Customer Care / Telesales Interns

Wanda Mobile Ltd was born out of Wanda Organic Ltd experience in servicing smallholder farmers in Kenya. 

The innovative distribution model managed by Wanda Mobile is based on direct feedback from the smallholders, and their expressed need for a package of services that recognize and respond to their circumstances.
 

Our 5-year plus experience has shown that farmers want effective products, easy to use, convenient to access, affordable, consistent and reliable supply, from a company that they can trust and that offers customized post-sales technical support.
 

 

Wanda Mobile has taken these services closer to the farmers with a devolved hub and spoke model aimed at addressing last mile delivery gaps.
 

In efforts to build capacity and prepare for the scale-up phase Wanda is recruiting for the following position:

Job Title: Customer Care / Telesales  Interns
 

Reports To: Customer Care Supervisor 
 

Function: Commercial Services

Responsible for: Customer support in understanding the products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.
 

Key Tasks

• Telesales
• Good Agriculture Practices Promotion (GAP)
• Customer Complaints Management 
• Enquiries Management
• Marketing Support 

Key Performance Measures

 

Knowledge, experience and qualifications required

• Degree in Agriculture or Horticulture
• MUST be graduates from University of Nairobi, JKUAT and Egerton
• Minimum of 1 years customer service experience in Telesales driven customer service organization
• Able to speak one of the local languages fluently: Kikuyu, Kamba, Kimeru, Luhya, Kalenjin, and Kiswahili

Personal skills and attributes required

• Customer Oriented
• Excellent Communication Skills
• Problem Solving

How to Apply

Email your application to recruitment@wandaagriculture.org

Data Entry Internships at Electronics and Fashion Website

Data Entry Internships at Electronics and Fashion Website
 

We are a start-up  I.T  company in Kenya looking for serious  individuals both male and female who are seeking entry level work and seek to  create growth for a tech company.
 

Academic Qualifications:

• Certificate or Diploma in Information Technology or any related course to apply.
• Degree holders or part-time students will not be qualified for this job.
• No experience needed, just be open and willing to learn.
• Qualified candidates will have undergo a 6 months to 1 year paid internship.
• Candidates with any additional skills in either of the following fields will be highly preferred:
• (Web Design/Web Development/Graphic Design/Motion Design/Video Editing/Marketing)

Job Requirements:

• Must have passion for technology and fashion or both.
• Good analytical skills, can be able to deduct technical terminologies easily.
• Must possess good writing skills and be very fluent in English (both orally and written).
• Great attitude, positive and ready to learn.
• Must be able to work with no supervision.
• Respecter of authority.
• Should be able to engage and work with a team.
• Must be available on a full-time basis.
• Should be a person of strong moral principle/integrity.
• Should be a Christian, firm believer.

Payment: Salary is Ksh.15,000/=
 

Working hours: 8-5 Weekdays. 9-1 Saturday

How to Apply:

• Write us an original letter in less than two pages.  (Do not send us application letters or c.v’s)
• Introduce yourself (full names, age).
• Give us an honest self-assessment about your personality  and character.
• What are your strengths and weakness you as a person?
• Tell us what your passions are in life? What are your talents and skills?
• What are your career goals and where do you see yourself in the next two years?
•  Give us your educational background and what you feel you are lacking in?
• Tell us about your previous work experiences, if any.
• Tell us why you feel you are the right fit for this job and how you can bring value to us.
• Specify your area of interest, if it is in electronics /fashion products
• Also send your curriculum vitae. nairobimediaworks@gmail.com

Only shortlisted candidates will be contacted

Travel Consultant

Our Client, one of the largest Online Travel Company in Africa is seeking to recruit a Travel Consultant to join their team. 

She/he will be responsible for promoting and booking traveling arrangements for clients (individuals or businesses). 

The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.

Responsibilities

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps and event programs)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

Requirements

• At least 2 years of experience as a travel consultant
• Excellent knowledge of traveling software (computer reservations systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and customer oriented approach
• Well versed in various areas of travel (domestic/international, business/holidays, group / individual)
• Ability to present, persuade and communicate effectively
• Demonstrable ability to handle crises
• Degree in Hospitality, Travel, Tourism, Business or relevant field
• Candidates with personal travel experience will be preferred

How to Apply
 

Interested candidates who meet the requirements are invited to send their CV to ‘vacancies@jantakenya.com’ indicating the job title “TRAVEL CONSULTANT” on the subject line by 18th October 2017.

Finance Manager

Our client, is a leading ICT Solutions provider in East Africa region. 

They are seeking to recruit a highly talented professional to fill in the following position in their Nairobi office:
 

Finance Manager

Reporting to the Managing Director, this position will responsible for designing & implementing the key financial policies, procedures and systems required to help the company manage its financial operations.

 

Principal Accountabilities:

1. Financial Management:

• Ensure sound financial management for the company in compliance with IFRS and Kenyan statutory requirements
• Manage monthly financial reporting, bank reconciliation, cash flow analysis and management, accounts/banking management, processing expense vouchers
• Ensure adherence to the financial policies, procedures and practices; ensure compliance with governmental contracts, supplier and other agreements;
• Work closely with the External auditors to facilitate annual audits; identify and coordinate audit process with the finance team.

2. Tax Management:

• Compliance with tax, legislative and statutory requirements for both the company and the employees.
• Prepare and submit tax returns (Income Tax, VAT and Withholding Tax)
• Monthly PAYE submissions, PAYE reconciliation (mid-year and annual).
• Ensure taxes are paid on time and go through ledgers to ensure tax is withheld where applicable.

3. Fixed Assets Management:

• Develop and maintain the property management database/inventory spreadsheet; update the database for each new purchase of equipment;
• Supervise quarterly inventories to reconcile database entries with physical counts of property within the office;
• Ensure fixed assets records and database are maintained in both hard and electronic copy
• Ensure all fixed assets are comprehensively insured at all times

4. Working Capital Management (Payables, Receivables, Stocks, Cash and Bank Balances)

• Ensure collection of 80% of debts from the allocated debtors on time
• Ensure timely submission of all monthly bills payments.
• Update receipt payments made by clients into the system on timely basis
• Ensure cash flow management practices by regulating debt, collecting debt and controlling credit.
• Ensure 100% compliance to company internal control procedures and follow the company credit policy in all financial transactions
• Safeguard company stocks and maintain necessary ledgers.

5. Procurement and Logistics:

• Supervise and ensure the consistency of procurement records management; create and comply with standard records file list for all procurement activities – Purchase Order Forms, receipt of goods and services (GRN forms)
• Manage supplies management process that ensures adequate stock of supplies to prevent stock-outs
• Oversee and guide the logistics team as per work plan.

Qualifications:

• Degree in Finance or related course
• MBA in Finance, Accounting or Strategic Management is added advantage
• CPA (K)
• Over 5-7 years in a comparable role (preferably in the IT Industry)
• Experience in a retail environment
• Knowledge of International Accounting Standards
• Familiarity with Kenyan regulations and practices especially in finance & human resources

How to Apply

Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke with the subject Finance Manager by 26th October 2017, stating their current and expected remuneration, daytime telephone contacts and addresses of three referees. 

Only shortlisted candidates will be contacted.