Guest Relations Officer Job in Kenya

Guest Relations Officer

Qualifications & Experience

• Degree or Diploma in Front Office Operations or Hotel Management
• Two years working experience as a Guest Relations officer in a hotel
• Conversant with Fidelio and Opera systems
• Fluent in English both written and spoken. Knowledge in other languages will be an added advantage

Key Responsibilities

• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and coordinate all promotional activities targeting clients
• Trace relevant statistics about clientele
• Coordinate and supervise all activities for guests
• Assist with check-ins / check-outs of clients
• Greet Guests upon arrival
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Attend recreation activities when necessary
• Assist in any other duties when required by the Front Office Manager
• Assist with translations (information: guest directory; menus etc.) as required
• Provide feedback from Guests to Front Office Manager for action

Customer Focus

• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Anticipate guest needs, handle guest requires, and solve problems
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests

Teamwork

• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments
• Communicate well to ensure effective shift hand-overs
• Actively participate in organized meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Adaptability

• Be open to new ideas and make changes in the job and routines as required
• Work in line with business requirements
• Complete tasks as directed by Management

Application Process
 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 20 May 2012. 

Only short listed candidates will be contacted

Hotel Receptionist Job in Kenya

Position: Hotel Receptionist

Job Objective: To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of HOTEL guests, with the key aim of retaining and attracting new customers.

Key Responsibilities:

• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Conduct regular security checks throughout the day and report any security issues to line manager
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
• Maintain personal knowledge by completing in-house training and workbooks
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team and head office

Qualifications & Experience

• Degree or Diploma in Front Office Operations
• 2 year experience in the front office desk in a hotel set up 
• Conversant with Fidelio, Micros and Opera systems
• Fluent in English both written and spoken. Knowledge in other languages will be an added advantage

Application Process

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 20 May 2012. 

Only short listed candidates will be contacted

Human Resources Officer Job in Kenya

Position: Hotel Human Resources Officer
 

Key Responsibilities:
 

1. Provide support to supervisors and staff to develop the skills and capabilities of staff.
 

Main Activities

• Ensure that accurate job descriptions are in place
• Provide advice and assistance with writing job descriptions
• Identify training and development opportunities
• Organize staff training sessions, workshops and activities
• Process employee requests for outside training while complying with policies and procedures
• Provide basic counseling to staff who have performance related obstacles
• Provide advice and assistance in developing human resource plans
• Provide staff orientations
• Access funding for training and write proposals

2. Coordinate staff recruitment and selection process in order to ensure a timely organized and comprehensive procedure is used to hire staff.
 

Main Activities

• Provide advice and assistance to supervisors on staff recruitment
• Prepare notices and advertisements for vacant staff positions.
• Schedule and organize interviews
• Participate in applicant interviews
• Conduct reference checks on possible candidates
• Prepare, develop and implement procedures and policies on staff recruitment
• Inform unsuccessful applicants
• Conduct exit interviews
• Explain and provisions of the personnel policy.
• Perform other related duties as required

Qualifications & Experience

• Degree in Human Resource Management
• 2-3 years experience in the field of Human Resources
• Conversant with the Kenya labour laws
• Skills in negotiation on (CBA’s) Collective Bargaining Agreements
• Experience in working with unions

Knowledge, Skills and Abilities
 

Knowledge
 

The incumbent must have proficient knowledge in the following areas:

• Human resources management
• Job descriptions
• Performance review methods and techniques
• Staff training, development and recognition
• Mentoring and coaching
• An understanding of relevant legislation, policies and procedures

Skills
 

The incumbent must demonstrate the following skills:

• Supervisory skills
• Team building skills
• Problem solving skills
• Basic counseling skills
• Negotiations skills
• Effective verbal and listening
• Communications skills
• Computer skills including the ability to operate spreadsheets and word processing programs at a highly proficient level
• Effective written communications skills including the ability to prepare reports, proposals policies and procedures
• Effective public relations and public speaking skills
• Research and program development skills
• Stress management skills
• Interviewing skills
• Time management skills

 Application Process
 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 20 May 2012. 

Only short listed candidates will be contacted

Creative Director Job in Ethiopia

 The leading Advertising agency in Ethiopia is urgently looking for a highly drive Creative Director. 

This will be someone to manage a team of creatives in the area of advertising.

This agency has an extremely impressive client base with a reputation of being one of the best and most effective agencies to deliver quality cutting edge advertisement designs in Ethiopia.

You will be working as a valued Creative Director with the responsibility to strategically lead and inspire others around you.

As the Creative Director you will be responsible for the best talent in the industry and it will be up to you to get the best out of the Designers that will be looking up to you for your experiences to inspire and grow the team. 

This is a highly client facing role and is looking for someone who is full of confidence and creativity!

It is essential that you come from an advertising background and have credible work, having executed a 360-degree campaign (print, radio, tv, web and social media).

Don't miss out on this exciting opportunity - apply now with CV and portfolio for this Creative Director role!

Please send your CV to cactus_communication@ymail.com by the 18th of May 2012

Please note that due to exceptionally high levels of response, we are only able to get back to those applicants who have been successful.