Airtel

Exciting Career Opportunities with Airtel Africa Head Office

About Airtel

Affordability, innovation and community engagement are the three pillars of success for Airtel International which owns and operations mobile communications networks across 16 markets in Africa.

Airtel International is part of Bharti Airtel which has more than 200 million customers globally and, since it acquired Zains African businesses in June 2011, has become the fifth largest telecoms company in the world.

In Africa, Airtel has over 42 million customers and aims to attract more than 100 million customers across the continent by 2013. We will achieve this through fulfilling our vision of making telephony available and affordable for everyone across Africa, even in the most remote areas which are at present disconnect from the world.

We are looking for suitably qualified candidates to fill the open positions in the following areas:

Supply Chain

Position: Head of Real Estate and Facilities

Ref: SCM/H Q/OO1

Reporting to: Chief Supply Chain Management Officer for Africa.

Education Requirements:

• Civil/Mechanical Engineering, Civil Design.
• An MBA and a Project Management qualification will be an added advantage.

Job Purpose:

• To lead all projects related to land acquisition building acquisition, refurbishment and all real estate OPEX optimization programs across Africa. 
• Primarily responsible for ensuring optimal space allocations and occupation to ensure best in class ergonomics in Africa.

Experience Requirements:
A minimum of 15 years experience in Civil Design, Project Management, Facilities Management and/or Contract Management with at least 3 years in a leadership role from reputable multinational organizations within any of the following industries: Hospitality, FMCG, Telecommunications and Architectural.

Network

Position: Manager, Partner & Process Governance

Ref: NWK/GOV/HQ/001

Reporting to: Head of Operations Optimization and OPEX

Education Requirements:

• Minimum of a Bachelor’s degree in Electrical/Electronic Engineering.
• MBA will be an added advantage.

Job Purpose:

• To lead the Partner & process governance function in order to ensure smooth migration & seamless operations post Managed services introduction. 
• Successful candidate will work with partners to draft the best in class Preventive, Reactive & Escalation processes for enabling Operational silence as well as recommend the scope of work for managed services partners for effective use of resources & to avoid grey areas. 
• He/she will also assume day to day responsibility for ensuring seamless network operations across our operations in Africa and handle Partner governance & contract management.

Experience Requirements:

• 10 years experience in the running and management of service partners within a telecommunications environment.

Application process

Interested applications should send their detailed CVs and application (quoting the job reference) to Hr.Hq@airtel.com by 16 September2011.

Applications should be addressed to the Head Office Recruitment Manager

Only shortlisted candidates will be contacted.

Provost (Academic and Spiritual Affairs) - Kabarak University

Kabarak University is a Christian institution offering higher education from the Biblical perspective with the main campuses in Kabarak and others in Nakuru and Nairobi.

Its vision is to become a world class center of academic excellence as a Christian institution.

The University has a vacancy for the position of Provost and is inviting eligible candidates to apply.

Provost (Academic and Spiritual Affairs)

Person Profile

• Must have a PhD or equivalent degree.
• Must be a Professor, Associate Professor or Senior Lecturer with at least 10 years experience in a senior academic or spiritual management position.
• Must be a born again ordained minister of Christian of Evangelical faith, whose doctrines are in agreement with those of the University, with a track record of spiritual leadership.
• Has an outstanding internationally recognized record of scholarship and academic leadership as evidenced by extensive publications of articles and/or books in refereed journals.
• Has capacity and passion to promote learning and research in a competitive environment and to attract research funding.
• Has the ability to spearhead the integration of Biblical faith and learning and is committed to academic excellence.
• Must be of high ethical and moral standards, integrity and professionalism.

Job Profile
The position is at the Deputy Vice Chancellor level reporting to the Vice Chancellor with the holder being responsible to:

• Provide Spiritual leadership and spearhead the integration of faith and learning.
• Coordinate all academic, Chaplaincy and other spiritual programmes.
• Provide leadership in the management of academic affairs to high academic standards.
• Promote learning, outreach, Research and Innovation and seek research funding.
• Oversee the development, review and implementation of academic programmes and regulations.
• Undertake any other duties as may be delegated by the Vice Chancellor.

Remuneration and Terms of Employment

The position is a five year term renewable on mutual agreement and carries a competitive remuneration package that includes a basic salary, housing allowance, medical cover as per the University medical scheme, leave allowance, official transport and gratuity at the end of the contract.

Application Procedure 

Applicants should forward their applications including, a soft copy and a detailed Curriculum Vitae. Should indicate their primary research interests, publications and scholarly activities. The applicants should indicate their current earning and salary expectations.

They should attach supporting certified copies of certificates and testimonials. Applicants should provide day time telephone number and names and addresses of three referees who are knowledgeable about applicants’ competence, area of specialization, character and faith.

The applicants should also request their referees to write immediately and directly to the undersigned.

Applications should be addressed to the undersigned to be received not later than Friday 16th September 2011.

The Vice-Chancellor
Kabarak University
Private Bag - 20157, Kabarak - Kenya
Tel: 051-343234/5, 051-343509, 0726515369
Email; vicechancellor@kabarak.ac.ke

Kabarak University Moral Code
As members of Kabarak University family, we purpose at all times and in all places, to set apart in one’s heart, Jesus as Lord. (1 Peter 3:15)

Training Advisor

Jhpiego, an affiliate of Johns Hopkins University, is an international NGO supporting a wide range of programs to improve the health of women and their families.

Jhpiego-Kenya works in close collaboration with both the Ministry of Medical Services and the Ministry of Public Health and Sanitation in the areas of HIV, Malaria, TB, Maternal, Newborn and Child Health, Reproductive Health and Family Planning.

We are currently recruiting a Training Advisor with excellent technical and training skills who is a team player, dedicated, highly motivated and willing to work in a high pressure office requiring multi-tasking.

Training Advisor

Reporting to Jhpiego’s Senior Technical Advisor for Training, the Training Advisor will provide technical training support to all Jhpiego training activities and capacity building in support of the MOH’s priorities.

Responsibilities:

• Serve as trainer or co-trainer in Jhpiego - sponsored courses in FP/RH, HIV, MNCH, malaria and in training
• Provide mentorship and supportive supervision of MOH and Jhpiego trainers with a focus on quality assurance in training and service provision
• Assist Jhpiego program staff to design, develop, implement and evaluate training programs
• Working with colleagues, adapt new training approaches that focus on reducing service provider’s time out of their stations
• Supervise Jhpiego training and supervision activities and ensure Jhpiego training approaches are incorporated
• Represent Jhpiego in technical meetings in FP/RH, HIV, TB, MNCH, malaria and training
• Participate in all internal and external technical working group meetings as appropriate
• Prepare budgets, work plans, reports and other technical papers
• Assist to identify training consultants, drafting TORs and making logistical arrangements
• Assist in program and training monitoring and evaluation

Requirement:

• A Clinical Officer or Registered Nurse
• At least 5 years progressively responsible experience in training and supervision of RH/FP, HIV, malaria and pre-service programs. Experience with integration of technical areas is an added advantage.
• Familiarity and or experience with Jhpiego training approaches
• Must be an excellent classroom and clinical trainer experience in clinical training
• Ability to communicate effectively, instilling trust and confidence
• Computer literacy, particularly in the use of MS office
• Able and willing to travel up to 75% of the time.

Interested applicants should send a CV with three referees and detailed cover letter to the following email address by 15th September 2011: HR-Kenya@jhpiego.net indicating how your education and experience qualifies you for the position.

A competitive remuneration will be offered according to qualifications and experience.

Only those selected for interview will be contacted

Jhpiego is an equal opportunity employer

Customer Service Manager

Consolidated Bank seeks recruit competent and highly motivated individuals for the following position:

Customer Service Manager

Reporting to the Head of Marketing & Customer Service, the successful candidate will be responsible for effectively managing the customer service function and supporting the corporate objective of achieving high levels of customer value and retention.

Core Duties & Responsibilities

• Ensure best in class customer experience and support, as well as provide product and services expertise to maximize customer value.
• Be the bridge that drives communication between business development and operations towards the common goal of high levels of service to the customer.
• Establish, prioritize and manage the efficient flow of information necessary to ensure on time delivery of customer inquiries and maintain a high degree of collaboration and teamwork
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Work closely with other departments to understand business requirements and collaborate on solutions that will result in continuous process improvements to simplify and streamline customer service functions
• Ensure that customer requests are investigated, followed-up, and that they receive the correct response within the prescribed service level.
• Manage and guide the operations of the customer service and call centre teams in order to efficiently respond to queries and complaints within satisfaction and delivery targets

Minimum Qualifications and Experience

• Bachelor’s degree in relevant field. Professional customer service, marketing and/or sales qualification such as CIM, MSK
• Five years experience in sales, customer service or marketing role in the banking industry or other service oriented organisation.
• Must be organised, analytical and take the concept of client confidentiality very seriously
• Must have strong attention to detail and ability to make sound business decisions in a timely fashion
• Excellent verbal and written communication skills with the ability to communicate at all levels internally and externally

Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the undersigned by Friday, 16th September 2011.

Only short listed candidates will be contacted.

The Head of Human Resources
Consolidated Bank of Kenya Ltd
P.O. Box 51133 - 00200
Nairobi