Manager

Kenindia Assurance Company Limited
 

Job Title: Manager
 

Department: General Claims
            
Reports To: Asst. General Manager - Claims 
 

Job Serial / Code No: JD/CLM/CM/02
 

Location / Branch: Head Office, Nairobi
 

Job Summary: Managing and implementing the company’s general business claims strategy to achieve the company’s mission of providing quality insurance and financial services through customer centricity culture and speedy settlement of claims. 

Main Responsibilities

• Managing of claims at the individual and portfolio level, to optimize expenditure and achieve high levels of satisfaction to all stakeholders through high quality claims management and complaint resolution.
• Driving a positive brand image to our customers by executing the Company’s culture of professionalism, integrity, effectiveness and dynamic attitude.
• Implementing plans and initiatives to increase customer satisfaction and retention through formulating, documenting and executing claims strategies.
•  Implementing   the company’s “Customer centricity’’ policy by developing initiatives that ensure customer satisfaction through consistent engagements.
• Managing and monitoring claims portfolios to optimize performance by ensuring regular reviews as required by the company’s claims’ controls and standards.
• Advising Reinsurance and finance departments of any material claims as set out in our business treaties, protocols and   procedures and liaising with Reinsurance and Legal departments for effective recoveries.
• Contributing towards the business development strategy by attending Broker/ client meetings to articulate   the Company’s claims’ philosophy handling and customer excellence.
• Collecting the analyzed reports of potential or existing insured’s claims experience and claim trends that have the potential of impacting on profit and loss account of the company.
• Approving and/or  recommending  claims for settlement/ repudiation in line with the  terms and conditions of the insurance  policies and financial authority,  and having a thorough knowledge of industry regulations /changes for compliance  and  the  company’s  claims and  underwriting control standards.
• Ensuring customer service by managing strong relations with Brokers and Client’s in line with Company’s strategic objectives.
• Talent management including coaching, mentoring, developing, motivating, training and evaluating staff in the claims hub to achieve highest levels of performance.
• Preparing, monitoring and reporting of the claims hub budgetary allocations
• Leading and managing the claim hub related company communication.
• Identifying, implementing  and benchmarking best practices in management

Key Deliverables

• Profitability
• Turnaround time as per company’s service standards
• Customer satisfaction
• Claims service delivery

Direct Reports

• Motor and marine claims department
• Non motor and non marine dept.
• Medical department
• Accounts department 

Key Interfaces

Internal

• Senior Management
• Underwriting Branch offices
• Legal office
• Re-insurance department
• Head office finance dept.
• Internal audit
• Human resource dept.
• IT
• Underwriting Hub

External

• Brokers & clients
• Loss adjusters, surveyors, & investigators
• Doctors
• Lawyers
• Salvage buyers
• G4S registry

Academic Qualifications

• University degree in any business related field

Professional Qualifications

• ACII 
• AIIK 

Key Job Skills

• Excellent researching skills
• Analytical skills
• Work management  skills
• Good administrative  skills
• Excellent customer service skills
• Negotiation skills
• Time management skill
• Excellent communication skills

Insurance Skills

• Fraud detection
• Insurance Policies analysis
• Claims management

General Skills

• Interpersonal skills
• IT skills (fluency)
• Customer service

Our Competencies / Behaviors

• Integrity
• Reliability
• Transparency
• Professionalism
• Teamwork
• Quality

Relevant Experience

• At least  4 years of relevant experience

eMail your application to recruitment@kenindia.com  on or before 11th June 2015.

Sales General Manager, Drivers, Sales Executives, Accountant and Fleet Supervisor

General Manager - Sales 
 

Requirements

• Bachelor’s degree in sales, marketing or business administration or related field of study.
• Five (5) years of experience with progressive management in the FMCG industry
• Clean Driving License
• Experience in Business Development
• Between 35-45 years.

Drivers
 

Requirements

• Minimum college diploma
• 5 years driving experience
• Experience as a vehicle mechanic will be an added advantage.
• Excellent communication skills
• 25 to 35 years
• High integrity
• Certificate of Good Conduct

Sales and Marketing Executives
 

Requirements

• Minimum diploma in sales and marketing
• 2 years of sales experience in the FMCG industry.
• Excellent communication, organization, selling and interpersonal skills
• High integrity and creative
• 20 to 30 years
• Passionate about sales

Accountant
 

Requirements

• Degree in Finance or Economics;
• CPA preferred (CPA II minimum or equivalent);
• At least 2 years’ experience in general accounting, preferably in a distribution/marketing firm;
• Knowledge of Quick books/Sage accounting software;
• Proficiency in spreadsheet & word processing office software;
• Excellent command of written and spoken English.
• Thorough and impeccable attention to detail
• Keen to learn how the ever changing FMCG industry works
• Flexible time schedule.
• Ladies are encouraged to apply

Fleet Supervisor
 

Requirements

• Minimum diploma in automotive engineering
• Certificate of Good conduct
• Valid driving license of BCE class
• 5 years’ experience in charge of over 100 vehicles
• Automotive mechanics are encouraged to apply
• Ability to travel widely.
• 30 to 40 years
• Leadership skills.

How to Apply
 

Send a cover letter and an updated copy of your CV stating why you are the most suitable candidate for this position to recruitment@midlandenergy.co.ke. 

Please indicate your current/last and expected salary. 

The application should reach us by 12th June 2015.

Candidates with a strong sales background of the FMCG industry are highly encouraged to apply.

Only shortlisted candidates will be contacted.

121 Positions - Massive Recruitment

We are looking to fill the following positions:
 

Fraud and Compliance Officer (1 Post)

• Financial services (either have worked with telco i.e. managing money transaction fraud and compliance auditing or in bank sector - 2-3 years exp mandatory
• Must have led quality team in this role
• Any call center experience advantageous in this area
• Must have experience in looking at transactions and monitoring for fraud
• Must have process and compliance auditing experience
• Must have operations knowledge of call centers
• Must have Quality management experience in observation and knowledge of telco products and customer service

Fraud and Compliance Quality Auditors (2 Posts)

• Financial services (either have worked with telco i.e. managing money transaction fraud and compliance auditing or in bank sector (2-3 years exp mandatory)
• Any call center experience advantageous in this area
• Must have experience in looking at transactions and monitoring for fraud
• Must have process and compliance auditing experience
• Must have operations knowledge of call centers
• Must have Quality management experience in observation and knowledge of telco products and customer service

Project Manager (2 Posts)

• Must have either telco background or manufacturing (tough fast paced environment with high risk and stress management) -
• Must have minimum 3-4 years experience in role and must be above age of 30+
• Must have project management education
• Must have worked and managed large projects and worked with clients and internal stakeholders and run and managed project life cycles end to end
• Must have good IT knowledge
• Must have expect project management tools background
• If they have managed IT software development projects this is also open to consideration

Operations - Customer Service Managers (3 Posts)

• Must have either telco background or manufacturing (tough fast paced environment with high risk and stress management) -
• Must have minimum 3-4 years experience in role and must be above age of 30+
• Must have management or MBA or project management education
• Must have worked and managed large teams and worked with clients and internal stakeholders and run and managed operations teams and service functions
• Must have standard operating procedure setup and process experience and execution proven skills
• Must have had experience in handling complex service environments with multichannel contact touch points
• Call center experience extremely advantageous and required
• Must have good IT knowledge and excellent people skills having worked with staff at various age groups
• Must be flexible and dynamic and a change leader and have managed change projects in operations
• Project management experience (general)
• International experience advantageous
• Must be willing to travel from time to time
• Must be extremely attentive to detail
• Have experience to do analysis of performance and stats of staff, business and P&L
• Must be able to performance manage employees, motivate and lead teams of team leaders and supervisors and integrated operations teams

Operations - Reporting and Analysis (2 Posts)

• Must have 3-4 years extensive analysis experience
• Must have strong excel reporting skills
• Must have worked in financial services or manufacturing or telco or IT
• Must have experience in doing reporting up to senior management level and executive reports
• Must have database experience
• Must be able to write macros in excel
• Must have technology or statistics education
• Must be above age of 27
• Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and generated from our systems and converted into standard excel reports and done trend reporting over time etc.

Operations - Workforce - Resource Planning Analyst (2 Posts)

• Must have 3-4 years extensive experience
• Must have strong excel reporting skills
• Must have worked in environment where scheduling staff are planned against demand workloads
• Must have workforce planning experience in large staffing environments
• Must have experience in planning and managing real-time trend changes and optimization of schedules and demands
• Must have experience in planning more than 500 employee demand schedules and multisite operations
• Must have scheduled against demands, off days, leaves, training, demand and cost management
• Must have worked in diverse fast moving and dynamic changing environment
• Must have led teams and managed as an interface person to operations and provided direction to support business needs
• Must have been part of reporting up to management level and executives to present planning and forecasting schedules
• Must have experience in working with workforce management systems and IT systems in call center
• Must have database experience
• Must have technology or statistics education
• Must be above the age of 29
• Must have vast experience in reporting on business performance of key kpis, staff, process, and service performance metrics and
• Generated from our systems and converted into standard excel reports and done trend reporting over time etc.

Operations - Team Leader (7 Posts)

• Experience in the Financial Service Provider will be an added advantage to this job
• A quick learner who has a passion for service
• 2-3 years of Previous experience in leading teams
• Past experience in a call center is an added advantage
• Must have Excellent Coaching Skills
• Fluent in the English Language (neutral and good clear accent)
• Proficient in MS Office Suite
• Tertiary education; diploma or degree
• Must possess a Valid Certificate of Good Conduct and valid references

Operations - Quality Assurance Analyst (2 Posts)

• Previous Experience in a Financial Institution will have the first priority
• Previous Experience in a Call Center will be an added advantage
• Tertiary Education; Diploma or a Bachelor’s degree
• Fluent in the English Language (neutral and clear accent)
• Refer to career progression chart for experience.
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer.
• Good understanding of Performance Management Programme
• Previous experience in leading teams
• Comprehensive knowledge of service line Key Performance Indicators
• Attention to detail, good numerical skills and exceptional listening skills.
• Excellent Coaching Skills

Operations - Customer Service Representatives (100 Posts)

• 24 years and above
• Must be able to do all applicable shifts; College students shall not be considered
• Minimum one year experience as a customer service representative handling corporate /premium customers (Previous Experience in a Call Center will be advantageous)
• A Diploma from a recognized tertiary institution
• Fluent in the English Language (neutral and clear accent)
• Good knowledge of Kiswahili (where applicable)
• Good typing and IT literacy skills

Key competencies and attributes:

• Ability to handle complaints in a polite; empathetic and professional manner
• Remains calm when faced with difficulty or angry customers
• Initiative to update self on new and current products and/or services and promotions
• Ability to handle busy periods by managing one’s stress levels
• Maintains a positive attitude and enthusiasm when faced with routine work
• Dynamic and energized individual who will represent the Company’s vision

Only Candidates who meet the above requirements should apply to kenyaoperations@gmail.com. 

Only shortlisted candidates will be contacted

Receptionist

Job Title: Receptionist - Full Time

No Required: 1

Location: Eldoret

Job Summary / Objective: Responsible for providing front office, clerical and administrative support in order to ensure that company’s services are provided in an effective and efficient manner

Duties & Responsibilities

• Manage the reception while ensuring the reception desk and reception area is tidy at all times while receiving and directing guests to the appropriate places,
• Keeping a daily check on the mails that are sent to the office along with answering them.
• Mail management including receiving, recording and dispatching of all mail,
• To make all on the day meeting room bookings and manage meeting rooms without conflict,
• Undertaking filling, binding and copying of documents as instructed,
• Coordinating ground travel as instructed and within the company policy,
• Ensuring that the business premises are clean at all times,
• Performing clerical duties including but not limited to, inputting data on the ERP system,
• To welcome guests quickly and courteously on arrival at the reception desk and to advise the hosts as soon as guests arrive,
• To arrange taxis for internal and external clients,
• To monitor, report and follow up any faults relating to the office areas and meeting rooms that need repair or maintenance with the workshop manager,
• Provide administrative support to all departments as and when required,
• To operate Reception Switchboard / Telephone in a professional manner, taking messages and dealing with all telephone queries as necessary,
• Take messages/bookings and pass on relevant information,
• To undertake any typing assignment as and when required,
• Any other duties assigned by the Management from time to time,

Qualifications

• Certificate / Diploma in any Business related field or Front office management,
• 2 years working experience in front office,
• Team player
• Experience in ISO implementation will be an added advantage,

How to Apply

Kindly forward the CV’s on or before 10th June 2015 to vacancies.kll@gmail.com 

Kindly ensure you indicate your current and expected salary