121 Positions - Massive Recruitment

We are looking to fill the following positions:
 

Fraud and Compliance Officer (1 Post)

• Financial services (either have worked with telco i.e. managing money transaction fraud and compliance auditing or in bank sector - 2-3 years exp mandatory
• Must have led quality team in this role
• Any call center experience advantageous in this area
• Must have experience in looking at transactions and monitoring for fraud
• Must have process and compliance auditing experience
• Must have operations knowledge of call centers
• Must have Quality management experience in observation and knowledge of telco products and customer service

Fraud and Compliance Quality Auditors (2 Posts)

• Financial services (either have worked with telco i.e. managing money transaction fraud and compliance auditing or in bank sector (2-3 years exp mandatory)
• Any call center experience advantageous in this area
• Must have experience in looking at transactions and monitoring for fraud
• Must have process and compliance auditing experience
• Must have operations knowledge of call centers
• Must have Quality management experience in observation and knowledge of telco products and customer service

Project Manager (2 Posts)

• Must have either telco background or manufacturing (tough fast paced environment with high risk and stress management) -
• Must have minimum 3-4 years experience in role and must be above age of 30+
• Must have project management education
• Must have worked and managed large projects and worked with clients and internal stakeholders and run and managed project life cycles end to end
• Must have good IT knowledge
• Must have expect project management tools background
• If they have managed IT software development projects this is also open to consideration

Operations - Customer Service Managers (3 Posts)

• Must have either telco background or manufacturing (tough fast paced environment with high risk and stress management) -
• Must have minimum 3-4 years experience in role and must be above age of 30+
• Must have management or MBA or project management education
• Must have worked and managed large teams and worked with clients and internal stakeholders and run and managed operations teams and service functions
• Must have standard operating procedure setup and process experience and execution proven skills
• Must have had experience in handling complex service environments with multichannel contact touch points
• Call center experience extremely advantageous and required
• Must have good IT knowledge and excellent people skills having worked with staff at various age groups
• Must be flexible and dynamic and a change leader and have managed change projects in operations
• Project management experience (general)
• International experience advantageous
• Must be willing to travel from time to time
• Must be extremely attentive to detail
• Have experience to do analysis of performance and stats of staff, business and P&L
• Must be able to performance manage employees, motivate and lead teams of team leaders and supervisors and integrated operations teams

Operations - Reporting and Analysis (2 Posts)

• Must have 3-4 years extensive analysis experience
• Must have strong excel reporting skills
• Must have worked in financial services or manufacturing or telco or IT
• Must have experience in doing reporting up to senior management level and executive reports
• Must have database experience
• Must be able to write macros in excel
• Must have technology or statistics education
• Must be above age of 27
• Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and generated from our systems and converted into standard excel reports and done trend reporting over time etc.

Operations - Workforce - Resource Planning Analyst (2 Posts)

• Must have 3-4 years extensive experience
• Must have strong excel reporting skills
• Must have worked in environment where scheduling staff are planned against demand workloads
• Must have workforce planning experience in large staffing environments
• Must have experience in planning and managing real-time trend changes and optimization of schedules and demands
• Must have experience in planning more than 500 employee demand schedules and multisite operations
• Must have scheduled against demands, off days, leaves, training, demand and cost management
• Must have worked in diverse fast moving and dynamic changing environment
• Must have led teams and managed as an interface person to operations and provided direction to support business needs
• Must have been part of reporting up to management level and executives to present planning and forecasting schedules
• Must have experience in working with workforce management systems and IT systems in call center
• Must have database experience
• Must have technology or statistics education
• Must be above the age of 29
• Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and
• Generated from our systems and converted into standard excel reports and done trend reporting over time etc.

Operations - Team Leader (7 Posts)

• Experience in the Financial Service Provider will be an added advantage to this job
• A quick learner who has a passion for service
• 2-3 years of Previous experience in leading teams
• Past experience in a call center is an added advantage
• Must have Excellent Coaching Skills
• Fluent in the English Language (neutral and good clear accent)
• Proficient in MS Office Suite
• Tertiary education; diploma or degree
• Must possess a Valid Certificate of Good Conduct and valid references

Operations - Quality Assurance Analyst (2 Posts)

• Previous Experience in a Financial Institution will have the first priority
• Previous Experience in a Call Center will be an added advantage
• Tertiary Education; Diploma or a Bachelor’s degree
• Fluent in the English Language (neutral and clear accent)
• Refer to career progression chart for experience.
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer.
• Good understanding of Performance Management Programme
• Previous experience in leading teams
• Comprehensive knowledge of service line Key Performance Indicators
• Attention to detail, good numerical skills and exceptional listening skills.
• Excellent Coaching Skills

Operations - Customer Service Representatives (100 Posts)

• 24 years and above
• Must be able to do all applicable shifts; College students shall not be considered
• Minimum one year experience as a customer service representative handling corporate /premium customers (Previous Experience in a Call Center will be advantageous)
• A Diploma from a recognized tertiary institution
• Fluent in the English Language (neutral and clear accent)
• Good knowledge of Kiswahili (where applicable)
• Good typing and IT literacy skills

Key competencies and attributes:

• Ability to handle complaints in a polite; empathetic and professional manner
• Remains calm when faced with difficulty or angry customers
• Initiative to update self on new and current products and/or services and promotions
• Ability to handle busy periods by managing one’s stress levels
• Maintains a positive attitude and enthusiasm when faced with routine work
• Dynamic and energized individual who will represent the Company’s vision

Only Candidates who meet the above requirements should apply to kenyaoperations@gmail.com. 

Only shortlisted candidates will be contacted

Receptionist

Job Title: Receptionist - Full Time

No Required: 1

Location: Eldoret

Job Summary / Objective: Responsible for providing front office, clerical and administrative support in order to ensure that company’s services are provided in an effective and efficient manner

Duties & Responsibilities

• Manage the reception while ensuring the reception desk and reception area is tidy at all times while receiving and directing guests to the appropriate places,
• Keeping a daily check on the mails that are sent to the office along with answering them.
• Mail management including receiving, recording and dispatching of all mail,
• To make all on the day meeting room bookings and manage meeting rooms without conflict,
• Undertaking filling, binding and copying of documents as instructed,
• Coordinating ground travel as instructed and within the company policy,
• Ensuring that the business premises are clean at all times,
• Performing clerical duties including but not limited to, inputting data on the ERP system,
• To welcome guests quickly and courteously on arrival at the reception desk and to advise the hosts as soon as guests arrive,
• To arrange taxis for internal and external clients,
• To monitor, report and follow up any faults relating to the office areas and meeting rooms that need repair or maintenance with the workshop manager,
• Provide administrative support to all departments as and when required,
• To operate Reception Switchboard / Telephone in a professional manner, taking messages and dealing with all telephone queries as necessary,
• Take messages/bookings and pass on relevant information,
• To undertake any typing assignment as and when required,
• Any other duties assigned by the Management from time to time,

Qualifications

• Certificate / Diploma in any Business related field or Front office management,
• 2 years working experience in front office,
• Team player
• Experience in ISO implementation will be an added advantage,

How to Apply

Kindly forward the CV’s on or before 10th June 2015 to vacancies.kll@gmail.com 

Kindly ensure you indicate your current and expected salary

Stores Assistant

Position: Stores Assistant

Location: Eldoret

Job Summary: Responsible for all warehouse operations activities including receiving, coordinating stock, documenting warehouse transactions, maintaining records, and overseeing storage of all inventory.

Duties

• Input, monitor and maintain stock balances on the ERP system,
• Control inventory by conducting physical counts and reconciling with the ERP system,
• Receives and inspects all incoming materials and reconciles with purchase orders and input on the ERP system,
• Inform the Management about stock required within the allocated time frame so as to ensure there are no stock outs,
• Receive spare parts and confirm against the purchase order raised, for all suppliers,
• Ensure the spare parts store is clean and neatly arranged at all times
• Assists Issuance of spare parts, this should be controlled with the relevant documentation,
• Assists in reconciling and preparing reports for all spare parts and other items in the stores,
• Ensure filing of documents is done in an orderly manner and reconcile the relevant documents,
• Assists in conducting end of the month stock taking,
• Perform any other duties as may be assigned from time to time by the Management.

Qualifications

• KCSE Qualification
• Certificate is Stores Management will be an added advantage
• Excellent computer skills
• 2 years working experience in a motor vehicle store or vehicle spare parts shop
• Good communications skills
• Excellent computer skills
• Excellent interpersonal skills

How to Apply

Kindly forward the CV’s on or before 10th June 2015, to vacancies.kll@gmail.com 

Kindly ensure you indicate your current and expected salary

Sales Representative – Freight Forwarders Job for Diploma Holders

Job Title: Sales Representative – Freight Forwarders

Our client, one of the leading players in the logistics business in East Africa (Africa), with global presence is seeking to recruit self-driven sales representatives to drive attainment of revenue targets. 

Position Description: Plan and carry out direct sales activities to attain NEW accounts in accordance with agreed sales and business plans. 

Grow revenue and exceed targets by promoting and selling the business as well as drive sales activity through a designated territory. 

Duties & Responsibilities

Sales and Business Development:

• Develop new and prospective customers while maintaining existing accounts
• Assist Vice President of Sales and Branch Managers in the preparation and negotiation of bids, RFQ’s and quotations with customers, suppliers and overseas agents
• Assist with sales campaigns and events in conjunction with local and overseas partners
• Plan and manage personal business portfolio/territory according to agreed market strategy
• Joint sales visits with other sales professionals
• Compliance with all regulations as prescribed.
• Quoting of freight costs to new customers
• Response and follow up sales inquiries and leads using appropriate methods

Client and Supplier Management:

• Client Management of allocated customers by using established tools to achieve and exceed targets
• Weekly follow up with new clients after first shipments
• Deployment of information about all contracts with customers and suppliers to all parties
• Ensure customer requests are completed in a timely manner and at the highest possible service level
• Adhere to client service level agreements

Administration:

• Monitor competitor activity and industry trends
• Attend industry related functions when required as a key representative of  the Company
• Update and maintain all relevant information about customers and sales activities on CRM
• Provide weekly reporting of sales activities
• Attend meetings with sales team members
• Attend training to develop relevant knowledge, techniques and skills if applicable

Academic / Professional Qualifications

• College Diploma in related field/Degree

Required Knowledge:

• Knowledge of related computer applications and reporting tools
• Familiar with all freight forwarding procedures, regulations and departments
• Minimum of 2 years of industry related experience required
• Demonstrated Customer Services skills
• Proven Sales and Business selling ability and success

Competency Requirements:

• Self-motivated and results driven
• Outstanding people and communication skills
• Excellent problem solving ability
• Excellent Time Management skills

Application Process

Candidates meeting the job requirements can send their application and detailed resume to reach us by Wednesday June 11th 2015 to info@hcmc.co.ke 

While applying; quote the title of the position you are applying for on the e-mail subject field; include your day and evening telephone number, email address and current remuneration.