Service Centre Engineer Job in Nairobi, Kenya

Job Title: Service Centre Engineer    

Job Code: SCE/SIC/130506
 

Number of Positions Open: 1  

Location:  Nairobi, Kenya    

Closing Date:  Open Until Filled

Summary:

Our client is an international organization with offices and factories on five continents. 

With around 3,000 staff of over 50 nationalities, they provide technologies and services in more than 200 countries around the world. 

They are a trusted security provider and adviser to governments, central banks, high-security printers and industry.

Job Objective:

• Repair and test the client’s equipment, manage the spare parts and consumables inventory and provide technical support to ensure efficient and effective operation of the TRACE solution.
• Perform daily repair center tasks including equipment testing and repair.
• Manage inventory, stock movements (receptions, transfers, good issues) and carry out regular physical inventories.
• Perform maintenance and troubleshooting tasks according to established procedures.
• Work with specialists and other teams to troubleshoot issues.

Primary Responsibilities:

• Ensure that all of our client’s policies including those concerning Health, Safety and Environmental protection are respected, and implement or propose improvements in such practices.   
• Handle Service Center tasks in order to assess and repair Equipment
• Manage spare parts and consumables inventory
• Plan and follow up maintenance schedules
• Quality and Performance monitoring and investigate performance issues
• Provide the first-level support for technical issues
• Ensure the resolution of incidents within specific time constraints
• Respond to requests of other technical teams
• Perform preventive and corrective maintenance
• Assist in the testing of all new releases and upgrades
• Maintain accurate and updated logs and documentation; record all changes to production environment

This also involves:

• Identify situations requiring urgent attention and escalate as appropriate
• Coordinate deployments with other Field Operations Technicians and other teams
• Provide feedback and contribute to improvement initiatives
• Work outside business hours and availability for on call support based on business requirements

Experience:

• Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment
• Experience troubleshooting computer networks
• Knowledge of basic IT support procedures and tools
• Knowledge of basic PLC setup and programming
• Experience with inventory management system or ERP (SAP)   

Skills and Certification:

• Basic education and training: College degree or technical training in a relevant field, or equivalent combination of training, and/or experience
• Fluent in English and local language
• Good written and verbal communication
• Ability to diagnose and analyze mechanical, electrical, and application issues
• Experience with Microsoft office tools (Excel / Word)
• Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
• Experienced with quality and performance monitoring processes
• Experienced in spare parts inventory control
• Excellent interpersonal skills, innovative and good influencing skills
• Team oriented
• Ability to work under pressure
• Demonstrated ownership of responsibilities
• Customer oriented attitude
• Focus on quality and results
• Good written and verbal communication
• Self-motivation

Discreetly dynamic:

• Communicates and influences effectively
• Promotes teamwork
• Delivers results
• Delivers through people   

Profound knowledge:

• Focuses on customer and market
• Demonstrates functional excellence

Responsibly pioneering:

• Aligns vision, strategy and actions
• Embraces change
• Builds self-awareness, trust and respect

Additional Information:

Network of cooperation:

Internal: Local team and OCS CH
 

External: Local customer and Manufacturers

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on:  Service Centre Engineer