successful candidate

Job Specification:

• Service the existing customers
• Expand and consolidate the business within existing customers
• Prospect for new accounts and convert the accounts held by the competition
• Develop a strong relationship with both the operations staff and the decision makers in the key accounts

Qualifications Desired (Skills, Experience and Knowledge)

• A University degree in Sciences or any other related discipline with a minimum of 3 years relevant experience.
• Experience handling major accounts in a B to B selling environment will be an added advantage
• In-depth understanding and experience in Hospitality industry (hotels, lodges, hospitals, institutions) will be a key advantage.
• He /she must be self driven with a “can do” attitude and passion to achieve results under minimum supervision.
• Must possess great interpersonal and communication skills
• Must possess a valid driving license     

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day - time telephone number to the email address below so as to reach us on or before May 1st May 2013: cvs@careerdirections.co.ke the vacancies are three Tanzania (Dar re salaam) and one in Kenya.

Kindly advise the exact country you are applying for. 

Only shortlisted candidates will be contacted.

BOC Kenya Limited Customer Support Advisor Job in Nairobi Kenya

BOC Kenya Limited is a market leader in industrial and medical gases, welding equipment and consumables, medical equipment and related services. 

The company operates to the highest global standards and has access to the latest in cutting edge research and technologies provided by its parent company, The Linde Group of Germany. 

The company has established subsidiaries in Tanzania and Uganda with a distribution network of resellers within the East African Region.

A candidate is sought to fill the following position based in Nairobi.
 

Customer Support Advisor
 

The purpose of this role is to proactively follow payment of outstanding invoices and to ensure credit allocated to customers is monitored and controlled effectively.
 

The key areas of responsibilities:

• Optimizing cash flow by reducing debtor days in line with company’s policies and procedures.
• Following up customer debts by telephone, via email and physical visits.
• Allocating payments in accordance with customer remittances and reconciling debtor balances to customers’ records.
• Processing and generating reminder letters and monthly statements.
• Investigating and resolving queries on customer accounts, while liaising with the sales, customer service and operations teams.
• Reporting to management on a daily/periodic basis
• Working to strict collection targets.

Skills, Experience & Competencies

• Pleasant but firm personality, high aptitude, result-oriented, ability to work independently and in a team, demonstrates initiative and patience when faced with challenges.
• Ability to work under pressure and to deadlines
• Excellent written and verbal communication skills
• Bachelors degree plus professional accounting qualifications (CPA, ACCA).
• Willingness to travel regularly within Eastern Africa
• At least three years credit management experience in a busy and effective office.
• Good spreadsheet skills, knowledge of computerized accounting systems and attention to detail.

Applications should be sent to: boceastafrica@boc.com
 

“Application for Customer Advisor” in the subject line
 

Or
 

The Human Resources Manager,
BOC Kenya Ltd., 

P.O. Box 18010-00500, 

Nairobi
 

Closing Date: 15th March 2013