IEBC :: Constituency Office Clerk

The Independent Electoral and Boundaries Commission (IEBC) seeks to recruit dynamic, competent and result-oriented individuals to fill the following positions:-
 

Position: Constituency Office Clerk 

3 Posts - Kuria West, Emurua Dikirr and Alego Osunga Constituencies

IEBC Grade: 8
 

Job Code: IEBC/5/1/2016
 

Duties and Responsibilities

• Oversee the general management of constituency office in the absence of the Constituency Election Coordinator (CEC).
• Completing voter registration control sheets and control registers.
• Keep up to date statistics on voter registration exercise.
• Updating regularly and maintaining an updated register of electors and making sure it is always accurate.
• Checking that all electoral materials and equipment are in good working condition,
• Assist the CEC in mapping of polling stations/registration centres.
• Assist in publicity of registration of voters, elections, inspection of the register and any other activity to be undertaken by the commission.
• Quality control the work done by registration and polling officer on voter registration.
• Receive, distribute and maintain an inventory of materials and equipment to registration centres.
• Replacing lost and defaced voters cards with duplicate cards.
• Assist in preparation of work plans, security plans, transport, and logistical plans.
• Safeguarding registration data.
• Assist the CEC in verification of the register of electors.
• Undertake any other relevant duty assigned by the CEC.

Requirements for Appointment

• Minimum of C- (minus) in KCSE or division III in KCE and a Diploma in any field.
• Must be computer literate.
• 2 years working experience in a large organization.
• Competent and confident in handling office processes.
• Must be a resident of the Constituency applied for and must attach a copy of ID card indicating that they hail from that constituency.
• Good interpersonal and communication skills, good analytical and interpretation of Public Procurement & Disposal Act and Public Procurement Regulations, a team player, good management/leadership skills
• Must have project management skills
• Must be computer literate.

Integrity Clearance
 

In addition to the qualifications set above, the applicants must further meet and submit the following clearances:

1. Ethics and Anti-Corruption Commission (EACC)
2. Criminal Investigation Department (CID)
3. Kenya Revenue Authority (KRA)
4. Director of Public Prosecutions (DPP)
5. Chief Executive Officer, Higher Education Loans Board
6. Professional bodies (where applicable) to which the applicant belongs eg LSK, ICPAK, AAK, IEK etc
7. Credit Reference Bureau Africa Ltd or Metropol Credit Reference Bureau

Security Clearance: All shortlisted applicants may be subjected by the Commission to a security clearance by National Intelligence Service (NIS)

Application Submissions
 

Interested candidates are requested to submit their duly completed applications together with an up-to-date curriculum vitae, copies of certificates and testimonials, email and telephone contacts together with names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience. 

Applicants must indicate the Job code and title on the top left corner of the envelope.

Applications and supporting documents shall be:
 

i) Hand delivered to the IEBC CEO/CS, 6th Floor, Anniversary Towers, University Way, Nairobi:
 

and/or

ii) Send via Post Office to: 

Independent Electoral Boundaries Commission (IEBC),
P O Box 45371-00100,

Nairobi, Kenya.

Applications must reach IEBC by 15th February 2016

Training & Quality Supervisor

Job Vacancy: Training & Quality Supervisor 

Position Summary: The Account Supervisor serves as the primary account management contact for the client and is responsible for driving performance and ensuring client satisfaction. 

The incumbent is expected to consistently provide excellent management to the team, as well as represent client needs and goals within the organization to ensure the highest level of accuracy and quality. 

In addition, the Training Supervisor should build relationships with clients to encourage new business opportunities.

 

Duties and Responsibilities:  

• Directing, monitoring and adhering to set out department processes and procedures as per client and organizations expectations 
• Train new hires and existing staff on account specific modules and requirements 
• Identifying performance gaps and ensures yearly calendar is provided and all contractual trainings for the accounts is conducted 
• Ensure individuals and support teams across the accounts are well equipped and updated with required knowledge on products, customer experience 
• Provide support to new agents during the nesting period by scheduling coaching sessions. 
• Create content for various trainings to be conducted in the account 
• Custodian of the knowledge base and ensure it is regularly updated. 
• Ensures that client issues are dealt with in an efficient manner 
• Aware and in pursuit of opportunities for account growth and new business, by involving the senior management team. 
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. 
• Compile and prepare daily, weekly and monthly reports in a timely manner and in accordance with approved reporting standards 
• Provide feedback to the Training & Quality Service Delivery Manager on areas that will improve customer experience, quality and procedures 
• Manage the QA team and ensure quality process and targets are met

Education and Experience: 

• Tertiary Education (Diploma or Degree) 
• Fluent in the English Language 
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer. 
• Minimum 2 years of work experience in a Call Center training & quality environment 
• Experience in supporting, supervising and motivating professional staff

Key competencies and attributes: 

• Extremely detail oriented
• Motivated, goal oriented, persistent and a skilled negotiator 
• High level of initiative and work well in a team environment 
• Excellent written and oral communication skills 
• Handles stressful situations and deadline pressures well 
• Ability to resolve complaints on an escalated level. 
• Plans and carries out responsibilities with minimal direction 
• General management, organizational and time management skills required.

Interested and qualified candidates should send their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line.

Deadline for application is 5th February 2016

Quality Assurance Analyst

Job Vacancy: Quality Assurance Analyst
 

Position Summary: The Quality Analyst is responsible of evaluating, monitoring and developing overall agent performance while ensuring the quality of all customer support activities meets the client standards expectations within the assigned line of service.
 

Duties and Responsibilities: 

The incumbent will be responsible for the following areas: 

• Ensuring staff are adhering to set out service line processes and procedures as per client expectations. 
• Listen and evaluate a pre-determined number of calls per agent in a week for all agents assigned while ensuring that quality standards are met. 
• Identify and propose ideas and solutions to improve quality at individual and group level as well as improvement on overall performance KPIs. 
• Analyse QA performance trends and conduct pre-determined daily coaching sessions of 15mins each with agents while providing effective developmental feedback. 
• Schedule weekly performance meeting with Team leaders and:

1. Evaluate a pre-determined minimum number of live call evaluations to help drive correct call handling procedures.
2. Provide QA feedback and actions to drive agent behaviour and Quality improvement. 

• Listen to a pre-determined minimum number of live calls per day and provide live coaching to the agents. 
• Provide QA feedback on previous day performance in pre-shift meeting. 
• Compile weekly testing process on Call flow, products and objection handling and complaints handling based on QA results generated. 
• Assist Team leaders with floor coverage to provide agents with support on customer queries and handling escalated calls. 
• Provide support to new agents during the nesting period by scheduling coaching sessions. 
• Compile and prepare daily, weekly and monthly reports in a timely manner and in accordance with approved reporting standards. 
• Provide feedback to the QA Supervisor on areas that will improve quality, productivity and procedures Participate in other duties and activities as requested.

Education and experience: 

• Tertiary Education 
• Previous experience in a Call Center is Mandatory 
• Fluent in the English Language (neutral and clear accent) 
• Good knowledge of Kiswahili (where applicable) 
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer. 
• Good understanding of Performance Management Programme 
• Previous experience in leading teams

Key competencies and attributes: 

• Demonstrated exceptional Customer Service Skills
• Comprehensive knowledge of service line 

Key Performance Indicators

• Attention to detail, good numerical skills and exceptional listening skills. 
• Excellent Coaching Skills 
• Ability to maintain confidentiality of information 
• Excellent interpersonal and communication skills 
• Excellent organizational skills 
• Ability to work in a strict deadline driven environment 
• Maintains healthy team dynamics through well developed conflict management skills

Interested and qualified Candidates should send their resumes to kenyaoperations@gmail.com clearly indicating the position on the subject line. 

Deadline for application is 5th February 2015

Regional Director - Africa

Regional Director - Africa

The International Center for Tropical Agriculture works to reduce hunger and poverty, and improve human nutrition in the tropics through research aimed at increasing the eco-efficiency of agriculture. 

CIAT is a member of the CGIAR Consortium, a global partnership that unites organizations engaged in research for a food secure future. 

The Center’s research focuses on increasing productivity of key crops (cassava, common bean, rice, and tropical forages), reversing soil and land degradation, and using information to foster better decisions about issues such as climate change and environmental management. 

 

Headquartered near Cali, Colombia, CIAT has regional offices in Nairobi, Kenya, and Hanoi, Vietnam, with staff posted in other developing countries as well.

In Sub-Saharan Africa, agriculture will face a combination of high population growth, rapidly degrading farmland, and emerging climate change impacts. 

CIAT’s strategic research on crops (common bean, cassava, tropical forages, and rice), soils, and policy analysis will feed into major initiatives aimed at bolstering food and nutrition security, restoring landscapes to ecological health, and fostering economic growth, based on a sustainable and climate-smart agriculture.

The Position: The Regional Director is responsible for establishing a vision and strategy for CIAT’s pan-Africa research program. 

The regional program consists of a diverse portfolio of projects and team members active in 30 different countries across the region.

This position is responsible for building a coherent regional program that delivers innovative science, working through diverse partnerships to deliver agricultural development impact. 

Specifically, the position focuses on fund raising (donor intelligence, donor engagement, proposal development, and stewardship / communications), development of partnerships (identification, implementation and monitoring) and enablement of a conducive atmosphere across the team to deliver program objectives. 

This position is part of CIAT’s executive team and interacts strongly with Research Programs and Headquarter operations.  

Responsibilities

• Lead the development and implementation of country and regional strategies and resource mobilization efforts to ensure that research contributes to the achievements of development outcomes
• Strategically position CIAT in the region and ensure integrity and alignment among CIAT’s activities
• Build and maintain active relationship with partners and donors in the region and work with Research Area Directors, the Head of Partnerships & Communications, and other CIAT colleagues to ensure the development and maintenance of a strong funding pipeline
• Build strong relationships with research and development partners (public and private) and identify opportunities for collaborative research
• Implement Sub-Saharan Africa annual business plan and guarantee goals accomplishment
• Coordinate work of CIAT in the region and provide oversight and management of research teams and administrative staff
• Liaise and collaborate with the other administrative areas in the organization (Finance & Administration, Human Resources) as appropriate for financial oversight and management of the projects
• Be a member of CIAT’s Management Team and contribute to effective leadership and decision making
• Represent CIAT at national, regional and international events and meetings

Leadership Competencies

• Strategic Orientation: the ability to think long- term and beyond one’s own area. It involves three key dimensions: business awareness, critical analysis and integration of information, and the ability to develop an action- oriented plan
• Results Orientation: focused on improvement of business results
• Change Leadership: transforming and aligning an organization through its people to drive for improvement in new and challenging directions. It is energizing a whole organization to want to change in the same direction
• Collaboration and Influence: working effectively with, and influencing those outside of, your functional area for positive impact on business performance. Creates innovative partnerships that span the enterprise and reach beyond its walls
• People and Organizational Development: developing the long- term capabilities of others and the organization as a whole, and finding satisfaction in influencing or even transforming someone’s life or career 

Education and Experience

• PhD in Agricultural Sciences, Environmental Sciences, International Development or other related fields with a minimum of 10 years of relevant experience post-PhD
• Demonstrated ability to publish high quality articles in international, peer-reviewed journals
• Proven ability to build partnerships and raise funds for research programs, and to communicate the impact of donor investments throughout the project lifecycle
• Possess established donor networks and awareness of donor priorities in the region
• Excellent communication skills (written and spoken) in English and other local languages desired, and ability to influence a variety of audiences, including policy makers
• Experience in leading and managing a multi-disciplinary and dynamic team of researchers and development practitioners, and the associated human resource and financial management
• Willingness and ability to travel internationally and regionally

Terms of employment: This is an International position and will be based at CIAT regional headquarters in Nairobi, Africa and reporting directly to the Director General. 

The initial contract will be for up to three (3) years, subject to a probation period of six (6) months, and is renewable depending on performance and availability of resources.

CIAT offers a multicultural, collegial research environment with competitive salary and excellent benefits. 

CIAT is an equal opportunity employer, and strives for staff diversity in gender and nationality. Women candidates from Africa are particularly encouraged to apply.

Applications
 

Applicants are invited to send a cover letter illustrating their suitability for the above position against the listed qualifications, competencies, skills together with a detailed curriculum vitae, including names and addresses of three referees knowledgeable about the candidate’s professional qualifications and work experience. 

All correspondence should be addressed to the CIAT Human Resources Office to Natasha Marulanda (n.marulanda@cgiar.org) and should clearly indicate “Regional Director-Africa”.

Closing date for applications: Until a suitable candidate is identified.

To learn more about this position please contact Natasha Marulanda @ n.marulanda@cgiar.org
 

We invite you to learn more about us at: http://www.ciat.cgiar.org