Our client dealing in Hygiene services requires an Indoor Sales Consultant in Nairobi
Nature and Purpose: The purpose of this role is to generate increased sales volumes by ensuring all enquiries; leads and development opportunities are maximized through making appointments for field based sales colleagues and selling over the telephone where appropriate.
Nature and Purpose: The purpose of this role is to generate increased sales volumes by ensuring all enquiries; leads and development opportunities are maximized through making appointments for field based sales colleagues and selling over the telephone where appropriate.
Contacting and building relationship with existing clientele through phone, thereby ensuring an excellent sales experience for all existing and potential customers, particularly tier 2 and 3.
As holder of this position, you will be on a consolidated sales target of Kes 200,000.00 per month.
You will earn lead commission in line with the Lead Commission Policy.
Reports to: Sales & marketing Manager
Direct Reports: Nil
Reports to: Sales & marketing Manager
Direct Reports: Nil
Pay is 30k plus commissions
Key Relationships:
- Internal – S&M Manager, Admin Assistant, Sales Capability Leader, other sales colleagues, all other Company staff
- External – Company clients & potential clients
The following are critical competences expected of you;
- Deliver Results – Have the ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service.
- Act Commercially – Have the ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions
- Manage Self – Be able to manage emotions to remain calm, focused and optimistic while dealing with a constant stream of demands.
- Works with Others – Build relationships and collaborate with others (e.g. customers, colleagues, partners and suppliers) to achieve our mission
- A Will to learn – Continuous learning and skills development in order to achieve the required results.
- Eloquence and strong communication skills – Have the ability to convey information clearly in an articulate manner
Responsibilities, Duties and Key Performance Indicators
Responsibilities
- Establish and maintain effective relationships with customers and to always act with customers in mind, meeting their expectations and requirements.
- Demonstrate ethical sales behavior at all times, respecting the diversity of all colleagues/customers.
Key Performance Indicators (KPIs)
- Effective customer relations.
- Professionalism in handling customers.
- Occurrence of limited or no complaints/relationship issues from customers in your portfolio.
Responsibilities
- Contacting Tier 3 customers and cross/up-selling company services & products as well as generating customer feedback
- Establish and detail customers’ needs, competently demonstrate the benefits of company's products and services, and respond appropriately to a customer’s requirements
- Engage in discussions and negotiations with customers to reach a point of mutual agreement keeping commercial factors in mind.
- Close and formalize deals between company and customers with appropriate commercial arrangements.
- Increase conversion of sales against marketing driven campaigns and provide feedback on results.
Key Performance Indicators (KPIs)
- Ability to act commercially and maintain an acceptable rate of call conversion into closed sales.
- Productivity and meeting set monthly targets at the moment standing at Kes 200,000.00 per month
Responsibilities
- Conducting of Customer Voice Counts as may be advised and generating actionable reports
- Develop a customer portfolio plan ensuring time is allocated across all customers in relation to their overall value to company. (Tier 3 Customers).
- Ensure a minimum of 10 customers have been contacted on a daily basis.
- Ensure all sales data and relevant records are kept up to date.
- Establish a systematic course of action for self to ensure accomplishment of sales objectives and goals. Determine priorities and allocate time and resources effectively.
- Use the sales tools in line with the agreed sales process to maintain and develop pipeline and customer information
Key Performance Indicators (KPIs)
- Effective planning and call scheduling shown by efficiency in time management at work and completion of daily work plans and scheduled customer calls
Responsibilities
- Work alongside the sales and service team to ensure that all new and existing customers are set up and managed effectively.
- Develop and implement tactical plans with the Sales Manager in line with the Company sales strategy for prospects and customers.
- Identify and qualify opportunities to sell new products or services and pass these to the appropriate sales person where required.
- Increase the productivity of the field sales colleagues to help achieve their sales target
- Ensure that all enquiries and leads are qualified and followed up.
- Assist the field sales colleagues to manage their time effectively by ensuring diary is maximized, up to date and accurate at all times.
- Make quality appointments for the field sales colleagues from enquiries, leads and other sales opportunities.
- Identify and make outbound calls to potential customers to make sales appointments for field sales colleagues.
Key Performance Indicators (KPIs)
- Seamless teamwork and liaison with sales and service colleagues, and Management in execution of agreed sales campaigns and compliance with expected service level agreements
Applications to careersinafrika@gmail.com by 18th Dec 2015
