PowerPoint Systems East Africa is a leading provider in power controls and renewable energy solutions with a mission of designing, supplying and installing sustainable energy solutions through continuous innovation by striving to make our products available to all.
Position: Merchandiser
General Purpose: Interact with customers to provide the company with the exact position of our products in all our outlets and ensure the same are properly stocked.
Responsibilities
- Deal directly with customers by visiting shops.
- handle and resolve customer complaints in terms of sales
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- process orders and requests
- organize workflow to meet customer time frames
- escalate sales complaints to relevant offices
- manage customers' accounts
- keep records of customer interactions and transactions
- prepare customer reports
- maintain customer databases
- coordinate and maintain communication with internal departments
- follow up on customer purchase orders
- debts collection
Skills and Qualification
- minimum of a diploma in business related courses
- quick learner
- taking initiative to understand a variety of products
- any relevant experience will be an added advantage
- Key Competencies
- interpersonal skills
- confident communication skills - verbal and written
- acute listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- pro –active and prompt to act
If you meet the above minimum expectations, and you are seeking for a paid internship opportunity with possible absorption, urgently send your application to: vacancies@powerpoint.co.ke
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