Manager

Kenindia Assurance Company Limited
 

Job Title: Manager
 

Department: General Claims
            
Reports To: Asst. General Manager - Claims 
 

Job Serial / Code No: JD/CLM/CM/02
 

Location / Branch: Head Office, Nairobi
 

Job Summary: Managing and implementing the company’s general business claims strategy to achieve the company’s mission of providing quality insurance and financial services through customer centricity culture and speedy settlement of claims. 

Main Responsibilities

• Managing of claims at the individual and portfolio level, to optimize expenditure and achieve high levels of satisfaction to all stakeholders through high quality claims management and complaint resolution.
• Driving a positive brand image to our customers by executing the Company’s culture of professionalism, integrity, effectiveness and dynamic attitude.
• Implementing plans and initiatives to increase customer satisfaction and retention through formulating, documenting and executing claims strategies.
•  Implementing   the company’s “Customer centricity’’ policy by developing initiatives that ensure customer satisfaction through consistent engagements.
• Managing and monitoring claims portfolios to optimize performance by ensuring regular reviews as required by the company’s claims’ controls and standards.
• Advising Reinsurance and finance departments of any material claims as set out in our business treaties, protocols and   procedures and liaising with Reinsurance and Legal departments for effective recoveries.
• Contributing towards the business development strategy by attending Broker/ client meetings to articulate   the Company’s claims’ philosophy handling and customer excellence.
• Collecting the analyzed reports of potential or existing insured’s claims experience and claim trends that have the potential of impacting on profit and loss account of the company.
• Approving and/or  recommending  claims for settlement/ repudiation in line with the  terms and conditions of the insurance  policies and financial authority,  and having a thorough knowledge of industry regulations /changes for compliance  and  the  company’s  claims and  underwriting control standards.
• Ensuring customer service by managing strong relations with Brokers and Client’s in line with Company’s strategic objectives.
• Talent management including coaching, mentoring, developing, motivating, training and evaluating staff in the claims hub to achieve highest levels of performance.
• Preparing, monitoring and reporting of the claims hub budgetary allocations
• Leading and managing the claim hub related company communication.
• Identifying, implementing  and benchmarking best practices in management

Key Deliverables

• Profitability
• Turnaround time as per company’s service standards
• Customer satisfaction
• Claims service delivery

Direct Reports

• Motor and marine claims department
• Non motor and non marine dept.
• Medical department
• Accounts department 

Key Interfaces

Internal

• Senior Management
• Underwriting Branch offices
• Legal office
• Re-insurance department
• Head office finance dept.
• Internal audit
• Human resource dept.
• IT
• Underwriting Hub

External

• Brokers & clients
• Loss adjusters, surveyors, & investigators
• Doctors
• Lawyers
• Salvage buyers
• G4S registry

Academic Qualifications

• University degree in any business related field

Professional Qualifications

• ACII 
• AIIK 

Key Job Skills

• Excellent researching skills
• Analytical skills
• Work management  skills
• Good administrative  skills
• Excellent customer service skills
• Negotiation skills
• Time management skill
• Excellent communication skills

Insurance Skills

• Fraud detection
• Insurance Policies analysis
• Claims management

General Skills

• Interpersonal skills
• IT skills (fluency)
• Customer service

Our Competencies / Behaviors

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Relevant Experience

• At least  4 years of relevant experience

eMail your application to recruitment@kenindia.com  on or before 11th June 2015.