Sage Pastel International ERP Sales and Channel Executive Job in Nairobi, Kenya

Our client, Sage Pastel International is a leading provider of business software solutions, services and support to small, medium and large enterprises. Their Africa office has its Headquarters in South Africa.

They are looking for a highly motivated, ambitious, and self-driven candidate to fill the position of:

ERP Sales and Channel Executive

Place of work: Nairobi, Kenya.

Basic Function

The Enterprise Resource Planning (ERP) Software Sales and Channel Executive will be responsible for driving the Enterprise Software solutions and Professional services revenue by identifying, pursuing and closing new customer deals in order to reach the monthly, quarterly and annual targets. 

This includes managing, organizing and keeping track of business opportunities. Creating of sales strategies and marketing plans. Accurate reporting of business and sales activities into recognized systems, and developing deep product knowledge.

The candidate will report to the Regional Manager. The candidate must have the ability to exceed quarterly and annual sales objectives and identify, qualify, and close sales opportunities.

In addition, the candidate must be an independent worker, good communicator, excellent time manager and flexible in work schedule as one will be required to travel within the region.

Principle Accountabilities

• Developing and maintaining a sales strategy.
• Working with the marketing department in the creation of a marketing plan for every sector identified.
• Creating, managing and monitoring business opportunities and ensuring that revenue goals are exceeded.
• Accurate reporting on opportunity pipeline and sales activities into identified systems.
• Maintaining and driving a high-level of weekly sales activities.
• Using Solution Selling sales methodologies in create initial interest in the company’s products, identifying, defining and documenting critical business needs, coming up with potential solutions to critical business needs and effectively justifying return on investment
• Qualifying, controlling and closing business opportunities
• Having a thorough product knowledge of the organization
• Setting up proper expectations in sales cycles resulting in customers who can be used as references.
• Managing business opportunities and sales activities
• Leading referrals and following up on the activities of the sales channels
• Providing the sales cycle presentations to the channel partners
• Identifying new resellers or channel partners

Education, Experience & Training:

• Business or business related degree.
• Pastel Evolution Certified Installer (PECI) qualification will be preferred
• Excellent sales and marketing abilities
• Knowledge in managing business opportunities
• Strong knowledge of business and business processes and the application of software within business
• 2 – 3 years of proven and consistent success in selling enterprise software solutions and services in the mid-market.

Skills

• Clear understanding of Sales Channel Models
• Ability to Influence and manage Channel Accounts
• Experience working with resellers and channels
• Ability to exceed quarterly and annual sales objectives
• Excellent skill in closing sales opportunities
• Strong ability to create sales presentations, messages, position statements, and other sales collateral.
• Knowledge of creating and maintaining effective business, sales, and marketing plans.
• Implement and follow successful sales processes

Competencies

• A self-starter and independent thinker
• Ability to work autonomously
• Strong communication skills, both verbal and written.
• Ability to communicate and present to all levels within the organization
• Ability to build and maintain strategic relationships with senior business executives or business owners.
• Excellent time management and follow-up skills.
• Ability to work in a dynamic and fast-paced environment.

Interested candidates should forward their CVs to recruit@virtualhr.co.ke by 16th May, 2013 stating their current and expected remuneration and day time telephone contact and addresses of three referees. 

Only shortlisted candidates will be contacted.

Sage Pastel Accounting Support and Implementation Consultant - Evolution Job in Nairobi, Kenya

Our client, Sage Pastel Accounting is a leading global supplier of business management software and related products and services, principally for small to medium-sized enterprises.

Their Africa Office has its headquarters in South Africa.

They are looking for a highly motivated, ambitious, and self-driven candidate to fill the position of:

Support and Implementation Consultant-Evolution

Place of Work: Nairobi, Kenya

Basic Function:

The primary responsibility is to provide support and successful implementation of all aspects of projects related to Evolution customer base ensuring client satisfaction.

Principal Accountabilities:

• Successful delivers of Evolution projects while working on a highly pressurized environment
• Deliver excellent customer service
• Provide accurate information to the Evolution customer base and in depth technical assistance

Personal qualities

• Critical thinking and problem solving skills
• The ability to plan and organize effectively
• Be an excellent business communicator
• Have a mature approach to business and service delivery
• Be adaptable and have a high stress tolerance
• Have good customer care skills
• Ability to focus on achieving results and stay focussed despite changing conditions

Qualifications, Experience and knowledge:

• Solid understanding of MS SQL
• Should be knowledgeable on all the company’s products
• Good telephone and email etiquette is a must
• Working knowledge of windows
• Basic knowledge of MS Office
• A minimum of one (1) year in a support role
• Working knowledge of computer hardware as well as networking and data bases
• Effective troubleshooting skills
• Working knowledge of the basic accounting principles

Interested candidates should forward their CVs to recruit@virtualhr.co.ke by 16th May, 2013 stating their current and expected remuneration, day time telephone contact and addresses of three referees. 

Only shortlisted candidates will be contacted.

IT Graduates Internships Jobs in Kenya

Pioneers training institute umoja1 branch is looking for students pursuing diploma in IT or degree  looking for attachment or Internships for period of 3 to 6 months.

To apply send applications to info@pioneersinstitute.ac.ke

Service Delivery Manager (Call Center) Job in Kenya

Our client is urgently looking for a Service Delivery Manager to manage their Contact Center operations. 

The Service Delivery Manager will be key in managing and making sure that all the client deliverables are not only met but reasonably exceeded. 

The SDM will be responsible for creating sound business processes to support and guide the account as well as provide support, leadership, motivation and guidance to the contact centre team leaders and the overall team.

Primary duties & responsibilities:

• Motivate and inspire the team to meet the set KPIs
• Assist in developing policy/procedure documents
• Manage the daily relationship with the client
• Manage service delivery to the client, promoting continuous improvements of processes, productivity, service quality and customer satisfaction
• Identify and communicate areas for continued process improvements
• Ensure that account staffs are well equipped and optimized to meet the Service Level Agreements and to achieve all KPIs.
• Coordinate with other support departments to ensure service delivery across all performance touchpoints.
• Provide regular and accurate reporting internally and to the client
• Liaise with the Quality Manager to ensure quality of service and customer experience.
• Manage contact center performance statistics and take appropriate action.
• Assist with monthly forecasting and planning thereof
• Provide detailed reporting as required
• Conduct regular performance presentations with relevant stakeholders.

Experience/qualifications:

• Excellent organizational skills
• Extensive operational experience in managing a group of 50 people and above
• 2-3 years senior management experience in the private sector (Contact Center management experience a plus)
• Ability to motivate staff and drive performance.
• Strong analytical skills
• Experience in reporting at an executive level
• Sound leadership skills
• Experience in implementing change
• Sound processes experience
• High attention to detail
• Ability to work and thrive in a multi-tasked, fast paced environment
• Professional work ethic
• Project Management skills
• High proficiency in MS Office tools (Word, Excel, PowerPoint)
• Team player
• Highly flexible, willing to work extensive and odd hours to get the job done.

To apply for this position, send your application letter and CV to personnelsourcing@consultant.com quoting the position in the subject line. 

Kindly also mention your current/ last salary and benefits.

Open until filled. 

Interviews will begin Monday 13th May 2013