Installation Technician

Duma Works is recruiting an Installation Technician for one of our clients. 

The company is an Internet Service Provider (ISP) in Kenya .

Location: Nairobi

Job Purpose: The field technician will conduct on-site installations and repairs as part of a team or individually. 

Field technicians interface with clients, install equipment on rooftops and run communication wiring. 

The ideal candidate will have a background in Computer Networking or similar field, be willing and able to perform physical labour and work efficiently and independently.

Duties include:

• Install wireless networking equipment on building rooftops.
• Install communications wiring.
• Troubleshoot and repair wireless network installations.
• Climb ladders.
• Drive company vehicles.
• Carry installation materials such as poles, masts and radios to installation sites.
• Write out detailed reports outlining building/installation details and client requests.

Skill and knowledge Qualifications:

• Proper professional etiquette including the ability to speak and write clearly, accurately and professionally.
• Knowledge of customer service principles and practices.
• Demonstrated proficiency in typing and grammar.
• Basic computer skills, Linux networking skills preferred,
• Computer degree in ICT.
• At least 2 years experience in computer Networking.

Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2018”, Your Full name &  Phone number e.g. 2018, Barack Obama, 07xxxxxxxxx. 

If you don’t follow these instructions, your application will not go through

Deadline for receiving applications: 18th Jan 2016

N.B. * When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.

If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer. This is to save both you and the employer time and make sure you both find the best match.

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Customer Care Sales Representative - Intern

PowerPoint Systems East Africa is a leading provider in power controls and renewable energy solutions with a mission of designing, supplying and installing sustainable energy solutions through continuous innovation by striving to make our products available to all.
 

Position: Customer Care Sales Representative - Intern
 

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
 

Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare customer reports
• maintain customer databases
• coordinate maintain prompt communication with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Skills and Qualification

• minimum of a diploma in business related courses
• quick learner
• taking initiative to understand a variety of products
• any relevant experience will be an added advantage

Key Competencies

• interpersonal skills
• confident communication skills - verbal and written
• acute listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• pro –active and prompt to act

If you meet the above minimum expectations, and you are seeking for a paid internship opportunity with possible absorption, urgently send your application to: vacancies@powerpoint.co.ke

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Branch Manager

Baus Optical Company Limited is a key player in the optics industry in Kenya.

To support her growth strategies, the company is inviting applications from qualified candidates for the position of Branch Manager

The Role: This is a supervisory position which entails ensuring the day to day smooth running of the retail outlet. 

Key Responsibilities:
 

• Performing sales duties:
• Overseeing the day to day running of the branch
• Coordinating with Marketing & Commercial depts. to identify and penetrate new markets for growth.
• Ensuring implementation of management objectives at retail level
• Pushing sales at the branch
• Ensuring adherence to customer service standards
• Working to always improve customer service at the branch
• Receiving customer feedback from branch team and customers and giving feedback to Head of Commercial & Administration.
• Coaching staff under you to grow and develop in all areas such as selling skills, supervision, better behaviours, product knowledge etc.
• Coordinating with other departments to ensure issues raised about branch are addressed at branch level.
• Holding meetings with branch team at least once a week to address issues/solve problems and so forth.
• Resolving customer complaints
• Being the liaison between Management and branch team.
• Ensuring branch is spotlessly clean at all times.
• Ensuring clients receive excellent After Sales Service.
• Managing stock and responsible for its safe keeping.
• Establishing and maintaining customer loyalty at branch level.
• Any other duties as may be assigned by your superiors.

Qualifications and Experience

• Must possess management ability
• Self driven and result oriented individual exhibiting discipline, professionalism and initiative.
• Resilient and flexible team player and leader with ability to produce creative and pragmatic solutions to problems that may arise at work.
• A quick learner, adaptable and able to work well under pressure with or without supervision.
• First-rate communication and inter-personal skills with strong reporting abilities.
• Minimum Diploma in Sales and Marketing from a recognized institution
• At least 2 years’ experience in sales. Experience in managing a retail outlet is an added advantage.
• Must possess natural flair for sales
• Computer literate
• Willingness to be part of our corporate values and culture

Interested candidates who meet the above criteria should apply 

via e-mail: hr@bausoptical.co.ke

 to 

The HR Manager, 

P.O Box 54948-00200 

Nairobi 

to reach us not later than 19th January 2016.

State the expected salary in your C.V.

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Fields Sales Executives

Duma Works is recruiting Fields Sales Executives for  one of our clients. 

The company  provides high quality mineral water which is delivered directly to customers.

Location: Nairobi

Key Responsibilities

• Business to business selling of drinking water
• Lead generation and closing of sales
• Attending field appointments
• Building and managing relationships with clients
• Advising customers on delivery schedules and after sales service
• Meeting or exceeding set targets

 

Qualification and Background

• Minimum of 1-2 years field sales position
• Previous experience selling water or other services to corporates a plus
• Diploma or Degree
• Computer literate

Skills and competencies

• Drive and commitment
• Honesty and integrity
• Confident and able to overcome challenges
• Professional appearance
• Good communication skills
• Strong English language skill
• Ambition

How to Apply

Deadline for applications is on 15th January 2016

Applications to be sent by email to apply@dumaworks.com marking the subject as “2020”, Your Full name &  Phone number e.g. 2020, Barack Obama, 07xxxxxxxxx.  

Please include

(1) cover letter describing your interest (please include your salary expectations / range)

(2) Your Resume (or CV) including references

Applications will be treated confidentially.  If you don’t follow these instructions, your application will not go through.

* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.