Ringier Customer Service, Online Content Editor & Social Marketing Job in Kenya

Job Description: Customer Service, Online Content Editor & Social Marketing

Department title: Ringier Customer Service    

Reports to: Customer Service Lead
 

Subordinates: No
 

Work schedule: Full time
 

Work location: Nairobi

Job Details 

Major Purpose    

• Online editing of platforms
• Perform updates and ensure engagement on all social media platforms
• Increase and maintain social media reach on all platforms
• Represent the voice of Rupu, Rupushops, Ruputravel and Pigiame on respective social media platforms
• Interact, respond to and follow up on all queries, comments and issues on all social media platforms
• Ensure the daily tracking of all sales on Rupu
• Ensure tracking of all Rupu stock
• Create customer coupons for all purchases made on Rupushops
• Ensure the collection and delivery of purchases made on Rupushops
• Ensure all enquiries made via phone, email and social media are responded to within 1 hour and resolved within 24 hours
• Take over any duties assigned

Key Responsibilities& Result Areas    

• Polite, honest, fun and engaging communication with customers and on all platforms
• Ensure 50% of all enquiries are responded to within 1 hour (during working hours) and resolved within 24 hours
• Ensure social media growth by 15% each quarter

Working Relationships (Internally & Externally)

• Coordinate deal content and approval with sales representative
• Forward social media info/trends/feedback to rest of team

Qualification and Experience

• Degree in Marketing, Communications or IT
• Excellent verbal and written communication skills
• Team player
• Strong attention to detail
• Previous internet work experience
• Social media affinity, good understanding
• Experience with social media tools

Personal and Managerial Attributes

• Smart, creative and innovative
• Eye for design and advertising communication
• Honest, strong work ethics and integrity
• Self-disciplined, able to work within deadlines
• Well-organized; can multi-task
• Excellent time-management skills

In order to be considered for an interview, email your application to recruit@ringier.co.ke by 21st June 2013.