KenCall Customer Service Representatives (Inbound International Account) Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Inbound International Account - Customer Service Representatives

 
Deadline: 29-03-13
 

Location: Nairobi, Kenya
 

Openings: 50

Description

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:

• Responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers and resolving
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Personal Attributes

• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent communication skills; written and verbal.
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Personal Requirements
 

Educational and/or Other Requirements/Qualifications

• MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
• Must have an excellent command of English
• University degree/ College Diploma in a related field
• Preferably have experience in Customer Service in a Contact Centre.

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

KenCall Training Interns Jobs in Nairobi, Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Training Intern
Location: Nairobi, Kenya
 

Openings: 2

Description

The training Intern will assist the Training Manager in managing the learning and professional development of an organization’s workforce. 

She/he equips staff with the knowledge, practical skills and motivation to carry out work-related tasks. 

They also help with ongoing, long-term improvement of employees' skills, enabling them to fulfill their potential within the organization.

The Intern will be exposed to:

• Evaluating, reviewing and developing training programs to meet clients and organization’s needs.
• Assisting in monitoring the overall effectiveness of training programs.
• Effective monitoring and reviewing of trainee’s progress.
• Ensuring all new staff members are inducted in accordance with the company’s policy.
• Planning, scheduling and training initial and ongoing training classes.
• Assesses training needs, develops training methods, writes procedure manuals and presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials.

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Personal Requirements
 

Educational and/or Other Requirements/Qualifications

• Bachelors degree Preferred in HR, Social Sciences.
• Call Centre experience is an added advantage
• Public speaking and presentation skills,
• Knowledge on Develop curriculum and design training, including methods of assessing effectiveness.
• Good command of the English language and is familiar with media production and communication techniques.
• Understand aspects of personal psychology and group dynamics.
• Exceptional customer service.

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

KenCall Contact Centre Agents Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Contact Centre Agent
 

Location: Nairobi, Kenya
 

Openings: 100

Company Profile
 

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. 

KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO.

Its business is built upon world-class technology infrastructure and operations.
 

Job Profile
 

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Attributes

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Personal Requirements
 

Educational and/or Other Requirements/Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

ICRAF Genetic Resources Unit Manager Job in Nairobi Kenya

Vacancy: Genetic Resources Unit Manager

About our organization

The World Agroforestry Centre (ICRAF) is an independent research institution which generates science-based knowledge about the diverse roles that trees play in agricultural landscapes, and to use its research to advance policies and practices, and their implementation that benefit the poor and the environment. 

ICRAF is guided by the broad development challenges pursued by the Consultative Group on International Agricultural Research (CGIAR). 

These include poverty alleviation that entails enhanced food security and health, improved productivity with lower environmental and social costs, and resilience in the face of climate change and other external shocks.

The Centre’s headquarters are located in Nairobi, Kenya, with eight regional and sub-regional offices located in China, India, Indonesia, Kenya, Malawi, Mali, Peru and Cameroon.

ICRAF conducts research in 28 other countries in Africa, Asia and Latin America.

Main purpose of the job

The main purpose of the position will be to oversee the management of ICRAF’s Agroforestry Genetic Resources.

Specific responsibilities

• Managing conservation and documentation of the Agroforestry tree collection in the seed genebanks and field genebanks to international standards.
• Coordinating and managing viability and germplasm health monitoring.
• Managing distribution of seeds from all ICRAF collections in accordance with provisions under the International Treaty on Plant Genetic Resources for Food and Agriculture (ITPGRFA) and country specific policies as relevant.
• Planning and managing genetic resources characterization activities.
• Organizing and managing activities and resources in the genebank and molecular laboratories.
• Stratification of the collection to ensure the most efficient management whilst maintaining standards of quality and safety.
• Liaising with genetic resources staff from national partner institutes in all regions where ICRAF operates to facilitate collection,conservation and use of  Agroforestry tree collection.
• Developing proposals with colleagues, fund raising and monitoring progress against donor funded projects.
• Developing and supervising research to promote the use of improved germplasm of exotic and indigenous tree species while avoiding problems associated with invasive species.
• Supervising, overseeing and facilitating development of ICRAF’s GRU databases (relevant for conservation and use) specifically for agroforestry tree seed sources, high value AF tree provenances, improved materials, i.e., clones and varieties and field genebanks.
• Contributing towards policy development with the International Treaty for Plant Genetic Resources and other relevant instruments, along with national policy frameworks.
• Supervising research fellows linked to ICRAF Genetic Resources Unit.
• Ensuring Genebank collaboration with other relevant CGIAR Research Programs (CRPs) and Science Domains.

Requirements

• PhD in Agronomy, Genetic Resources, Plant Physiology or any other related subject.
• Knowledge of statistical packages.
• At least seven years of experience in managing genetic resources collections, laboratory management or plant health for genebanks.
• The applicant should display an understanding of international policies guiding access and benefit sharing for plant genetic resources and a proven publication record including scientific articles.

Terms of offer

We offer a collegial, diverse and gender-sensitive working environment, and we strongly encourage applications from qualified women. 

This position is on regional terms and will be for an initial period of three (3) years, renewable subject to nine (9) months’ probation period, assessment of performance, continued relevance of the position and availability of resources.

How to apply
 

Go to http://worldagroforestry.org/working-for-icraf/vacancies

Applications will be considered until 7 June 2013 or until a suitable candidate is identified and selected. 

Please note that only short-listed applicants will be contacted.

To learn more about our organization, please visit our website: www.worldagroforestry.org