Customer Service Representatives

Jobs: Customer Service Representatives 

Location: Nairobi 

Industry: BPO 

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated customer Service Representatives, flexible to work on shift basis. 

The ideal candidate must have outstanding computer skills and ready to work in a call centre. 

Key Responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks assigned

Key Skills and Competences

• Internet and Computer literate
• Excellent communication skills.
• Certificate/ Degree/ Diploma in any field
• Passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to multitask and take up more workload when required
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethics (is reliable, motivated, professional)
• Ladies are encouraged to apply.

How to Apply

To apply, send your CV only to denny@flexi-personnel.com before 20th November 2017. 

Clearly indicate the exact position (Customer Service Representative) applied for and your minimum salary expectation on the subject line.
 

NB: Flexi Personnel does not charge candidates for job placements.

Accounts Clerk

Job Title: Accounts Clerk
 

Job Purpose: To provide financial, clerical and administrative services.

To ensure efficient, timely and accurate payment of accounts under his or her control.
 

Main Job Tasks and Responsibilities

• Maintain up-to-date billing system
• Generate and send out invoices
• Follow up on, collect and allocate payments
• Carry out billing, collection and reporting activities according to specific deadlines
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Generate age analysis
• Review AR aging to ensure compliance
• Maintain accounts receivable customer files and records
• Follow established procedures for processing receipts, cash etc.
• Process credit card payments
• Prepare bank deposits
• Investigate and resolve customer queries
• Process adjustments
• Develop a recovery system and initiate collection efforts
• Communicate with customers via phone, email, mail or personally
• Assist with month-end closing
• Collect data and prepare monthly metrics and reports
• Any other dues as assigned

Education and Experience

• CPA Finalist
• BCOM Accounting or Finance degree is preferable from KCA, Strathmore, JKUAT
• Knowledge of accounts receivable
• Knowledge of office administration and procedures
• Knowledge of general bookkeeping procedures
• Knowledge of general accounting principals
• Proficient in relevant computer software
• Knowledge of regulatory standards and compliance requirements
• 1 years accounts receivable and general accounting experience
• Willing to start from the ground

Key Competencies

• Attention to detail and accuracy
• Good verbal and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem solving skills
• Team member
• Stress tolerance
• Sense of urgency
• Tenacious
• Customer service skills

How to Apply

If you qualify for the above mentioned position, please send your cv on or before 20th November 2017 to careers@hrmconnection.com. 

Only shortlisted candidates will be contacted.

Research Analyst Intern

Busara Center for Behavioral Economics 

Position: Research Analyst Intern
 

Reports to: Senior Research Analyst
 

Labels

Station: Nairobi
 

Deadline: 1st December 2017

Start Date: 8th January 2018

The Busara Center for Behavioral Economics is an advisory and research organization focused on evaluation and implementation of behavioral, economic, and social interventions in East Africa. 

  

Busara’s mission involves the application of rigorous research methods and evaluation tools to enable partners to improve program design, assess existing interventions, and optimize internal processes. 

Busara is registered as a 501(c)(3) US-based non-profit organization. It was founded in 2013, and has active operations in Kenya, Tanzania, Ethiopia, Nigeria, and Uganda.
 

Busara offers a 3-month internship program that enables students to gain work experience and develop professional skills in the area of research, design and data analysis in behavioural economics.
 

Description of Tasks, Duties and Responsibilities:

• Handle a full range of project components
• Develop reports on analysis conducted, providing recommendations and making formal presentations to communicate results to various management levels
• Demonstrate initiative in brainstorming and identifying alternative solutions to issues in the project
• Help in designing effective survey instruments and coordinating all activities associated with the survey study including formatting, scanning, analyzing, summarizing and presenting results, writing reports highlighting key findings and making presentations of results.
• Support qualitative and quantitative field research activities
• Analyze pilot results to refine initial hypotheses to testable prototypes
• Perform any other duties assigned.

Key Requirements

• Pursing a degree in Social Sciences, Financial Economics, Economics and Statistics Systems, or an equivalent degree. Candidates from a Private University highly preferred.
• 3rd year university students with an interest of pursuing a career in research and Behavioral Economics
• Strong attention to detail and project requirements
• Familiarity with qualitative, quantitative, research, data analytic and good computer literacy skills
• Ability to work well in a team
• Good interpersonal and communications skills (both written and spoken).
• Willingness to work in a fast-paced and occasionally demanding environment
• Available to start the internship on the indicated date.

How to Apply

To apply, please submit your 2-page CV and cover letter to  analysts@busaracenter.org and ensure that the subject line of the e-mail reads: “Research Analyst Intern: REF NO: BU-2017-11-17”.

Only online applications shall be considered. 

Applications will be reviewed on a rolling basis.

Only shortlisted candidates shall be contacted.

Site Assistant / Clerk of Works

Job Vacancy: Site Assistant / Clerk of Works
 

Very Urgent
 

Location: Nairobi
 

Industry: Manufacturing
 

Our client, a leading International telecommunication company that specializes in comprehensive range of building automation systems and HVAC products among others is seeking to recruit a Site Assistant / Clerk of Works.
 

Duties and Responsibilities

The candidate should have/fulfil the following basic skills/requirements:

• Attending to site meetings
• Supervise construction works activities in accordance with the technical specifications
• Approves construction projects by conducting inspections at critical phases; obtaining approvals from buyers.
• Leadership on site dealing skillfully and diplomatically by managing the requirements of a diverse range of people including Sr. management, assembly crew, clients, engineering professionals, sub-contractors etc.
• Leadership on site dealing skillfully and diplomatically by managing the requirements of a diverse range of people including Sr. management, assembly crew, clients, engineering professionals, sub-contractors etc.
• Ensuring workmanship quality and speed remain paramount to the success of all our projects
• Dealing with the logistics of supplies
• Establish & maintain high staff morale, model sound leadership and teamwork.
• Be an advocate for homeowners and facilitate availability of services and materials.
• Schedule delivery of needed materials and labor requests.
• Ensure project proceeds in a timely manner.
• Manage tool and materials inventory for each project. Ensure unused materials are accounted for and reported to the Director of Construction.
• Complete necessary reports and meet at least weekly with Construction Director to discuss construction progress

Qualifications and Experience

• Fluent and clear English speaking (knowledge of German is a plus, but not mandatory).
• Reasonable good knowledge of Microsoft Office basic tools (Word, Excel, Power Point) for drafting letters, emails and other documents.
• Good command and confidence with internet and Google search tools.
• Good organization skills and time management.
• Booking rooms and travel arrangements for local and expats.
• Accuracy and good attention to detail.
• Has to be prepared to live in the Suswa surrounding areas.
• Previous experience with expats and site environment would be a very positive advantage.
• In case of a lady, be discrete in the work place, demand respect from (most of male) colleagues in a site environment.
• To be reliable and keep management issues under confidentiality.
• Degree/Business administration or related field
• Minimum 4 years of experience.
• Should have self-motivated personality., and necessary ability to stay calm and tactful under pressure.
• Proficient computer skills
• experience with international travel bookings etc also an advantage
• Good communication and presentation skills
• Good organization and prioritization skills

How to Apply

To apply, send your CV and cover letter only to denny@flexi-personnel.com or before close of business 22nd November, 2017. 

Clearly indicate the position applied for and salary expectation on the subject line
 

NB: Flexi Personnel does not charge candidates for job placement