Client Service Manager

Title: Client Service Manager
 

Industry: Hospitality
 

Location: Nairobi
 

Salary: Very competitive based on experience
 

Our client is a unique golf resort in Kenya & Africa and enjoys the goodwill of the international tourist market, as well as a diverse local individual and corporate clientele.  

An important segment of this clientele is the membership of the club, comprising important and influential persons, locally and internationally and from a multiplicity of sectors, disciplines and professions.
 

They seek to establish clientele in the East & Central Africa region, providing unrivalled facilities and services that meet the expectation of both individuals and business organizations.

 

Main Responsibilities

• Designing and implementing a strategy for the effective management of the relationship between members and the club; with the objective of encouraging a high usage of the facilities and services offered.
• Maximization of revenue earned through membership sales, subscriptions and member events. 
• Ensure a consistently high standard of customer services to all members and potential members and have an open line of communication with all members.
• Ensure that in your area of operation the Hotel maximizes revenue in all areas pertaining to Membership and Leisure facilities and oversee that there are no areas that are losing revenue

Business Growth

• Design a range of membership that meets the needs and requirements of current and potential members, and in accordance with facilities offered by the club.
• Clearly define the scope of services that should be provided for each class of membership.
• Recommend pricing policies for services rendered to the membership, and in accordance with minimum profit levels as set by the General Manager the set targets.
• Ensure that all services providers to the membership i.e. Bookings, Cashiering, Food & Beverage, Gymnasium, Golf Course, Tennis and Squash Courts, Shops, Security and Parking, Changing Rooms, Hotel Rooms and reciprocating clubs are properly informed of the expectations of the membership with regard to delivery of services and standard of facilities.
• Bring to the attention of the General Manager services and facilities that do not meet with the expectations of the membership.

Administration

• Ensuring that all correspondence is handled in a professional and expeditious manner.
• Ensuring that all members who have defaulted on payment of their bills are put forward to the golf committee for posting. With copies of all posted members sent to the relevant outlets and departments.
• Ensuring the timely dispatch of member accounts by the accounts department and the observance of credit limits as set out by the management.
• Maintaining an accurate and updated members register.
• Ensuring that membership cards and passes are dispatched on a timely basis.
• Ensuring that all member queries and complaints are satisfactorily dealt with.
• Ensuring that all functions and events, utilizing the leisure facilities of the club are properly booked, and departments concerned are briefed accordingly.
• Monitoring and updating of notice board as necessary.
• Attending Departmental Head meetings and briefings.
• To keep a record of all proceedings at monthly golf committee meetings and ensuring that minute are produced within days of the meeting.
• Preparation of annual return for submission of the registrar of societies.
• Dealing with all matters pertaining to reciprocate membership with other clubs and in conjunction with the Resident Golf Professional.

Public Relations and Marketing

• Work closely with the service departments, giving input to the overall Sales and Marketing strategy particularly local & overseas sales of rooms and food & beverage through the membership.
• Develop a Membership Sales & Marketing strategy with the aim of progressively growing the membership and particularly the corporate membership.
• Design membership application forms and other marketing collateral.
• Ensure that the membership is fully aware of the range, pricing of services and facilities offered by the hotel and club, and tailoring such services and facilities to membership needs, as and when necessary.  This to include family and holidays events, corporate days and product launches.
• Co-ordinate joint promotion programs with reciprocating clubs and resorts.
• Manage the production of a quarterly Newsletter to members.
• Managing club nights and other events in conjunction with the Captain, and introduce new members as necessary.
• Manage the operation of the Hotel’s Pro Shop and any other openable venture related to our Leisure section.
• Develop & rigorously market our leisure section to realize optimum profits i.e Swimming, Squash, Tennis, Jogging Track, Mountain Bike Riding and the Health Club- Gym, Saloon and Massage.

Qualifications

• A degree in Marketing/Communications/PR or related field of study
• A minimum of 5 years of relevant experience  will be an added advantage.
• An outgoing and friendly personality,hands-on and member-friendly.
• Expertise in service excellence
• Excellent communication skills

If you are up to the challenge, possess the necessary qualifications and experience, please send your CV only quoting the job title on the email subject (Client Service Manager ) vacancies@corporatestaffing.co.ke before Friday 3rd  July 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands

(Next to Unga House)

Accounts Assistant

Vacancy: Accounts Assistant 
 

Duma Works is recruiting for one of our clients
 

The hiring company is one of the leading event planning companies in Kenya. 

It provides event consulting and other services for corporate functions.

The company is looking for an enthusiastic and motivated Accounts Assistant to work in one of the leading event planning companies in Kenya.

General Purpose: To assist in carrying out daily accounting tasks
 

Main Job Tasks and Responsibilities

• Handle accounts payable and receivable
• Prepare statutory accounts
• Reconcile petty cash
• Follow up on debt collection
• Create quotations and invoices

Education and Experience

• CPA or ACCA finalist
• Knowledge of relevant computer applications

Key Competencies

• Well organized
• Excellent written and spoken communication
• Attentive to detail

Only those candidates who meet the above mentioned qualifications should submit their resumes to  apply@dumaworks.com with the subject line consisting of ‘Accounts Assistant 1779’, your NAME and PHONE NUMBER.

COSECSA - Programme Officer - Examinations and Training

Vacancy: Programme Officer - Examinations and Training

The College of Surgeons of East, Central and Southern Africa (COSECSA) invites applications for the Post of Programme Officer-Examinations and Training from suitably qualified persons.
 

COSECSA is a Constituent College of the East, Central and Southern African Health Community which is a regional organization set up in 1974 to promote the highest possible standards of health among member countries.

The College of Surgeons: The College of Surgeons of East, Central and Southern Africa (COSECSA) fosters postgraduate education in surgery and provides surgical training throughout the region of East, Central and Southern Africa. 

COSECSA is a non-profit making institution that currently operates in 10 countries in the sub-Saharan Africa region which are Burundi, Ethiopia, Kenya, Malawi, Mozambique, Rwanda, Tanzania, Uganda, Zambia and Zimbabwe.
 

 

COSECSA’s primary objective is to advance education, training, standards, research and practice in surgical care in the ECSA region. 

COSECSA shapes and leads the training of surgeons in the Sub-Saharan region. 

COSECSA delivers a common surgical training programme with a common examination and an internationally recognised surgical qualification.

Work Station: The Programme Officer will work for COSECSA and be based at the office of the College, which is located at ECSA-HC Headquarters in Arusha Tanzania.

Broad purpose of the post: The broad purpose of the post will be to support the delivery of the College's examination and training logistics by working closely with the College’s Senior Management, Examinations and Credentials Committee and the Council.

Specific Duties

• Registration of candidates for COSECSA training programmes and examinations.
• Maintenance, updating and pro-active collation of data for the College database of trainees, members, fellows, all surgeons in the region and the institutions in which they are based.
• Receiving all candidates and Member / Fellow payments (by cash, online payment and bank transfer), recording and where necessary following up on, all payments.
• Facilitating and administering imprests and other payments in cooperation with the COSECSA Treasurer, SPO and the Finance Department of ECSA-HC.
• Formatting, distribution and archiving of written exam papers
• Acting as the main administrative officer for Clinical / Viva examinations.
• Preparation and custody of academic records and handling all related queries.
• Basic administration and support of the e-learning platform and tracking candidate completion of online learning.
• Basic administration and support of electronic logbooks.
• Answering general queries from the public, trainees, members, and fellows.
• Other general administrative tasks as may be required.

Educational qualifications and relevant working experience

The applicant should have a basic Degree in Administration, Management or Education. 

Relevant post graduate qualifications will be an added advantage.

The applicant should have at least four years of work experience in a similar role. 

Experience working with academic training institutions will be desirable.

Essential skills required

• Experience of coordinating examinations and/or managing training programs.
• High level of personal integrity, demonstrable mature and professional attitude.
• Excellent IT skills including advanced working knowledge of MS Office,Word, Excel and Power point.
• Knowledge of using virtual meeting technologies such as video conferencing and skype.
• Excellent verbal and written communication skills in the English language.
• Diplomatic and able to work in a multi-cultural environment.
• Ability to build effective relationships with clients, associates and colleagues at all levels.
• Time management and prioritization skills including the ability to work efficiently and on own initiative.
• A willingness to take responsibility
• An ability to assimilate and present information from a variety of sources to a variety of audiences.

Age: 28 - 45 years

Remuneration Package: An attractive package will be offered to the right candidate.

Contract Appointment: This is a two-year contract appointment with the possibility of renewal subject to satisfactory performance and availability of funding.

Method of Application

Interested candidates should send:

• Brief application letter stating why the candidate feels suitable for the post
• Detailed Curriculum Vitae to info@lincolneducationservices.com or mwalesophy@gmail.com

 

Mercy Corps: Programme Director - Nairobi

Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities. 

Driven by local needs, our programs provide communities in the world’s toughest places with the tools and support they need to turn the crises they confront into the opportunities they deserve. 

Mercy Corps is looking for committed and dynamic individual to take up the following position:
 

Programme Director - Nairobi
 

Program / Department Summary: Mercy Corps’ goal in Kenya is to strengthen and sustain capabilities of Kenyan society and stakeholders to be agents of positive change in their communities. 

It achieves this goal through three objectives: 

1) Strengthened ability of local, district, and regional structures to manage conflict and become managers of democracy; 

2) Empowered Kenyan youth to achieve a greater voice in national reform and create new livelihood opportunities and 

3) More resilient drought affected populations in North Eastern Kenya.
 

General Position Summary: The Programme Director will provide overall leadership, management and strategic vision for the program, managing staff and resources to ensure that the program meets its targets and deliverables on-time and within budget. 

The Programme Director will supervise key program staff and ensure accountability to Mercy Corps policies and donor rules and regulations. 

He/she will be the primary program representative to donors, relevant government entities, partners, other implementers and external stakeholders for the program. 

Involvement of and communication with four consortium partners will be key in maximizing partners’ programme contributions and ensuring programme success.

Essential Job Functions:
 

Program Implementation

• Provide leadership and strategic vision in all aspects of program implementation, development and management.
• Ensure that program implementation is responsive to communities, government strategies and partners, and aligned with Mercy Corps principles and strategic plan.
• Ensure adherence to the grant agreement and Mercy Corps policies and procedures.
• Oversee the workplans, schedules and performance of consortium partners and sub-grantees. 
• Conduct frequent field visits to all project sites.

Monitoring & Evaluation (M&E) and Reporting

• Facilitate the achievement of program targets and objectives and lead efforts to design effective M&E systems with consortium guidance.
• Ensure timely and quality formal and informal reporting on all aspects of the program that includes feedback loops with team members and consortium partners.
• Ensure program monitoring staff lead the process of converting monitoring information to useable forms for program managers and staff to act on it and make management decisions.
• Ensure that M&E staff focus on assisting programs to generate practical information that can be used for ongoing program decision-making while also capturing results at the impact level.

Coordination and Representation

• Represent Mercy Corps at government, donor, NGO and other relevant events in the field, in close coordination with the Country Director.
• Coordinate activities with consortium partners, sub grantees, local government and other implementers, as well as with other Mercy Corps programs.

Staff Management, Professional Development and Team building

• Create a work atmosphere conducive to professional growth and development of excellent personnel at all levels.
• Implement, and ensure all staff are effectively using, the performance planning and management system, establishing performance expectations and regularly providing constructive feedback.
• Promote accountability by conducting staff annual performance reviews with direct supervisees, and ensuring that supervisory staff do the same.
• Contribute to country and regional team-building efforts and strategies, and ensure the integration of all team members into relevant decision-making processes.

Program Support Operations

• Coordinate with program and finance and administration staff to ensure operational systems are in place to support field activities including logistics (transport, warehousing and asset management), procurement, security, administration and human resources.
• Propose the design of new local policies as needed and in accordance with donor and Mercy Corps regulations.

Security

• Work closely with the country teams’ security focal points to develop and maintain systems that ensure the safety and security of the team in all aspects of its work.
• Ensure that programs are designed and implemented with a clear analysis and understanding of security management priorities.
• Ensure program staff members adhere to all Mercy Corps security protocols.

Organizational Learning: As part of Mercy Corps’ agency-wide Organizational Learning Initiative, all team members are responsible for spending 5% of their work time in formal and/or non-formal professional learning activities.

Supervisory Responsibility:
 

Direct supervision of: 2 Programme Managers, Monitoring and Evaluation Manager.
 

Accountability: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
 

Reports Directly To: Country Director, Kenya (with a dotted line to Uganda Country Director)
 

Works Directly With: Kenya and Uganda Country Directors, finance and operations personnel, other Programme Managers in both countries (where multiple programs operate), HQ RPT members, and TSU team members.

Knowledge and Experience:

• MA, MSc or equivalent in social science, management, international development or other relevant field.
• Ten years of relevant experience including five years in a senior management position at a regional/cross-country level.
• Experience managing Resilience and/or Climate Change Adaptation projects required
• Previous experience with and strong understanding of donor rules, regulations and compliance issues
• Experience implementing activities in East Africa, and specifically Kenya and Uganda – with a strong understanding of the current political, economic, cultural and historical context of both countries
• Strong written and oral communication skills in English, including report development, writing and editing.
• Strong management skills, with good understanding of relevant cross-cultural issues.
• Proven understanding of resilience approaches and strongly prefer understanding of Mercy Corps’ resilience approaches.
• Proven understanding of both urban and rural livelihoods systems, climate change adaptation strategies, and resilience programming;
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

Success Factors: The successful Programme Director will possess demonstrated management skills and experience in maintaining donor and partner relationships. 

He/she will have an outstanding ability to develop, implement and manage innovative programs within the parameters of the program grant and Mercy Corps’ regional strategy. 

S/he will also have proven experience working with cross-cultural teams, mentoring staff, and staff development. 

Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential. 

The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

The successful Programme Director must be comfortable operating and traveling in a sometimes volatile security environment and therefore, changing plans and program tactics accordingly.

How to Apply

Interested candidates who meet the above required qualifications and experience should submit a cover letter, detailed Curriculum Vitae (CV) listing three professional references (including a recent supervisor) to hrkenya@ke.mercycorps.org on or before 26th June 2015 by 4.00pm. 

The email subject line must clearly show the job title and location they are applying for. 

Applications without the right subject heading will be automatically disqualified.

Please do not attach any certificates.