Here’s your opportunity to kick-off an exciting career
We are looking for suitably qualified candidates to fill the open positions within Passive Infrastructure based in Nairobi, Kenya.
Network Operations Centre (NOC)
1. Manager Operations - Network Operations Centre (NOC)
Reporting to: Head - Network Operations Centre
Job purpose
- Responsible for capturing and flashing of incidence reports and disaster management.
- Responsible for reviewing the No of communicating Sites, Failure and Closure.
- Drive performance monitoring of NOC operators.
- Responsible for reduction of MTTR Customer wise/ Country wise.
- In charge of proactive monitoring of severe alarms.
Qualifications
- Minimum of Bachelors degree (Electronics & Communication).
- 6— 8 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
2. Assistant Manager Operations - Network Operating Centre (NOC)
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
- In charge of reporting, recording outages and resolution at central helpdesk NOC in 24 x 7 environments.
- In charge of shift management.
- Responsible for performance monitoring of NOC operators.
- Responsible for No of Sites Reporting to NOC for all alarms.
- In charge of No of TT closure along with RCA.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 4- 6 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
3. Assistant Manager IT Development - Network Operation Centre
Reporting to: Head - Network Operations Centre
Job purpose
- Responsible for Training to Operation Countries for various applications like TSRM, Netcool, SM portal, alarm history.
- In charge of development of report using high end database procedures.
- Responsible for Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
- Responsible for Operation Support Reports & Service Credit Reports Creation.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 4—6 years in Telecom industry with at least last 1 year experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Java, Web Designing, Oracle, JEEE, Windows server.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence, and roles to the NOC.
4. Assistant Manager MIS - Network Operations Centre
Reporting to: Head - Network Operations Centre
Job purpose
- Manage uptime report to all stake holders including other Operators on daily basis on all reporting Operation Countries.
- In charge of circulation of Operation Support Report, Energy Reports plus Energy Bill on daily basis to all Operation Countries.
- Responsible for handling any discrepancies or queries from Customer (Circes) in Reports.
- Coordinating with Operation Country Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
- Manage reports which help to increase uptime and decrease service level penalty.
- Responsible for performance monitoring of NOC Engineers.
Qualifications
- Minimum Bachelor degree (Electrical & Communications).
- 4 - 6 years working experience in a large telecoms operator with at least 2 years experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Excel, a must.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
5. Engineer MIS - Network Operating Centre
Reporting to: Assistant Manager MIS - Network Operations Centre
Job purpose
- Responsible for circulation of uptime report to all stake holders including other Operators on daily basis on all reporting Operations Countries.
- Responsible for circulation of Energy Reports plus Energy Bill on daily basis to all Opcos.
- Coordinating with Operations Countries Operations Manager to resolve the outage related issue in reports for signoff and service penalty purpose.
- Drive Quality Check of Reports to maintain high level of Accuracy.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 2 -4 years working experience in a Network function with at least last 1 year experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Excel, a must.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
6. Manager Projects - Network Operating Centre (NOC)
Reporting to: Head - Network Operating Centre (NOC)
Job purpose
- Ensure new RFIs shared or single sites are integrated with NOC either by NMS or IPMS by issuing token from NOC by Project Operator.
- Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
- Responsible for sharing daily dashboard with all the Operations Countries team on daily basis.
- Issuing New Sims to all Operations Countries after verifying the site list. Responsible for creation of P0 by SCM and delivery of Sims by Airtel.
- Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
- Responsible for continuous enhancement in the NOC process and procedures to the NOC project associates and Operations Country team.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 5 to 8 years working experience in Network Function with at least last 2 years experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates,
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
7. Engineer Projects - Network Operating Centre (NOC)
Reporting to: Manager Projects - Network Operating Centre (NOC)
Job purpose
- Drive Site ID updation for all Operation Countries.
- Supporting Vendor in correcting the sites where ticket is logged by the O&M team in Call Centre of Vendor.
- Systematic tracking of owner issues and sharing with Estate Manager in HO for timely resolution.
- Tracking sites where EB is disconnected and reconnected, with the reasons for the disconnection and the time taken for reconnection.
- Tracking Rental DG which is hired in Opco in case main DG has gone faulty.
- Responsible for sharing daily dashboard with all the Operation Countries team on daily basis.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 2 - 4 years working experience in a Network Function with at least last lyear experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French will be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
8. Engineer IT Development - Network Operating Centre
Reporting to: Assistant Manager IT Development - Network Operating Centre
Job purpose
- Provide Training to Operation Countries for Various applications like TSRM, Netcool, SM portal, alarm history.
- Development of report using high end database procedures.
- Ensure implementation of new reports for futures perspectives.
- Systematic Tower Site Employee Updation—Correct Mapping of Field Repair Technicians, CI and ZOM in TSRM.
- Manage Operation Support Reports & Service Credit Reports Creation.
- Manage analysis purpose reports.
Qualifications
- Minimum Bachelor degree in Computer Science.
- 2 to 4 years working experience in Network Function with at least 1 year experience in handling passive telecom Infrastructure.
- Excellent Knowledge of Java, Web Designing, Oracle, iEEE, Windows server.
- Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SlA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures as per requirement.
9. Engineer Operations - Network Operations Centre
Reporting to: Assistant Manager Operations - Network Operations Centre
Job purpose
- Capture and flash incidence reports and disaster management for taking timely steps to minimize impact.
- Proactively monitor severe alarms.
- Review No of communicating Sites, Failure and Closure.
- Manage Country wise/ Customer wise No of customer reporting NOC.
Qualifications
- Minimum Bachelor degree (Electronics & Communications).
- 2 to 4 years working experience in Network Function with at least last 1 year experience in handling passive telecom Infrastructure.
- Knowledge of English (Written and Spoken), a must. French wilt be additional advantage.
- Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.
- Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.
- Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.
- Impart service delivery excellence, adoption and implement process and procedures, as per requirement.
Application Process:
Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq@airtel.com by 5th February 2012.
Applications should be addressed to Talent Acquisition Manager - Airtel Africa.
Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.
Only shortlisted candidates will be contacted