Position: Communication & Data Account Manager
Reporting to: Head of Sales & Communication
Range: R2L
Department: Carrier Services
Role Purpose:
He/ She will be reporting
to the Head of Sales and Communication and will manage existing data
customer accounts and have some responsibility to find new accounts as
well.
However, the main purpose
of the role is for Inside Sales & Account Development in order to
provide the best sales support and management to our data customers.
He/ She will be
responsible for providing management and sales force with all
communications materials and information necessary to understand and to
answer customers’ needs.
Key Duties and Responsibilities.
Operational (incl. Planning):
- Managing and growing revenues for all high bandwidth data services in the carrier services department.
- Developing and
implementing actions to create additional opportunities to cross-sell
and up-sell accounts to increase overall total customers spend with the
company. Create account plans and strategies to win new business from
both new as well as existing customers.
- Developing and
managing customer relationships for assigned accounts in order to gain
strategic positioning with decision makers in order to retain existing
revenue and attain additional business.
- Delivering
responsive, proactive, and professional correspondences related to any
account functionality including billing, service activation, or
escalation of technical support.
- Developing sales in
the designated target market(s) by identifying new sales opportunities
by contacting prospective customers by premise visits, networking, lead
generation, and customer appointments.
- Provide concise and professional presentations on Carrier Services products to customers
- Insure accurate and timely data sales and communication reports
- Develop all communication materials for sales force: presentations and sales pitches as required.
- Build department input for annual strategic marketing plan and operational marketing plan.
Academic/ Professional Qualifications
- Degree in Business/Marketing, or other relevant field (or equivalent).
- Minimum of 5 years experience in sales environment
- Understanding of Telecom sector as well as associated strategies and business challenges.
- Identification and
development of key partners and vendor relationships to maximize Telkom
Carrier Services’ ability to provide best solutions to the customer.
Key Competencies:
- Engage and partner with customers
- Recognize and assess customer’s key business drivers and challenges
- Develop level of credibility that positions Telkom Carrier Services to collaborate on construction of customer business cases
- Ability to follow on customer contract negotiation and implementation
- Produce quality written materials: Proposals, Business Cases, Organizational Plans, presentations etc.
- Produce quality reports to the customers and to the management
This position is opened to Kenyan citizens only.
If you fit the required
profile, please apply highlighting how your qualifications, experience
and career aspirations match the requirements for this position.
Application
should be sent by latest 15th July 2013, please provide an updated
Curriculum Vitae (CV) including details of your current telephone
contacts and names of three referees.
Only shortlisted candidates will be contacted.
