Guest Relations Officer Job in Kenya

Guest Relations Officer

Qualifications & Experience

• Degree or Diploma in Front Office Operations or Hotel Management
• Two years working experience as a Guest Relations officer in a hotel
• Conversant with Fidelio and Opera systems
• Fluent in English both written and spoken. Knowledge in other languages will be an added advantage

Key Responsibilities

• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and coordinate all promotional activities targeting clients
• Trace relevant statistics about clientele
• Coordinate and supervise all activities for guests
• Assist with check-ins / check-outs of clients
• Greet Guests upon arrival
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Attend recreation activities when necessary
• Assist in any other duties when required by the Front Office Manager
• Assist with translations (information: guest directory; menus etc.) as required
• Provide feedback from Guests to Front Office Manager for action

Customer Focus

• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Anticipate guest needs, handle guest requires, and solve problems
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests

Teamwork

• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments
• Communicate well to ensure effective shift hand-overs
• Actively participate in organized meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Adaptability

• Be open to new ideas and make changes in the job and routines as required
• Work in line with business requirements
• Complete tasks as directed by Management

Application Process
 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruit@odumont.com  before end of day 20 May 2012. 

Only short listed candidates will be contacted