Customer Care Officer, Accounts Assistant, and Registry Assistant

We are a fast growing national Cooperative with over 22,000 members and the head office in Westlands, Nairobi and a branch network. 

We intend to fill the position(s) below on a 2 year renewable contract.
 

1. Customer Care Officer
 

Key Requirements

• At least a Diploma in customer care/ marketing / Public relations / Communication. (Bachelor’s Degree in Marketing / PR / Communication is an added advantage.)
• Minimum 2 years working experience in service industry.
• Good knowledge of customer care and delivery of good services.
• Knowledge of accounting, credit and lending principles and basic computer knowledge.
• Perfect listening, telephone management and communication skills.

Main Role: Following up on queries directed to relevant officers to ensure that Sacco operating procedures are adhered to, Switch board / telephone management / Managing and resolving member complaints / Front Office related duties among other roles
 

2. Accounts Assistant (Debt Management)
 

Key Requirements

• Minimum KCSE C+
• CPA Part II , Certified Credit Professional (CCP Part 2) or ACCA Level II.
• A Diploma in Banking, Co-operative Management from a reputable institution. (Degree in Finance have an added advantage)
• Knowledge of computerized accounting systems.
• Those with knowledge ¡n debt management have an added advantage.
• Certificate of good conduct
• At least 2 years’ experience in same level in a financial institution.

Main Role: Preparing periodical management reports on delinquent loans and accounts, Notification of individual and unit(employer) defaulters, Recovery of defaulted loans after notice period lapses, Listing of defaulters with CRB (Credit Reference Bureau) among other roles
 

3. Registry Assistant

• Diploma in Records Management / Information Management
• At least 2 years’ experience in data / records management
• Ability to work under pressure, minimum supervision and strict deadline
• Thorough financial knowledge

Main Role: Preparing Member’s files for Loans Approval Committee, Retrieving files on request, records management, Check on the in-coming and outgoing mail and preparing monthly reports, filing among other record’s management related roles

How to Apply

Interested applicants MUST attach a duly filled job application form from our website current CV giving their day time telephone contact and a cover letter indicating current and expected salary and explaining the suitability for the position on or before 19th Oct 2017 to hr@wauminisacco.com. 

Please refer to www.wauminisacco.com, careers portal for detailed Job Description.

NB: Please include the POSITION TITLE you are applying for in the subject line of your application. 

Only the shortlisted candidates shall be contacted.

Senior Technical Advisor

Tracking Code: 8459
 

Job Location: Kisumu, Kenya
 

Company Location: Kenya, Kisumu
 

Position Type: Full-Time / Regular 

PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children. 

We accelerate innovation across five platforms - vaccines, drugs, diagnostics, devices, and system and service innovations - that harness our entrepreneurial insight, scientific and public health expertise, and passion for health equity.

 By mobilizing partners around the world, we take innovation to scale, working alongside countries primarily in Africa and Asia to tackle their greatest health needs. Together, we deliver measurable results that disrupt the cycle of poor health.

HIV Service Delivery Support Activity (HSDSA) Cluster 1 is a USAID funded project covering Homa Bay, Kisumu, Migori, Kisii and Nyamira counties. 

The purpose of this project is to provide key clinical support to the Government of Kenya national HIV response with the overall goal of increasing access and coverage for HIV prevention, care and treatment services towards achieving the “90-90-90” targets.

We seek to recruit a Senior Technical Advisor, HIV Prevention Services who will serve as the lead and technical expert in HIV Prevention services for the HSDSA project, provide technical support and supervision to ensure that the HIV Prevention services scope of work including HTS, VMMC, community linkages and services to priority populations for the HSDSA project area assigned is carried out to the fullest extent possible and to the highest possible degree of quality. 

The incumbent will provide technical support and supervision in collaboration with HSDSA project management teams to ensure the successful planning and implementation of HIV prevention services activities, including work planning, budgeting, support supervision, technical support and reporting in assigned areas. 

S/he will provide technical expertise, coordination and supervision of all HIV Prevention activities within the assigned project area in compliance with national and donor guidelines and policies.

Key Responsibilities:

• Provide overall administrative and technical leadership of the core team of HIV Prevention Technical Advisors (HTS, VMMC, Community Linkages and Services to Priority Populations) and Program Officers to ensure effective collaboration, teamwork and collegiality.
• Provide overall technical leadership and mentorship in the implementation of the HIV Prevention services component of the project.
• Coordinate the development, implementation and monitoring of costed project work-plans
• Supervise and coordinate the HSDSA project team in the assigned project area in close collaboration with project M&E team and working with the county and sub-county HMTs.
• Oversee the integration of the project’s HIV Prevention technical approaches for the achievement of successful project implementation using evidence informed, innovative and best practices
• Provide leadership in creating and strengthening linkages and referral networks between facility and community activities ensuring there is seamless implementation of activities leading to improved health outcomes across the project areas.
• Take lead in the preparation of monthly, quarterly and other reports as may be required and submit these to the Deputy Chief of Party HSDSA in a timely manner
• Provide leadership in weekly, monthly, quarterly, semi-annual and annual project performance reviews, assessing progress in an objective manner
• Provide leadership to the HIV Prevention service delivery team on Quality Improvement/Quality Assurance interventions.
• Participate in the donor progress report writing, continuation application and quarterly review report writing and presentation
• Take lead in site preparation for supportive supervision and SIMS assessments and ensure recommendations are implemented at facility level by project team 
• Overall coordination with CHMTs on implementation of HIV Prevention service delivery work plans.
• Represent the HSDSA project in technical forums at sub-county, county and national level
• Participate in any other duties as assigned

Required Experience

• Medical Doctor (or equivalent qualification) with a minimum of 7 years’ experience providing leadership in implementation of health service delivery project with specific experience in HIV Prevention services.
• MPH or other master’s degree in a relevant field will be an added advantage.
• Hands on clinical experience in HIV Prevention service delivery and technical coordination.
• Proven experience leading multi-sectoral project teams in implementing PEPFAR projects.
• Proven experience and familiarity with MOH/GOK health systems.
• Excellent interpersonal and supervisory skills, capable of directing and managing change, effective delegation, inspiring teamwork and motivating staff and partners to achieve results.
• Computer literacy.
• Research experience, proposal and abstract writing will be a distinctive advantage.
• Ability to work in a complex project implementation environment with multiple tasks, short deadlines and intense pressure to perform.
• Ability to lead a multi-sectoral team and support collaboration with multiple stakeholders
• Ability and willingness to learn.
• Excellent facilitation, mentorship, team building and coordination skills.
• Experience in public speaking and professional presentations.
• Field oriented and comfortable with a team approach to programming.

Must currently have legal authorization to work in Kenya.

PATH is dedicated to diversity and is an equal opportunity employer.

How to Apply

CLICK HERE to apply online

Admin Officer

Job Title: Admin Officer
 

Location: Nairobi
 

Net Salary: 40k

Our client is a Kenyan manufacturer of motor bikes. 

They seek to hire a Management Assistant who will play an integral part in planning and managing schedules and coordination with the relevant stakeholders.

S/He will work closely with the Operations Director and the commercial director to assist in planning, filing, scheduling for meetings as well as ordering office supplies.

S/He should be a competent professional able to oversee office operations as well as schedule for various activities.

Responsibilities

• Ensure all management documents (management meetings, board meetings etc.) are signed and well filed
• Source office supplies and maintain office inventories
• Order for office stationery when they are below the required quantities
• Arrange visas, travel tickets and accommodation for employees who are travelling out of station
• Organize meetings and ensure directors are well briefed for each meeting
• Organize and maintain diaries of the directors
• Keep action item lists for the directors as well as manage their follow ups
• Book external boardrooms when necessary and ensure meals and refreshments have been ordered on time
• Maintain rapport with various service providers e.g. hotels, travel agents, boardroom providers
• Ensure international guests are well catered for and have accommodation and transportation to and from the airport
• Deal with emails and phone calls and correspond on behalf of management
• Take minutes during commercial and board meetings and ensure the meetings are signed, scanned and properly filed
• Draft letters, presentations, briefs and emails on behalf of management
• Screen calls, enquires and requests and direct them to the relevant parties

Qualifications

• At least 5 years’ experience as an Executive Assistant at board levels
• Proficiency in Microsoft office programs
• At least a diploma in business administration/business management
• Previous experience working in a multicultural environment is an added advantage
• Should be a self-starter who is driven and self-motivated
• Strong project management and leadership skills
• Great networking skills
• Excellent attention to detail
• Great communication skills.
• Highly organized and process driven

How to Apply
 

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Admin Officer - Motorbikes) to vacancies@corporatestaffing.co.ke on or before 20th October 2017.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing. 

Only candidates short-listed for interview will be contacted

Sales Team Leader

Position: Sales Team Leader - FMCG
 

Reporting to: Key Accounts Manager
 

Location: Nairobi
 

Nature of job: Full Time

Job Summary: To effectively develop, organise and manage a Route to Market involving Key accounts, Distributors’ Sales and Merchandising. 

Incorporate Operational implementation of set plans, to ensure Execution Excellence and delivery of the Sales Objectives.
 

 

Duties and Responsibilities

• To Increase sales revenue by 20% every year
• To ensure Achievement of sales targets with all sales personnel
• To maintain Effective internal and external relationships
• To help in execution of business plans
• To analyze sales information
• To effectively develop and manage operational field sales force
• To ensure an effective and profitable operation of area sales force, and the achievement of all sales objective and budget allocated to the area
• To identify and exploit area sales and promotional opportunities for the company’s range of products
• To handle customer complaints and enquiries swiftly
• To Liaise regularly with other departments to ensure product availability in line with sales requirements
• To effectively Manage finances i.e. expenses versus budgets
• To set pricing guidelines by individual accounts or stores within set parameters
• To recommend the tools and resources required to achieve the launch objectives in coordination with the Marketing department
• To Request SKU portfolio changes based on outlet / channel
• To manage all sales related data in order to provide the Sales support team with accurate reporting with integrity
• To raise strategic and research related questions
• To ensure data is analyzed as requested using different statistical packages \ programs \ tools
• To ensure reports are compiled and presented as agreed or requested
• To provide information to the sales teams giving answers to questions raised related to structure and content.
• To develop and maintain relationships with the sales team. Ensure meetings are held regularly with clients.
• To develop a process of regular communication of key reports
• To draw insight from quantitative data and transform in qualitative reports
• Perform any other duties assigned form time to time

Reporting: Required to fill in daily, weekly and monthly reports

Required Qualifications

• Degree in Business Management or related field
• Sound Customer, Category and Channel Knowledge.
• 4 years sales experience (including Customer and Field based exposure)
• Sound understanding of the FMCG Industry
• Good Negotiating skills
• Sound Knowledge of Business/Financial, concepts and Principles
• High level of attention to detail
• Strong Leadership and Motivational Skills.

Competencies

• Excellent interpersonal and communications skills
• Maintain contact with all clients in the market area to ensure high levels of Client Satisfaction
• Demonstrate ability to interact and cooperate with all company employees
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity
• Maintain professional internal and external relationships that meet company core values
• Proactively establish and maintain effective working team relationships with all support departments
• Should be highly motivated and aggressive sales person
• Should be presentable & well kept at all times
• Good and positive outlook towards job
• Must have interest in growing with the company
• Strong understanding of customer and market dynamics and requirements

If qualified send CV to careers@britesmanagement.com
 

Only the shortlisted candidates will be contacted.