GBC - Intern Customer Care Executive Job in Kenya

Position: Intern Customer Care Executive

We Hire Character and Train Skills

Reports to: Communications and Corporate Affairs Manager

GBC offers flexible ICT web solutions in web design, web based Monitoring and Evaluation (M & E) systems and reporting tools, mobile web applications, domain registration, web hosting, social media and internet marketing and other web design services with professional project delivery and expert advice.

We assist clients improve organizational and individual performance by leveraging well-managed ICT infrastructure, backed up by expert support and advice.

We aim at being the ICT web solutions provider of choice in Eastern Africa based on our client approach.

Education & Skills:

• A Bachelor’s degree/ diploma in communication, public relations, front office or equivalent training in Hospitality.
• Knowledge and experience in IT industry operations.
• A confident and determined demeanor.
• A minimum of 6 months work experience
• Vibrant personality with high integrity standards
• Excellent communication skills.
• Courtesy, tact and ability to work effectively in a team environment
• Excellent inter-personal skills; reliable, enthusiastic and upbeat personality Good typing speed.
• Able to promote and initiate work processes and complete given assignments with minimum supervision and to possess a high sense of confidentiality and initiative.
• Any qualification in IT is an added advantage

Roles and Responsibilities:

• Respond to incoming emails, letters, phone calls and live chat.
• Receive visitors and accord them necessary support.
• Going through the dailies to identify potential partners or suppliers.
• Taking minutes for internal meetings and data entry where necessary.
• Offering support to clients in using our online portals.
• Scheduling meetings as required.
• Resolve client concerns and complaints within the stipulated company hours.
• Modify and improve filling systems, or implement new filing systems.
• Maintaining proper filing records for all Administration Department.
• To work in co-operation with other staff members to ensure that the aims of the company are achieved.
• Any other duties assigned.

Kindly submit your cover letter and CV to careers@gbc.co.ke addressed to the Operations Director by 22nd January, 2012.

GBC is an equal opportunity employer

www.gbc.co.ke and www.gbckenya.net

Intel Corporation Retail Marketing Manager Job - Nairobi, Kenya

Intel Corporation,

Kenya, Nairobi

Retail Marketing Manager - 615604

Description

In this position, you will be responsible for accelerating the introduction and sale of Intel technology into the retail market place by establishing relationships with the executives of influential corporate retailers.

Your responsibilities will include but not be limited to:

• Developing and implementing Large Format Retail marketing strategies to optimize distribution channels or in country routes to market
• Defining and implements Retail go to market programs for direct and indirect partnering marketing programs
• Developing implementation strategy and marketing materials in conjunction with field personnel to the identified sales channels
• Managing relationships with fellow travelers to maximize return on Retail marketing objectives
• Delivering sales support collateral, training, sales tools for field sales employees and in country single point of contract
• Tracking and analyzing program data and/or indicators to improve program impact
• Leading, directing and managing external consultants, agencies and other third party vendors for Large Format Retail

Qualifications

You should be a graduate and preferably followed by a Post Graduate Degree or Diploma in Business Management or an M.B.A. as applicable.

Additional qualifications include:

• You need to have graduated no more than 18months ago
• Exposure to modern retail trends and experience of leveraging modern retail for driving business growth of premium branded products
• Experience of IT industry would be an added advantage

Please apply for this position at www.intel.com/jobs or send your CV to intel.recruitment.services@intel.com

Ipsos Synovate Senior Research Executive Job in Tanzania

Are you Curious?

An exciting business seeks an exciting individual...

Are You the One?

Ipsos Synovate is a prime source of holistic market information services that enhance planning and decision making in the Private, NGO and Public Sectors across sub-Saharan Africa.

We are an integrated media research & media monitoring, social and market research company providing evidence and insights which inform and advise on a wide range of business and social issues.

Senior Research Executive (QUANT) – Tanzania

The Role:

1. Responsible for both accounts and individual projects within a quantitative remit, for growing business within the specialism from both existing and new clients, managing and leading the research team in terms of development, efficiency, staff continuity, capacity and research. This function takes on both a management role as well as a technical role.
2. Ensure profitability of all projects at proposal and work stage.
3. Enable Ipsos Synovate Tanzania to maintain the cutting edge in terms of personnel, research methodologies, knowledge and insights. This involves an influence on the strategic direction and operating plan of the business through reporting on emerging opportunities and threats, and providing a consistent and integrated view of customers through the interpretation of market and customer data.
4. Developing & strengthening relationships with current and potential clients.
5. Ensuring the team’s focus is in alignment with Ipsos Synovate Global & Ipsos Sub Saharan Africa strategic focus.
6. Support sales through input into research design for key clients as well as insights into results obtained from research conducted for key clients.
7. People management in the research team in terms of recruiting, training, retention and promotion, allocating and monitoring work.

The Person:

To be successful in this role you will have:

• Preferably hold Tanzanian Citizenship
• Bachelors degree with second class honours
• At least 3 - 5 years experience in market research at executive level, specialism in quantitative research
• Good command of written & spoken English, strong communication and influencing skills
• Proven ability to effectively communicate insights to all levels of the business in a practical, user friendly and meaningful way
• Ability to turn data into actionable intelligence / insights
• Strong research relationships and networks
• Exceptional Client Relationship Management skills
• Sound knowledge of interpreting & analyzing information
• Proficiency in Excel, PowerPoint and Word and SPSS and other survey analysis systems like Quantum
• Able to work within a multi-cultural environment
• Ability to work and deliver under pressure
• Good report writing skills
• Strong management and supervisory skills
• Interpersonal and good organizational skills
• Time, costing and project management skills
• Self driven, results oriented, shows exceptional initiative and is focused on quality and profit

If you are this person, then you are right for us and we are right for you!

This is a challenging opportunity for a dedicated and highly motivated professional, with a strong commitment to Ipsos Synovate’s values.

If you believe you are the candidate we are looking for, please submit your application and CV detailing your experience for the post and include daytime telephone contacts to; careers-ke@synovate.com

Deadline for application is 31st January 2012

For more information on Ipsos Synovate Sub Saharan Africa visit: www.synovate.co.ke or www.ipsos.com 

GBC Sales Executive Job

We Hire Character and Train Skills

Title: Sales Executive

Department: Sales and Customer Care

Reports to: Head CRM and Sales

Job Objective:

Responsible for the development and performance of all sales activities in assigned market.

Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives.

Responsibilities:

• Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
• Present and sell company products and services to current and potential clients.
• Prepares action plans for effective search of sales leads and prospects.
• Initiates and coordinates development of action plans to penetrate new markets.
• Assists in the development and implementation of marketing plans as needed.
• Provides timely feedback to senior management regarding performance i.e. prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
• Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Maintains accurate records of all pricings, sales, and activity reports
• Creates and conducts proposal presentations and RFP responses.
• Assists Operations Director and Head of Sales & CRM in preparation of proposals and presentations and sales contracts
• Controls expenses to meet budget guidelines.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current clients and potential clients relationships.
• Manage account services through quality checks and other follow-up.
• Identify and resolve client concerns.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Develop and implement special sales activities to increase sales.
• Participate in marketing events such as seminars, trade shows, and telemarketing events.
• Follow-up for collection of payment.
• Provide on-the-job training to new sales employees.
• Other duties as assigned.

Relationships and Roles:

• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Demonstrates ability to interact and cooperate with all company employees.

Job Specifications:

• At least 1 years of experience in sales management.
• Experience in sales with an ICT company. Experience in sales of websites and domains will be an added advantage
• Strong understanding of customer and market dynamics and requirements.
• Willingness to work in a team of professionals.
• Proven leadership and ability to drive sales.
• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
• Visiting potential customers for new business.
• Making accurate, rapid cost calculations, and providing customers with quotations.
• Negotiating the terms of an agreement and closing sales.
• Gathering market and customer information and providing feedback on future buying trends.
• Representing GBC at trade exhibitions, events and demonstrations.
• Negotiating variations in price, delivery and specifications with your manager.
• Advising on forthcoming product developments and discussing special promotions.
• You may also be involved with identifying new markets and business opportunities.
• Reviewing your own sales performance, aiming to meet or exceed targets.

Skills and Interests

To be successful in this position you'll need to have:

• The ability and desire to sell.
• a professional appearance and a positive company image
• Excellent communication skills.
• Strong commercial awareness.
• A confident and determined approach.
• Resilience and the ability to cope with rejection.
• A high degree of self-motivation and drive.
• The ability to work both independently and as part of a team.
• The capacity to flourish in a competitive environment.

Application Letter and CV to be sent to careers@gbc.co.ke addressed to the Operations Director.

Applications to close on 20th January, 2012.

GBC is an equal opportunity employer.

www.gbc.co.ke and www.gbckenya.net