Position: Assistant Manager - Data Team Leader
Experience: Strictly 3-5 Yrs of relevant experience after education along with team leading experience
Main Purpose of the Position
The role is responsible for a specific process stream – customer master data for GB, NAM and NE markets.
Manage relationships with internal customers is key dimension to this role.
Being involved in master data related projects and look for process improvements to drive service efficiency and maximise customer satisfaction is a key factor.
Key Outputs & Tasks
Works logically and pro-actively toward solutions
Constructively challenges ways of working
Responds positively to direction and shows energy in delivering what is expected within own area of work
Effectively prioritises customer issues and build on customer knowledge when making decisions
Good knowledge of internal and external business partners
Takes ownership for delivering on promises, speaks up when operational standards are slipping
Not afraid to hold others to account
Receptive to feedback and is willing to learn from mistakes
Understands the need to create high performing teams consisting of engaged people and supports the actions to deliver this
To ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and Catalog) requests are processed accurately, on a timely manner in line with both internal and external SLAs.
To ensure OTC Master Data requests are completed, in accordance with the process, internal control and audit requirements.
To ensure that Team members understand their obligations in this respect and to ensure that the process and culture supports this.
To co-ordinate responses to queries from market contacts via phone, email in a professional, courteous and timely manner to the highest customer service standards.
To be the first issue escalation point for the supported market for all OTC Master Data queries after team members.
To establish and maintain business partnership with the market contacts.
To come up with improvement ideas on how to make the process more efficient, and a push that through the market. to improve Right First Time market via feedback and reporting.
Helping the team in pre-validation of market requests.
Lead all running projects, ensuring right focus and support of team members
Educational Experience
Finance/ Accounting or business Related Degree
CPA(K) or ACCA
Beneficial Work Experience
Speaks fluent English
Is an experienced people manger (at least 2 years)
Is able to manage own time and team resources effectively
Builds excellent relationships with internal (DBS BUD/ACN) and in-market teams.
Has Data related experience
Committed to maintaining an excellent control environment, understanding the wider nature of CARM and control; rigorously enforcing compliance.
Is able to recognise areas for improvement
Can lead change projects, and has previous experience in project management with track record of delivery
Professional Competencies:
The following are key competencies required of the role.
The candidate must exhibit the following professional competencies:
Strong analytical thinking
Focus on customer service
Multi tasking / Time Management
Decision making
Teaming / Collaboration
Focus on Goals / Result orientation
Note:Candidates earning more than Kes 50,000 need not apply.
Only qualified candidates will be contacted.
Please send you CV and remuneration package to therecexpert@gmail.com by the 4th April 2012 at 5.00 pm
