Operations Manager Job in Kenya

Job Title: Operations Manager
 

Application Deadline 26-04-2013

Job Profile
 

The Head of Operations will be expected to lead, inspire and develop the operations management team and staff, maintaining at all times that ethos of partnership and shared decision making which is so fundamental to the department’s success. 

It will be the Head of Operations’ role to implement company policies and to provide leadership to the staff, ensuring that they share and reflect the company’s mission, values and aspirations.

Reporting
 

The Head of Operations will report to the Group Chief Executive Officer.

Key Areas of Responsibilities
 

A description of the key responsibilities incumbent in this key post is provided below;

1. Leadership
 

The Head of Operations will:

• Provide effective leadership to the Department in fulfilling its mission as determined by the Board.
• Ensure that the Board is fully engaged in all strategic decisions which affect the Department and implement the decisions of the Board.
• As the Accounting Officer for the Department, ensure that the Board is advised if its actions or policies are compatible with the financial plans, with the Department’s financial regulations and procedures.
• Organize, direct and manage the Department and lead the staff, providing inspiring and motivating leadership to the operations team.

2. Policies
 

The Head of Operations will:

• Lead and contribute to the development, implementation and monitoring of Department plans, procedures and policies in line with the department’s strategic plan.
• Ensure the effective review of policies and procedures which involve the Board, staff, and other Department stakeholders.

3. Staff
 

The Head of Operations will:

• Provide direction and management of the department and leadership of the staff.
• Provide management and leadership of staff which will ensure that the Department discharges all of its responsibilities and that good labour relations are maintained and developed.
• Promote discipline and good conduct and encourage commitment of staff, leading by example.
• Contribute to the training & development of staff to ensure the effective implementation of policies and systems agreed by the senior management team.

4. Finance Management 
 

The Head of Operations will:

• Prepare annual estimates of expenditure for consideration and approval by the Board and manage the budget and resources within the estimates approved by the Board.
• Demonstrate prudent and effective budgetary management.
• Ensure that there is proper and effective operation of financial, planning and management controls.
• Ensure the use of information systems which provide robust data to support the management of the whole Department.

5. Management and Quality
 

The Head of Operations will:

• Co-operate with colleagues in the senior management team to ensure that the Department offers the highest quality service to its clients and foster a culture of excellence and innovation.
• Directly line-manage and monitor the work of the operations’ management team.
• Develop an ethos of teamwork throughout the Department.
• Ensure the dissemination of information about, and examples of, best practice in the industry as well as information on relevant national and local policy developments.
• Ensure that appropriate targets are set and agreed throughout the Department, that performance against them is monitored and that the Department meets or exceeds them.
• Ensure that the Department at all levels is committed to the development and personal growth of all the employees.

6. Partnerships and Communication
 

The  head of operations will:

• Initiate development opportunities for the Department, including business and community partnerships.
• Contribute to the development and maintenance of effective communication within and beyond the Department and act as an ambassador for the Department and an advocate of its interests.
• Contribute to the development and maintenance of effective communication within and beyond the Department and act as an ambassador for the Department and an advocate of its interests. 

7. Flexibility
 

The Head of Operations will adopt flexible working methods to meet changing needs of the organization and industry.

8. Professional Standards
 

The Head of Operations will;

• Develop and maintain quality standards appropriate and consistent with the company’s quality policy.
• Develop and maintain professional standards and expertise by undertaking relevant professional development.
• To ensure that the Department's internal quality assessment and assurance mechanisms are working effectively to bring about continuous quality improvement by monitoring that agreed internal systems are effective and comprehensively applied, that externally identified standards and benchmarks are being met and improved upon and that information systems provide useful management information with which to measure performance and progress over time.

9. Other Duties

To undertake such other duties as the Board may, from time to time, determine in consultation with the post holder to ensure the continued existence, viability and progress of the Department.
 

Professional & Academic Qualification

• A Degree in Business administration/management or a related field from a recognized institution
• A master’s degree from a recognized field / institution and a diploma in hotel management  or  housekeeping and laundry will be an added advantage.

Experience

• Minimum 5 years relevant experience in a recognized institution in a senior management position.
• Track record of achievements in previous engagements

Special Skills

• Integrity
• Excellent interpersonal & communication skills
• Excellent communication skills
• Excellent knowledge of the rules governing higher education
• Good leadership skills
• Good business acumen

Application Process
 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com before end of day 26 April 2013. 

Only short listed candidates will be contacted

Fairtrade Africa Regional Assistant (South African Network) Job in Cape Town, South Africa

Job Title: Regional Assistant - South African Network (FTA-SAN)
 

Team: Programmes
 

Location: Observatory, Cape Town -South Africa
 

Fairtrade Africa Purpose: To improve the socio-economic conditions of African producers and workers, mainly in the agricultural sector
 

Reporting Lines
 

Post holder reports to: Regional Manager
 

Staff reporting to this post: None
 

Scale Level: Based on FTA scale
 

Contract Period: 1 June 2013 – 30 November 2013
 

Budget Responsibility: Yes
 

Background:
 

Fairtrade Africa (FTA) is the umbrella organisation representing Fairtrade certified producers and workers in Africa. 

Established in 2005, FTA as a network aims to effectively represent producers within the international Fairtrade system and to contribute to livelihood improvement of African producers and workers by increasing access to markets and working conditions. 

The FTA Board directs policy and strategic development of the organisation. Continental representation, participation and consultation is achieved through four (4) regional networks - Eastern, Southern, West and North Africa.

Job Purpose and Reporting:
 

The role holder will play a key role in supporting the coordination of regional activities for the Southern Africa Network (SAN) and shall report to the Regional Manager on day-to-day basis taking guidance and advice as required. 

The FTA-SAN Board is responsible for directing FTA-SAN strategy and ensuring FTA strategy implementation in the region reflects regional specific factors for maximum impact.

Specific Tasks

• Facilitating Board meetings, informs Board members on a regular basis, take care of minutes and ensures minutes are mailed and signed by the Board Members
• Communication with producers/members (mailing reports and newsletter, welcome producer kit)
• Provides support to the accountant by keeping track of payment folders, ensures filing of reports
• Participate in the FTA conference organisational team. The conference will take place in Cape Town in November 2013
• Supports the growth and effectiveness of country and product networks
• Coordinate the Fairtrade Africa sugar network
• Facilitates country and product partnerships to increase access to market, technical and organisational support for producers. Keeps an updated list of potential partnerships and call for tenders in the Region, works on proposals drafted by the Regional Manager
• Fundraising for the Regional Network
• Perform other relevant duties as may be assigned by the Line Manager and the regional board.

Knowledge and Experience Required 

• At least 2-3 years of work experience in development organisations, learning institutions or private sector implementing livelihood promotion/enhancement projects
• Proven facilitation and reporting skills 
• Experience in proposal writing and fund raising

Job Description

• Graduate level degree in Business, Agricultural Economics, Rural development, Social or Development studies; 
• Knowledge and understanding of Fairtrade 
• Excellent written and spoken English and some working knowledge of major languages spoken in the region will be an advantage;
• Experience in the Southern African region including the issues affecting workers rights
• Must be able to communicate effectively including make presentations to diverse audiences; 
• Willingness to travel in basic conditions and at short notices; 
• Proficiency in MS office 
• Excellent planning skills including for events and other projects  

Desired: 

• Work experience in grassroots work with producer and worker organizations;
• Cross cultural experience; 
• Experience with certification schemes, ethical standards and standards setting processes 
• Experience in working with Boards 
• Regional Languages (Afrikaans, French, Portuguese, isiXhosa) 
• Experience in using computerized enterprise solutions for accounting and reporting 

Skills 

• Able to handle varied, demanding and complex tasks 
• Ability to work independently
• A flexible and enthusiastic approach to work with the ability to be part of a team
• An organized and methodical approach to work 
• Able to manage competing priorities to tight deadlines. 

Application Deadline: May 10th

An application form (CVs will not be accepted) can be found on the jobs and volunteering page of our website www.fairtradeafrica.net. 

If you have any queries, please e-mail recruitment@fairtradeafrica.net or call +254202721930 and ask to speak to a member of the Admin team. 

Qualified applicants will be subjected to background checks as a condition of employment. 

The final hiring decision is anticipated mid-May for a start date of June 1st, 2013. 

Completed applications should be e-mailed to recruitment@fairtradeafrica.net 

All applicants should state how they meet essential requirements of the post and include their email address, telephone contacts and three referees with contact details on the application form. 

Notes: This job description is intended as a guide and should not be viewed as an inflexible specification as it may be varied from time to time in the light of strategic developments following discussion with the post holder. 

The post holder will be expected to work to agreed objectives, which should facilitate achievements of the key responsibilities in accordance with the Performance Review Process.

Mount Kenya University Incubation and Mentorship Programme Deputy Director Job Vacancy

Office of the Deputy Vice-Chancellor (Research and Development)
 

Career Opportunity
 

Deputy Director, Incubation and Mentorship Programme
Mount Kenya University is a Chartered and quality- driven University operating in East Africa. 

The University is a member of Inter University Council of East Africa (IUCEA). 

The University envisions being a centre of excellence in training, research and innovation in Science & Technology in Africa.

Enterprise and Innovation Development Centre
 

The University Research and Development Division has established an Enterprise and Innovation Development Centre for researchers and innovators to undertake research and other innovative activities geared towards the discovery and exploitation of new knowledge necessary for socio-economic development of the Kenyan people in line with Kenya’s Vision 2030. 

The Centre’s Mentorship Programme, coupled with the university’s market-driven programmes in health and applied social sciences are geared towards addressing the problem of unemployment through training a critical mass of “job creators” by empowering students to be self-reliant through innovation and entrepreneurship.
 

In view of the above the university is seeking a talented individual with exceptional mentorship and entrepreneurial skills, capable of working with students to turn challenges to opportunities to serve in the position of Deputy Director, Incubation and Mentorship Programme.

Key Responsibilities
 

Reporting to the Director, Directorate of Research and Development, the successful candidate will be responsible for;

• Actualizing the Innovation and Incubation Centre and driving enterprise and innovation initiatives and programmes at the University.
• Identifying and evaluating ideas in the university which form a set of initiatives with commercial possibilities and make up a portfolio of projects.
• Overseeing the activities of the mentorship programme including putting strategies into operation, monitoring the progress of the mentorship programme, managing the development activities and seeking networks and partnerships to foster the growth of the programme and implementing a fundraising strategy to secure revenue for incubation and entrepreneurship activities of viable innovations and business ideas.

Qualifications and Competencies

• Minimum of a relevant Masters degree from a recognized university
• Considerable fundraising experience backed up with excellent writing skills
• Rich entrepreneurial skills and proven track record of mentorship
• Good organizational and administrative skills
• A strong track record of establishing collaborations and partnerships
• Excellent communication skills, particularly proposal writing and reporting, and a first class networker
• Strong strategic and financial planning skills as well as project monitoring and evaluation expertise
• Excellent team-building and leadership skills

The terms of service for the post include a competitive remuneration, medical cover and other benefits will be offered to successful candidates in accordance with Mount Kenya University Terms and Conditions of Service.
 

A comprehensive Curriculum Vitae detailing academic and professional qualification, work experience, telephone number, the current remuneration, names, postal and e-mail addresses of three (3) referees and copies of academic and professional certificates should be Submitted alongside the application and be sent to:
 

The Human Resources Director
Mount Kenya University,
P.O. Box 342 -01000, Thika
Email hrm@mku.ac.ke
 

Submit two copies of your application not later than Thursday,9th May, 2013
 

Only short listed candidates will be contacted.
 

For more details about Mount Kenya University visit the University website: www.mku.ac.ke

Head of Nigeria Operations Job in Lagos

Job Title: Head of Nigeria Operations    

Job Code: HNO/CEN/130410

Number of Positions Open: 1    

Reports To: The Director - Africa
 

Location: Lagos, Nigeria    

Closing Date:  Open Until Filled

Summary:

Our client is a provider of end-to-end learning and skill-building solutions that impact business performance through enhanced employee productivity, customer profitability and effective talent transformation.

Job Objective:

• To head all of our client’s operations in Nigeria.
• Ensure exponential growth of our client’s business in Nigeria.
• Build strong relationships with key stake holders in existing and new clients.
• Build our client’s brand and value proposition by partnering with complementary service providers/ business development alliances.

Primary Responsibilities:

• Bring in new clients / business through an aggressive BD approach.
• Develop and evolve existing clients through relationship building and account mining.
• Build alliances / networks for business acquisition and content.
• Manage day to day operations through regular reviews, feedback and on-ground audits.
• Build products/learning solution which can be sold in the market place.
• Develop a robust team to drive growth and future capability

Major Challenges:

• Needs to operate in an entrepreneurial environment.
• Optimization of resources through efficiency across – people and money and infrastructure.
• High expectations in terms of business acquisition and financial growth.
• Adapt quickly to our client’s way of working / Culture / Management style.

Experience:

• Must have 12-15 years’ experience
• Must be currently in a senior management role
• B2B BD experience

Skills and Certifications:

• Must have a post graduate degree in management. (Preferably an international degree)
• Senior management experience.
• B2B Business development skills.
• Process track record of business achievement.
• Worked with reputed brands.
• Dynamic/Self Starter/go-getter/entrepreneurial.
• Sophistication/articulation/presentation skills.

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by clicking on: Head of Nigeria Operations

Excelsior Business Analyst Job in Kenya

Business Analyst

Description of your Role

As a Business Analyst you will be responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit. 

Your primary role will be to support the daily duties and activities of the Excelsior East Africa Office. 

You will work in partnership with the rest of our global support network around several types of activities, upholding the highest work ethics including confidentiality, diligence, efficiency, self-motivation, and solid verbal and written communications.

Overall responsibilities include:

• Assist in the analytical and research efforts including unearthing and compiling proprietary data sets
• Review and appraisal of new investment opportunities including; o construction of comprehensive financial models o performing in-depth company and industry research o preparing internal investment memos o supporting senior investment team members working with existing portfolio companies
• Conduct web and literary research and analyze research findings,
• Prepare and develop research content into presentations for professional meetings,
• Attend general staff meetings and participate in management task teams as assigned
• Designing of data collection forms, questionnaires and other survey methodologies
• Prepare graphs and tables in Excel, Word, and other software, set up telephone interview studies
• Liaise with external organizations to verify data and update database
• Assist with operational tasks as necessary

Qualifications

• Distinctive academic qualifications
• Knowledge of General Project Management Principles
• Knowledge of Research Methodology
• Knowledge of Microsoft Project 2010 – Knowledge of Microsoft Word 2010, Microsoft Excel 2010, Microsoft PowerPoint 2010, Microsoft Access 2010, Outlook 2010 – ETC (Relevance will apply)
• Team Work – Problem Solving – Communication and interpersonal Skills – Attention to details – Ability to set priority – Initiative
• Ability to work in a team-based environment and perform in a start-up atmosphere
• Ability to present information in an insightful and structured manner in written and oral formats
• Strong quantitative and qualitative analytics

Contact
 

For more information or to express interest, please contact our team at Careers at Excelsior , title the subject as: “Role: Business Analyst” and provide your CV/resume, a one page description of why you are best suited for the role, and three references on or before May 15th 2013.
 

Only applications received through the dedicated email address will be considered.
 

Excelsior Firm is an equal opportunity employer

YWCA National General Secretary Job in Kenya

National General Secretary ;

Young Women Christian Association that supports girls and women wishes to recruit an exceptional National General Secretary to maximise this opportunity.

Job Profile

• Guides, supports and serves the Board in establishing goals and executing upon those initiatives to fulfill the mission of the Association.
• Promotes and models an organization that embraces and encourages justice, compassion, integrity and respect.
• Oversees fund development planning, strategy and implementation; develops, nurtures, and grows the organizations network of committed donors.
• As chief spokesperson, the National General Secretary ensures that the Association and its mission, programs, and services are consistently presented across diverse communities in a positive manner to relevant stakeholders.
• Oversees the operations of the Association including its branches in a manner which ensures all initiatives and programs are properly integrated and achieve desired outcomes.
• Oversees an organizational structure which ensures that programmatic objectives are aligned with the mission and are supported by finances, facilities, internal and external communication initiatives, and/or mutually beneficial partnerships.
• Provides leadership to staff through the establishment of goals and objectives; develops administrative and operational standards by which goals will be met.
• Promotes an organizational culture that fosters open and frequent communication, teamwork, appreciation for justice, and a passion for the mission.
• Develops, recommends and manages the annual operating budget.
• Oversees the financial operations of the Association, ensuring that sound fiscal and risk management practices are in place in order to maintain the Association’s financial strength.
• Collaborates with and supports the Board to ensure they are well informed and positioned to provide the support the Association requires.

Required Qualification

• Masters Degree preferably in business field or Sociology from a recognized university
• over 10 years in senior management positions
• A goal oriented, compassionate, visionary leader
• Experience working with a Board of Directors and volunteers.
• Self motivated and reliable.
• Must be a mature Christian woman

Interested candidates should send their applications attaching copies of CV, certificates and testimonials indicating current remuneration and day time telephone contact so as to reach the undersigned not later than 24th April 2013

National Chairperson
YWCA Kenya
P O Box 40710 00-100
Nairobi Email: careers@ywcakenya.org

Only shortlisted candidates will be contacted.

One Acre Fund Field Operations Administrative Assistant Job in Bungoma Kenya

Industry: Nonprofit / International Development
 

Function: Administration
 

Employer: One Acre Fund
 

Job Title: Field Operations Administrative Assistant
 

Job Location: Rural Kenya
 

Commitment: Long Term career position

Organization Description

One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential. 

One Acre invests in farmers to generate a permanent gain in farm income. We provide farmers with a "market bundle" that includes education, finance, seed and fertilizer, and market access. 

Our program is proven impactful – every year, we weigh thousands of harvests and measure more than 100% average gain in farm income per acre.  We are growing quickly. In six years, we have grown to serve over 100,000 farm families with more than 1,000 full-time field staff in Kenya.

Job Description
We are looking for an extremely organised, passionate and capable individual to help support our field operations department as One Acre Fund grows. Initial tasks will be that of an administration officer, but we are seeking someone to eventually take on more complex projects and autonomy within the department.

Essential Skills and Experience

• At least 2 years leadership experience.
• Fast learner, able to pick-up new tasks and responsibilities quickly.
• Highly skilled with computer software, particularly Microsoft Office (including Excel).
• Strong ability to work within deadlines.
• Ability to multitask and prioritise – You will be managing several projects at once and must be able to complete them in order of priority.
• Attention to detail – One Acre Fund has exceptionally high standards and all projects must be completed to a very detailed level.
• Ability to work under minimum supervision.
• Excellent communication and high level of professionalism.
• Must live or be willing to relocate to Bungoma, Western Kenya.

Desirable Skills and Experience

• Leadership experience
• Experience in business, entrepreneurship or NGO administration
• Computer experience
• Ability to work long hours – All One Acre Fund employees are passionate about what they do. We are a professional organisation and our employees often work outside regular hours in order to achieve fantastic results.

Education Qualification

A bachelor’s degree in the relevant field of study.
 

Career Growth and Development: One Acre Fund invests in building management and leadership skills. We provide constant, actionable feedback delivered through weekly mentorship and through regular career reviews. We are a rapidly expanding organisation and there is significant capacity for career growth in roles that each person can be passionate about.

Areas of Responsibility

Information Collection: Regularly collect and compile information from different department resources or districts (this may involve email, phone calls or excel). 
 

Weekly Admin Assistance: Completing weekly responsibilities including but not limited to soft copy filing and document management, responding to external information requests, arranging field visits, compiling district key performance indicators, typing notes and file conversion to pdf.  In addition to routine responsibilities, there will be many short notice one-off assignments.
 

Data Analysis: While this position will start as an execution role, for the right candidate, it will evolve to complex data analysis and summary, primarily in Access and Excel.

Timeline: Resumes should be submitted by April 20th 2013
 

Compensation: Based on Education and Experience
 

Benefits: Performance based bonuses, airtime and transportation allowances
 

Career Development: Twice Annual career reviews and constant feedback. Your manager will invest significant time in your career development.

One Acre Fund is an equal opportunity employer.

To Apply: Email Cover letter and Resume to kenyajobs@oneacrefund.org (Subject line: Operations and Administration Specialist + the place you heard of the position) and include salary expectations.

Techno Brain Regional Head of Delivery (IT Training) Job in Nairobi Kenya

Regional Head of Delivery - IT Training
 

Techno Brain, an ISO 9001: 2008 certified & CMMI Level 3 Company, is Africa’s leading custom software application provider. 

Techno Brain offers innovative software solutions to Government, NGO, and large Private organizations. 

Due to the recent expansions Techno Brain seeks to recruit a Regional Head of Delivery for the Training department, East Africa region.
 

Responsibilities:

• Manage multiple mid-sized projects in a fast-paced, results-oriented environment.
• Work collaboratively with business and technical partners to meet project objectives.
• Be responsible for effectively managing all project deliverables throughout the various project phases.
• Develop detailed project plans and schedules and manage each accordingly.
• Execute projects on-time and on-budget with allocated resources.
• Effectively communicate information between the business and technical teams.
• Handle: hiring, training, placement & performance reviews of delivery team members.
• Design and implement processes and reporting system.
• Assist business development teams in pre-sales activity like product presentations, proposal preparation etc. 

Requirements

• Minimum 5-7 years’ experience in training domain, out of which 2 years as Training Manager or Sr. Instructor at a center of repute.
• Should be well versed with a current trends of training industry
• Should be expert in at least one or two Technical skills like ( Microsoft, Cisco, Oracle, Security, Project Management)
• Should have or capable to  Manage a team of Instructors.
• The candidates with Vendor Management Experience will be more beneficial
• Should be able to handle the training on his expertise skills in case of emergency

If you meet the above requirements please email your CV to hr.ke@technobrainltd.com by 19th April 2013 indicating your current and expected remuneration. 

Applications without salary details shall not be considered.

F&B Services Manager Job in Kenya

Position: F&B Services Manager

Department: F&B

Reports to: Director of Operations

Scope of Position:
 

To plan, organize, direct, control and evaluate the operations of all the F&B outlets and ensure that there is adherence agreed budgetary limits and parameters of the law, particularly liquor law.
 

Responsibilities:

• To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
• To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
• To ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
• ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that room service orders are executed promptly and that they comply with the required standards.
• To ensure that room service colleagues are correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various F&B sections.
• To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
• To ensure that company and statutory hygiene standards are maintained in all areas.
• To attend timeously to customer complaints.
• To hold regular performance appraisals with all management colleagues, identifying areas for Ensure all grooming, spot check and temperature control sheets are filled as required
• Identify development and training needs among F&B colleagues and ensuring that this training is effected.
• To ensure that regular stock takes are conducted.
• To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
• To ensure that an effective table reservation system is in operation.
• To circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and colleagues.
• To be fully aware of trends in the industry and make suggestions for improvement of the catering operation.
• To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.
• Performs any other reasonable duties as required by the department head.

Qualifications:

• Diploma or degree in business management or tourism related field would be an asset
• 2 years of culinary experience in a 5 star luxury hotel environment
• Strong supervisory and communication skills
• Food Hygiene and Safety trained
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Leadership skills 
• Flexibility
• Adaptability
• Inventory management 
• Conflict resolution
• Ability to work under pressure
• Ability to multi-task
• Good organizational skills
• Enthusiastic and with outgoing personality who is very guest driven

To apply 

Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

Client Service Manager Job in Kenya

Job Title: Client Service Manager 
 

Department: Media
 

Reports to: Chief Executive Officer
 

Purpose
 

To interact with clients to provide and process information in response to enquiries, concerns and requests about products and services. 

Maintain client satisfaction by providing problem-solving resources; and follow-up to ensure the job is delivered as promised. 

To source for new clients as well as look for repeat business within existing clients. 

Primary point of contact for clients.

Key Job Accountabilities

• Ensure the quality of services and products meet the Consult requirements for superior client service.
• Oversee Media product marketing and sales campaigns.
• Provide product knowledge training to Media clients.
• Meet set target revenues in the defined time frame.

Duties

• Deal directly with clients either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the IT Support department.
• Manage Media client accounts.
• Keep all records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken
• Communicate and coordinate Media activities with internal departments
• Follow up on client orders to ensure they are delivered as promised.
• Any other duties as may be allocated.

Performance Measures

• Number of Clients signed at Media.
• Unresolved customer queries/complaints.
• Revenue Targets

Person Specification
 

Work Experience 

• More than 3 years experience in Sales, Marketing or Product development.
• Experience in the digital advertising field i.e. Indoor and Outdoor Advertising.

Education Requirements

• Bachelor degree in Marketing required.

Skills

• Excellent Written & Spoken Communication. 
• In-depth knowledge of digital advertising.
• Project management skills
• Strategic planning skills
• Use of MS Office.
• Customer and problem-solving skills
• Presentation skills

Training

• Delivering Presentations

Personality

• Confidently spoken
• Proactive
• Innovative and creative
• Ability to multi-task
• Willingness to learn
• Honest
• Organized
• Attention to detail
• Diplomatic
• Team player

Special Requirements

• After-hours work may be necessary in case of pending work.

To apply

Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

Financial Services Company Office Administrator Job in Westlands Nairobi Kenya

Our client is a specialized financial services Company supporting Small & Micro – Enterprises in East Africa through providing tailor-made services. 

The client is seeking to recruit for the position of a Office Administrator based in Westlands Nairobi.

Position: Administration Officer 

1 Post

Gross Salary: 30-35K

Role Objective: To assist the administration team in the provision of clerical and administrative services to our clients; including carrying out secretarial, administrative and clerical duties

Main Responsibilities, Tasks & Duties

• To provide administrative support to the Executive Director
• To undertake office telephone reception, including taking messages for other staff.
• To pro-actively provide administrative support for our clients including filing, word processing, and reprographics work;
• To liaise with and give appropriate information to clients as and when required;
• To assist with the general administration of work within the company
• To assist in the compilation of reports and records, and assessment of data as may be required by the company
• To assist in the compilation, maintenance and analysis of client personnel records;
• To use computerised systems e.g. Word, Excel, Outlook and databases, to input and manage data and produce required documentation;
• To input and validate data onto the company computerised systems as required;
• To complete as necessary such reports and returns as may be required

Required Qualifications

• Diploma/ Degree in Business Administration/Management or related field
• Excellent writing and communications skills  
• At least 1 year experience in office administration work
• Demonstrate attention to detail, ability to follow procedures, meet deadlines
• Ability to work independently and cooperatively with team members
• Ability to plan and prioritize work
• Excellent computer skills (Outlook express, MS Office, emails)
• Good interpersonal skills, ability to multi-task and self manage

If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke, indicating the title (Administration Officer -Westlands) on the subject line.

Recruitment Manager
Corporate Staffing Services
3rd Floor, Nabui House, Unga Lane Westlands

(Next To Unga House) Nairobi.

Modern Trade Manager Job in Mombasa Kenya

Modern Trade Manager
 

Salary: Competitive
 

Industry: Consumer Goods Mombasa
 

Job Description:

• Identifying the special / seasonal occasions to capture incidence of products, suggest marketing calendar by key accounts, provide the tailor made consumer promotional programs that drive sales volume, profit and share in key accounts effectively and efficiently.
• Dealing with key customers for setting objectives and monthly tracking performance by key accounts, work with key customers for setting, maintaining and developing good business relations.
• Co-operate with channel marketing to define merchandising standard by channel of each Key Account, Ensure that Key Account customers will be co-operated with the merchandising execution of sales persons or merchandisers (by brand, channel, price and package)
• Co-operate with field sales to achieve targets of share and sales volume by key accounts.
• Ensuring consistent adherence to sales, marketing, finance payment distribution policies and procedures in dealing with key accounts.
• Lead Sales team to develop the resource plan to support key priorities and goals and lead the selling to key accounts top/middle management

Requirements:

• At least 5 years experience in relevant position in FMCG company, prefer candidate with multinational company
• University graduate or higher.
• English fluently and team work
• Strong in strategic thinking, Leadership, Communication, Problem Solving & Decision making, Initiative & Follow through, Customer business Analysis
• Strong in Customer Business Management, Program Execution Management, Direct Sales, Merchandising, Pricing & Packaging Strategy

Send CVs to bentleys@bentleysinter.com by the 5th April 2013
 

Only shortlisted candidates will be contacted

UN World Food Programme Somalia Food Security Cluster Communication Officer Job in Nairobi Kenya

UN World Food Programme – Somalia

Job Advertisement
 

Vacancy Announcement No.VA-018/2013
 

Post Title: Food Security Cluster Communication Officer
 

Contract type: Service Contract
 

Post Grade: SC 9 (Equivalent to NOB)
 

Duty Station: Nairobi
 

Duration: Five months (Initial)
 

Date of issue: 1st April 2013
 

Closing Date: 14th April 2013
 

Applications to be sent by email to: HR-SOM@wfp.org

Background
 

The Somalia Food Security Cluster (FSC) is jointly managed by the World Food Programme Somalia and the Food and Agriculture Organisation Somalia whose activities include the coordination of food security related programmes to minimise response gaps and promote preparedness. 

The FSC works with humanitarian agencies in Somalia to invest in the capacity of the cluster’s membership and work with the broader humanitarian community.
 

This position is open to qualified Kenyan candidates. 

Female candidates in particular, are encouraged to apply.
 

Major Duties and Responsibilities:
 

Under the direct supervision of the designated cluster coordinator, and in close collaboration with other members of the Food Security Cluster (FSC) secretariat, the incumbent duties will include the following;

• Develop and regularly update different messaging media that highlight the FSC and its members responses;
• Liaise with the Information Management Officer to develop context specific information materials for the various advocacy opportunities;
• Act as the primary support officer for Strategic Advisory Group (SAG) ensuring that the guidance and recommendations of the SAG are captured and acted upon by the FSC Secretariat;
• Follow a client -oriented approach with OCHA to develop and identify their priority information requirements and ensure that the FSC’s activities are duly captured in the different OCHA messaging tools;
• Through coordination with relevant FSC secretariat members and key external stakeholders develop and maintain a FSC information sharing platform;
• Ensure effective and timely dissemination of information on products and services developed by FSC Secretariat, SAG or Technical Thematic Working Group;
• Ensure compliance with WFP Policies, criteria and procedures with respect to food aid;
• Periodically monitor the management of risk and report on any action taken;
• Prepare periodic reports on the progress of operations projects and other related plans;
• Design and maintain databases of indicators relating to food security and WFP projects;
• Oversee preparation of timely analytical and critical reports including proposals for improvement in operations and the scope of programmes;
• Perform any other related duties as required.

Minimum Qualifications:
 

Education: University degree in one or more of the following disciplines: economics, agriculture, international affairs, business administration, social sciences, development studies or field relevant to international development assistance.
 

Experience: At least three years of postgraduate professional experience in commerce, business administration, development, or food security programming. Experience working with Somalia NGO’s, implementing a communication strategy and SSAFE training would be an added advantage. Experience in coordinating training programmes.
 

Language: Fluency in both oral and written communication in English is a requirement.
 

Knowledge: Training and/or experience utilising computers, including word processing, spreadsheet and other standard soft software packages and systems.
 

General knowledge of UN system policies, rules, regulations and procedures governing administration.
 

Interested and qualified candidates are requested to submit online applications only according to the following procedures:
 

All applications must include an accurately filled in Personal History Form (P11) available at the following link http://www.unon.org/docs/P11.doc to be sent by e-mail to HR-SOM@wfp.org
 

Quote in the subject the Vacancy Announcement number and the job title;
 

Hand delivered applications will no longer be accepted;
 

Applications that do not meet the above requirements will be disregarded;
 

Only shortlisted candidates will be contacted.

Academy of Graphic Technologies Ltd Administration Manager Job Vacancy

AGT is one of the leading Graphic Design Colleges in East and Central Africa

AGT has exciting career opportunities and now seeks to recruit self-motivated, dynamic and result-oriented person to fill the position of an Administration Manager.

Essential Functions: 

• Provide Human resource management and training to the staff
• Provide overall college administration support
• Office Management and events Coordination e.g Graduation
• Supervision and linkages with other relevant stakeholders
• Initiating new teaching and learning programs in the institution
• Information and Communication management
• Manage and support marketing & sales development process of the organization,

Qualifications

• Must be a graduate with B.Ed (Hons) or BA in Administration or other relevant field
• Minimum experience of 5 years in institutional management
• Conversant with National Education Policies and objectives as well as National Development and implementation practices
• Conversant with the current trends in Education and training/teaching
• Excellent in interpersonal relationships as well as good team leader
• Have knowledge of basic accounting, excellent report writing skills and proficiency in the use of Microsoft office

If you meet the above requirements, kindly send us a cover letter and your CV (INCLUDE YOUR EXPECTED SALARY IN THE CV) to: rhoda@agt.co.ke or louis@agt.co.ke

The deadline for application is 3rd April 2013

UNEP Administrative Assistant Job in Nairobi Kenya

Temporary Vacancy Announcement

Posting Date:  21/03/2013
 

Note:
 

Appointment against this post is on a local basis. External candidates will be considered only when no suitable internal candidate from the duty station is identified. 

The candidate is responsible for any travel expenses incurred in order to take the examination at the duty station and to take up the assignment. Staff Members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.  

This is a temporary vacancy.  Appointment against this post is for a limited duration and does not carry any expectancy, legal or otherwise for renewal.
                                      
Vacancy Notice No.: GS-13-11
 

Organization: UNEP/Executive Office (EO)
 

Duty Station: Nairobi
 

Functional Title: Administrative Assistant
 

Grade: G6
 

IMIS Number: 606666
 

Duration: 364 days
 

Closing Date: 28/03/2013

Background:

The United Nations Environment Programme (UNEP) is the United Nations systems designated entity for addressing environmental issues at the global and regional level. 

Its mandate is to coordinate the development of environmental policy consensus by keeping the global environment under review and bringing emerging issues to the attention of governments and the international community for action.  

This post is located in the Executive Office of the United Nations Environment Programme (UNEP/EO) at the Nairobi duty station.  

Under the overall supervision of the Chief, Executive Office and general guidance by the Coordinator, Corporate Coordination Team and working closely with the Special Assistant to the Chief, Executive Office, the incumbent will perform the following functions:

Responsibilities:

• Assists in the overall administration of the department/division, i.e. provides substantive and administrative support in managing priorities and work flow of the manager and of the work unit; coordinates and monitors multiple and diverse activities and work processes to ensure that management directives and decisions are properly carried out and products delivered in a timely manner.
• Compiles and analyzes basic data from a variety of sources (including IMIS), summarizing and presenting conclusions for review by manager.
• Serves as a communications link between supervisor and senior staff; on behalf of supervisor, keeps others informed by conveying directives, reports, status updates and other relevant information; brings sensitive and urgent matters to the attention of the manager.
• Takes full responsibility for time management and scheduling on behalf of manager with appropriate consultation as required; effectively prioritizes and resolves related conflicts and competing demands.
• Undertakes representational duties on behalf of the manager, to include serving as first point of contact and liaison with senior officials internally and externally.
• Screens and prioritizes all incoming correspondence; compiles relevant background documents and references; identifies issues requiring the manager’s attention and refers others to relevant officer for appropriate disposition; monitors and follows-up on actions to be taken.
• Researches, compiles and summarizes background materials for use in preparation of reports, briefs, speeches, etc; scan reports from specialized agencies, as well as newspapers, magazine, periodicals and other information sources to identify articles of interest to the manager.
• Independently handles a wide range of complex information requests and inquiries; responds, or drafts responses, to a diverse range of correspondence and other communications.
• Supports the manager in presentations to intergovernmental bodies and other meetings, researching issues, preparing briefing notes, slides and subject files, gathering relevant documentation, etc.
• Establishes/improves administrative procedures and systems to ensure smooth functioning of the department, including filing (paper and electronic) systems.
• Oversees work of office support staff; establishes priorities and deadlines, assigns work and reviews outputs upon completion; trains office support staff in administrative, protocol and other relevant procedures
• Organizes official receptions, meetings, etc., handling all necessary arrangements
• Prepares, processes and classifies confidential information.
• Handles a wide range of administrative duties/processes.
• Exercises quality control function for all outgoing documents; proofreads and edits texts for adherence for format, grammar, punctuation and style.
• Uses standard word processing package to produce a wide variety of large, complex documents and reports.
• Manages, updates and further develops internal databases; updates website; generates a variety of standard and non-standard statistical and other reports from various databases.
• Performs other related duties as assigned.

Competencies:

Professionalism: Knowledge of general office and administrative support including administrative policies, processes and procedures. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
 

Communication:  Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
 

Teamwork:  Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
 

Planning & Organizing:  Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Qualifications:

Education: Completion of secondary school is required.   Additional technical training in a field related to administration/secretarial is an asset.

Work Experience: A minimum of 7 years of relevant experience in secretarial/administrative services or related area is required.

Languages: English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage. 

Other skills: Excellent computer skills (Microsoft Office, email, internet) are required. Ability to operate modern software packages is an asset.

Preference will be given to equally qualified women candidates.

All applications to be sent to the following address on or before the deadline of 28/03/2013        

Applicants should send a completed United Nations P.11 or Personal History Form together with a covering letter of one to two pages summarizing how they meet the requirements of the job to:       
e-mail: irene.mukuriah@unep.org
                                                                     
UN staff members must submit scanned copies of their two latest Performance Appraisal System (PAS) reports at the time of application to the email address above.

Please Quote Vacancy Announcement No.: GS-13-11
 

(Applications without Correct Vacancy Number will not be Considered)

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.

The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). The United Nations does not concern itself with information on bank accounts.