IEBC :: Manager, ICT Security and Business Continuity

The Independent Electoral and Boundaries Commission (IEBC) seeks to recruit a dynamic, competent and result-oriented individual to fill the following position:-
 

Manager, ICT Security and Business Continuity

IEBC Grade: 4
 

Job Code: IEBC/3/1/2016
 

Key Duties and Responsibilities

• Develop and implement information systems security strategies, policies, standards and procedures.
• Review, maintain and strengthen the organization’s information system assets, risk management framework and programme, incorporating infrastructure and process risk ownership, assessment and mitigation.
• Proactively monitor security activity through continuous research and recommend suitable solutions to further secure and safeguard Commission’s systems and information assets.
• Establish and maintain computer incident capability, and provide appropriate systems specialist support for investigations, forensics and recovery.
• Establish processes to ensure that there is a high degree of integration with the other assurance functions
• Develop a Risk and business impact analysis process and iteratively implement it on all information systems in alignment with the Commissions requirements.
• Develop, document and maintain an effective systems continuity plans by regularly coordinating mock runs and improving the backup and restore processes.
• Gain understanding and acceptance from system users throughout the commission of the continuity plan and their roles/responsibilities within it.
• Establish and maintain systems disaster recovery sites and plans.
• Manage vendors partnering in the continuity plans where appropriate and ensure their compliance to contractual agreements.
• Managing and coordinating with the respective Directorates in order to develop and implement the business continuity management programme.
• Overseeing the development of the BCM strategy and BCPs by liaising with the respective Directorates in order to ensure that the BCPs are tested and reviewed.
• Provide expert, timely, and relevant advice to management and the entire organization as well as training and awareness on systems security issues and activities in the Commission and on the best business continuity practices.

Requirements for Appointment

• Degree in Information Technology, or related field.
• Minimum of eight (8) years’ post graduate experience in ICT, two of which must be at management level.
• 6 years working experience as a systems administrator at least in: Networks, Database, Application systems administration and Security Management
• Project Management skills
• Basic Skills of Business Management and Strategic Management
• IT Service Management Certification
• Professional qualification in Business Continuity, Planning Information Security Management - CISA / CISM / CGEIT

Integrity Clearance
 

In addition to the qualifications set above, the applicants must further meet and submit the following clearances:

1. Ethics and Anti-Corruption Commission (EACC)
2. Criminal Investigation Department (CID)
3. Kenya Revenue Authority (KRA)
4. Director of Public Prosecutions (DPP)
5. Chief Executive Officer, Higher Education Loans Board
6. Professional bodies (where applicable) to which the applicant belongs eg LSK, ICPAK, AAK, IEK etc
7. Credit Reference Bureau Africa Ltd or Metropol Credit Reference Bureau

Security Clearance: All shortlisted applicants may be subjected by the Commission to a security clearance by National Intelligence Service (NIS)

Application Submissions 

Interested candidates are requested to submit their duly completed applications together with an up-to-date curriculum vitae, copies of certificates and testimonials, email and telephone contacts together with names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience. 

Applicants must indicate the Job code and title on the top left corner of the envelope.

Applications and supporting documents shall be:
 

i) Hand delivered to the IEBC CEO/CS, 6th Floor, Anniversary Towers, University Way, Nairobi:
 

and/or

ii) Send via Post Office to: 

Independent Electoral Boundaries Commission (IEBC),
P O Box 45371-00100,

Nairobi, Kenya.

Applications must reach IEBC by 15th February 2016

IEBC :: Constituency Elections Coordinator

The Independent Electoral and Boundaries Commission (IEBC) seeks to recruit dynamic, competent and result-oriented individuals to fill the following positions:-
 

Position: Constituency Elections Coordinator 

5 Posts - Butere, Wajir East, Suna West, Turkana North and Kinango Constituencies

IEBC Grade:5
 

Job Code: IEBC/4/1/2016
 

Duties and Responsibilities

• Provide management support, develop and oversee the implementation of strategies, policies, plans and budgets at the constituency level while ensuring their alignment to the regional and overall Commission strategies.
• Ensure that election operation activities at the constituency level comply with laid down internal controls and budgetary provisions.
• Ensure adequate provision of administrative support services at the constituency level including distribution of election materials, transport management, implementation of security policies and protocols and ensuring the safe custody of the Commission’s assets.
• Be responsible for sound financial management and prudent use of all Commission funds at constituency level in line with commission’s financial policies.
• Liaise with the Regional Election Coordinator to implement training programmes for registration and election officials at the constituency level.
• Identify, inspect suitable polling, nominations and tallying centers.
• Liaise with regional administrative and security officials at the constituency level to ensure safety of Commission Assets including warehouses.
• Undertake the verification, compilation and revision of Constituency voter’s register as required by law from time to time.
• Liaise with political parties with respect to elections and related activities.
• Develop accountability measures, monitor the performance indicators at the constituency levels and ensure the timely preparation of periodic reports.
• Be the Returning Officer during elections and during voter registration the Voter Registration Officer.
• Undertake any other relevant duties assigned by the Commission.

Qualifications and Experience

• Minimum undergraduate degree from a recognized university.
• A minimum of Six (6) years post graduate working experience in management in a large organization.
• Proven experience in results-based management, monitoring and evaluation or managing election process is an added advantage.
• Must be computer literate and should possess good negotiation, planning and coordination skills.
• Additional training, professional qualifications and experience of fieldwork will be an advantage.
• Must be a resident of the Constituency applied for and must attach ID card indicating that they hail from that constituency.
• Must be computer literate.

Integrity Clearance
 

In addition to the qualifications set above, the applicants must further meet and submit the following clearances:

1. Ethics and Anti-Corruption Commission (EACC)
2. Criminal Investigation Department (CID)
3. Kenya Revenue Authority (KRA)
4. Director of Public Prosecutions (DPP)
5. Chief Executive Officer, Higher Education Loans Board
6. Professional bodies (where applicable) to which the applicant belongs eg LSK, ICPAK, AAK, IEK etc
7. Credit Reference Bureau Africa Ltd or Metropol Credit Reference Bureau

Security Clearance: All shortlisted applicants may be subjected by the Commission to a security clearance by National Intelligence Service (NIS)

Application Submissions

Interested candidates are requested to submit their duly completed applications together with an up-to-date curriculum vitae, copies of certificates and testimonials, email and telephone contacts together with names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience. 

Applicants must indicate the Job code and title on the top left corner of the envelope.

Applications and supporting documents shall be:
 

i) Hand delivered to the IEBC CEO/CS, 6th Floor, Anniversary Towers, University Way, Nairobi:
 

and/or

ii) Send via Post Office to: 

Independent Electoral Boundaries Commission (IEBC),
P O Box 45371-00100,

Nairobi, Kenya.

Applications must reach IEBC by 15th February 2016

IEBC :: Constituency Office Clerk

The Independent Electoral and Boundaries Commission (IEBC) seeks to recruit dynamic, competent and result-oriented individuals to fill the following positions:-
 

Position: Constituency Office Clerk 

3 Posts - Kuria West, Emurua Dikirr and Alego Osunga Constituencies

IEBC Grade: 8
 

Job Code: IEBC/5/1/2016
 

Duties and Responsibilities

• Oversee the general management of constituency office in the absence of the Constituency Election Coordinator (CEC).
• Completing voter registration control sheets and control registers.
• Keep up to date statistics on voter registration exercise.
• Updating regularly and maintaining an updated register of electors and making sure it is always accurate.
• Checking that all electoral materials and equipment are in good working condition,
• Assist the CEC in mapping of polling stations/registration centres.
• Assist in publicity of registration of voters, elections, inspection of the register and any other activity to be undertaken by the commission.
• Quality control the work done by registration and polling officer on voter registration.
• Receive, distribute and maintain an inventory of materials and equipment to registration centres.
• Replacing lost and defaced voters cards with duplicate cards.
• Assist in preparation of work plans, security plans, transport, and logistical plans.
• Safeguarding registration data.
• Assist the CEC in verification of the register of electors.
• Undertake any other relevant duty assigned by the CEC.

Requirements for Appointment

• Minimum of C- (minus) in KCSE or division III in KCE and a Diploma in any field.
• Must be computer literate.
• 2 years working experience in a large organization.
• Competent and confident in handling office processes.
• Must be a resident of the Constituency applied for and must attach a copy of ID card indicating that they hail from that constituency.
• Good interpersonal and communication skills, good analytical and interpretation of Public Procurement & Disposal Act and Public Procurement Regulations, a team player, good management/leadership skills
• Must have project management skills
• Must be computer literate.

Integrity Clearance
 

In addition to the qualifications set above, the applicants must further meet and submit the following clearances:

1. Ethics and Anti-Corruption Commission (EACC)
2. Criminal Investigation Department (CID)
3. Kenya Revenue Authority (KRA)
4. Director of Public Prosecutions (DPP)
5. Chief Executive Officer, Higher Education Loans Board
6. Professional bodies (where applicable) to which the applicant belongs eg LSK, ICPAK, AAK, IEK etc
7. Credit Reference Bureau Africa Ltd or Metropol Credit Reference Bureau

Security Clearance: All shortlisted applicants may be subjected by the Commission to a security clearance by National Intelligence Service (NIS)

Application Submissions
 

Interested candidates are requested to submit their duly completed applications together with an up-to-date curriculum vitae, copies of certificates and testimonials, email and telephone contacts together with names, telephone and email contacts of three (3) referees who must be familiar with the candidates previous work experience. 

Applicants must indicate the Job code and title on the top left corner of the envelope.

Applications and supporting documents shall be:
 

i) Hand delivered to the IEBC CEO/CS, 6th Floor, Anniversary Towers, University Way, Nairobi:
 

and/or

ii) Send via Post Office to: 

Independent Electoral Boundaries Commission (IEBC),
P O Box 45371-00100,

Nairobi, Kenya.

Applications must reach IEBC by 15th February 2016

Training & Quality Supervisor

Job Vacancy: Training & Quality Supervisor 

Position Summary: The Account Supervisor serves as the primary account management contact for the client and is responsible for driving performance and ensuring client satisfaction. 

The incumbent is expected to consistently provide excellent management to the team, as well as represent client needs and goals within the organization to ensure the highest level of accuracy and quality. 

In addition, the Training Supervisor should build relationships with clients to encourage new business opportunities.

 

Duties and Responsibilities:  

• Directing, monitoring and adhering to set out department processes and procedures as per client and organizations expectations 
• Train new hires and existing staff on account specific modules and requirements 
• Identifying performance gaps and ensures yearly calendar is provided and all contractual trainings for the accounts is conducted 
• Ensure individuals and support teams across the accounts are well equipped and updated with required knowledge on products, customer experience 
• Provide support to new agents during the nesting period by scheduling coaching sessions. 
• Create content for various trainings to be conducted in the account 
• Custodian of the knowledge base and ensure it is regularly updated. 
• Ensures that client issues are dealt with in an efficient manner 
• Aware and in pursuit of opportunities for account growth and new business, by involving the senior management team. 
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. 
• Compile and prepare daily, weekly and monthly reports in a timely manner and in accordance with approved reporting standards 
• Provide feedback to the Training & Quality Service Delivery Manager on areas that will improve customer experience, quality and procedures 
• Manage the QA team and ensure quality process and targets are met

Education and Experience: 

• Tertiary Education (Diploma or Degree) 
• Fluent in the English Language 
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer. 
• Minimum 2 years of work experience in a Call Center training & quality environment 
• Experience in supporting, supervising and motivating professional staff

Key competencies and attributes: 

• Extremely detail oriented
• Motivated, goal oriented, persistent and a skilled negotiator 
• High level of initiative and work well in a team environment 
• Excellent written and oral communication skills 
• Handles stressful situations and deadline pressures well 
• Ability to resolve complaints on an escalated level. 
• Plans and carries out responsibilities with minimal direction 
• General management, organizational and time management skills required.

Interested and qualified candidates should send their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line.

Deadline for application is 5th February 2016