Job Title: Operations Manager
Application Deadline 26-04-2013
Job Profile
The Head of Operations
will be expected to lead, inspire and develop the operations management
team and staff, maintaining at all times that ethos of partnership and
shared decision making which is so fundamental to the department’s
success.
It will be the Head of
Operations’ role to implement company policies and to provide leadership
to the staff, ensuring that they share and reflect the company’s
mission, values and aspirations.
Reporting
The Head of Operations will report to the Group Chief Executive Officer.
Key Areas of Responsibilities
A description of the key responsibilities incumbent in this key post is provided below;
1. Leadership
The Head of Operations will:
- Provide effective leadership to the Department in fulfilling its mission as determined by the Board.
- Ensure that the Board
is fully engaged in all strategic decisions which affect the Department
and implement the decisions of the Board.
- As the Accounting
Officer for the Department, ensure that the Board is advised if its
actions or policies are compatible with the financial plans, with the
Department’s financial regulations and procedures.
- Organize, direct and
manage the Department and lead the staff, providing inspiring and
motivating leadership to the operations team.
2. Policies
The Head of Operations will:
- Lead and contribute
to the development, implementation and monitoring of Department plans,
procedures and policies in line with the department’s strategic plan.
- Ensure the effective review of policies and procedures which involve the Board, staff, and other Department stakeholders.
3. Staff
The Head of Operations will:
- Provide direction and management of the department and leadership of the staff.
- Provide management
and leadership of staff which will ensure that the Department discharges
all of its responsibilities and that good labour relations are
maintained and developed.
- Promote discipline and good conduct and encourage commitment of staff, leading by example.
- Contribute to the
training & development of staff to ensure the effective
implementation of policies and systems agreed by the senior management
team.
4. Finance Management
The Head of Operations will:
- Prepare annual
estimates of expenditure for consideration and approval by the Board and
manage the budget and resources within the estimates approved by the
Board.
- Demonstrate prudent and effective budgetary management.
- Ensure that there is proper and effective operation of financial, planning and management controls.
- Ensure the use of information systems which provide robust data to support the management of the whole Department.
5. Management and Quality
The Head of Operations will:
- Co-operate with
colleagues in the senior management team to ensure that the Department
offers the highest quality service to its clients and foster a culture
of excellence and innovation.
- Directly line-manage and monitor the work of the operations’ management team.
- Develop an ethos of teamwork throughout the Department.
- Ensure the
dissemination of information about, and examples of, best practice in
the industry as well as information on relevant national and local
policy developments.
- Ensure that
appropriate targets are set and agreed throughout the Department, that
performance against them is monitored and that the Department meets or
exceeds them.
- Ensure that the Department at all levels is committed to the development and personal growth of all the employees.
6. Partnerships and Communication
The head of operations will:
- Initiate development opportunities for the Department, including business and community partnerships.
- Contribute to the
development and maintenance of effective communication within and beyond
the Department and act as an ambassador for the Department and an
advocate of its interests.
- Contribute to the
development and maintenance of effective communication within and beyond
the Department and act as an ambassador for the Department and an
advocate of its interests.
7. Flexibility
The Head of Operations will adopt flexible working methods to meet changing needs of the organization and industry.
8. Professional Standards
The Head of Operations will;
- Develop and maintain quality standards appropriate and consistent with the company’s quality policy.
- Develop and maintain professional standards and expertise by undertaking relevant professional development.
- To ensure that the
Department's internal quality assessment and assurance mechanisms are
working effectively to bring about continuous quality improvement by
monitoring that agreed internal systems are effective and
comprehensively applied, that externally identified standards and
benchmarks are being met and improved upon and that information systems
provide useful management information with which to measure performance
and progress over time.
9. Other Duties
To
undertake such other duties as the Board may, from time to time,
determine in consultation with the post holder to ensure the continued
existence, viability and progress of the Department.
Professional & Academic Qualification
- A Degree in Business administration/management or a related field from a recognized institution
- A master’s degree
from a recognized field / institution and a diploma in hotel management
or housekeeping and laundry will be an added advantage.
Experience
- Minimum 5 years relevant experience in a recognized institution in a senior management position.
- Track record of achievements in previous engagements
Special Skills
- Integrity
- Excellent interpersonal & communication skills
- Excellent communication skills
- Excellent knowledge of the rules governing higher education
- Good leadership skills
- Good business acumen
Application Process
Interested candidates are
invited to strictly email their cover letter and CV, clearly detailing
their current remuneration and expectations to
recruit@odumont.com before end of day 26 April 2013.
Only short listed candidates will be contacted
