Client Operator
Based in Nairobi and reporting to the Client Operations Manager, the successful candidate will be responsible for:
- Provide quality customer service and facilitate import of client cargo
- Receive client documentation and ensure it is correct and complete
- Follow up with clients for missing or required documentation
- Follow up on the status of consignments and keep clients updated
- Record client complains and initiate corrective actions to ensure their needs are met
- Obtain the required authority from credit control department to pay disbursements
- Follow up with the clients to ensure settlement of amounts as per the invoice
- Notify the legal department of damages and potential claims
- Inform clients when there are additional charges incurred during clearance, ensure the same and the correspondence maintained on file for our records
- Ensure all collections are made from cash clients before delivery is made
Qualifications
- Diploma in clearing and forwarding
- Knowledge of KENTRADE single window system
- 2 years’ in a similar role
Qualified candidates should forward their CVs to cvs@careerdirections.co.ke indicating the position applying for by 27th January 2015
