Wednesday, 19 June 2013

HORECA Sales Representative Job in Kenya

HORECA Sales Representative

Department:  Sales   

Reports to: Gen Business Development Manager
   
Purpose of the position
To ensure full penetration for the portfolio of all customers and to grow the base of customers in the area of operation in the HORECA Channel

Main Responsibilities

Functional Responsibilities
  • Identifying and establishing contact with potential customers proactively.
  • Achieving the monthly sales targets assigned.
  • Responding to sales inquiries from new and existing customers.
  • Delivering presentations of the company products in the HORECA business.
  • Maintaining the company’s contact database management with up-to-date contact, accurate and activity details.
  • Producing monthly sales reports and testing very new product releases to support product development team.
  • Ensuring effective internal communication within the Sales, Marketing team and HO.
  • Ensuring availability of the complete product line in the assigned market.
  • Maintaining a minimum stock level in the stock rooms as well as counters of each out let.
  • Maintain and report details of stock movement in each locations assigned.
  • Keeping a tight control on the outstanding level.
  • Providing maximum personal attention to avoid wastage of products.
  • Timely and frequent visits to the counters.
  • Operating within the company stipulated frame work.
  • Maintaining a healthy relationship with the customer support staff (merchandisers, shelf boys ……etc) in the different outlets.
  • Executing the role of merchandiser where ever applicable.
Key Performance Metrics
  • Good customer service
  • Positive image of the company
  • Pleasant personality
Competencies

Know-How and Skills
  • Excellent problem solving and organization skills
  • Self-motivated and flexible to work with negligible supervision.
  • Excellent written and verbal communication skills.
  • Good interpersonal and communication skills.
  • Tenacious work attitude.
  • Should be able to work as a team member.
  • Should have negotiation skills to deal with different kinds of customers.
  • Able to meet deadlines along with working under pressure.
  • Should be able to handle varied tasks.
  • Flexible to work anytime.
  • Willing to travel on frequent basis.
Proficiency Level:  Very Good
         
Leadership Framework:   
  • Insight
  • Result-oriented,
  • Self-driven,
  • Pro-active,
  • good planning,
  • Immune to stress,
  • Flexible.
Required Qualifications
  • College/University graduate; foreign trade or international business management major is preferred.
  • At least three years working experience in the FMCG, horeca channel
Interested in sales and business development

To apply, Follow this link http://bit.ly/12ouW09 to profile yourself by 21st June 2013

Retail Sales Executive Job in Kenya

Retail Sales Executive
 
Department:
Retail

Reports to
: Branch Manager

Role/Objective Summary

Selling company products to customers and introducing new products to prospective buyers.

Duties and responsibilities:
  • Determine the needs of the customer and show them the range of products available
  • Introduce new products to prospective buyers
  • Inform the branch manager of frequent enquiries for products not available in the shop
  • Keeping the shop and displays clean and tidy at all times
  • Ensure all items in the shop are clearly and correctly labeled
  • Receive deliveries, unpack and re-shelve stocks
  • Assist with regular stock checks and periodic stock takes
  • Respond to general customer enquiries received by phone or in person
  • Ensure any issues concerning customer care are reported to the Retail Manager
  • Establish and maintain healthy relationships with current and potential clients
  • Inform on new products and services as well as opportunities in the market
  • Any other duties as assigned by the management
Requirements
  • At-least 1-2Years Experience in a similar position.
  • Experience in an I.T firm would be an added advantage
  • Diploma in Sales and Marketing
  • Certificate in I.T would be of an added advantage
  • Presentable
  • Good communication skills
To apply, Follow this link http://bit.ly/12ouW09 to profile yourself by 21st June 2013

IRDO Field Officers, Clinical Officers, Nursing Officers, Counselors, Data Clerks, Social Worker Jobs in Kenya

Impact Research and Development Organization

Impact Research and Development Organization (IRDO) is a national NGO based in Kisumu. 
Its principal mandate is to design,  implement  and  evaluate  HIV/AIDS  research  and  intervention  programs  that  improve  the  health  status  of individuals and local communities. 
We are looking for qualified and experienced personnel to fill in the following positions in the Southern Nyanza Region (Rachuonyo North, Rachuonyo North, Suba, Homabay, Nyamira, Mbita, Ndhiwa and Kisii Central districts), Kenya. 
Successful candidates will be based in either of the districts.
 
Field Officers  
(3 Positions) – Homabay, Suba & Oyugis

Job Summary: 
To provide oversight for and coordinate Community Based HIV care program through Community Health Strategy and community outreaches.

Key Responsibilities and Duties:
  • Reporting to the Project Coordinator about implementation of the Community HIV Based Care (CHBC) and Prevention of Mother to Child Transmission (PMTCT) program.
  • Develop, update and oversee the implementation of Community Health Workers Work Plans/Action Plans.
  • Ensure that program activities including community outreaches, review meetings, home visits and trainings are carried out according to the Global Fund/Kenya Red Cross guidelines and with due diligence.
  • Ensure that correct information is relayed to beneficiaries, District Health Management Teams (DHMT) and other stakeholders in a timely manner.
  • Serve as a liaison person between IRDO, beneficiaries, DHMTs and the general community in dispensing information and activity reports.
  • Prepare and submit progress reports at required intervals; represent IRDO at meetings and conferences.
  • Regularly report to the Project Coordinator as and when required.
Minimum Qualifications and Competencies:
  • Must have a Diploma in Social Work, Community Development or related field.
  • Must have at least 2 years experience coordinating Community based HIV intervention programs, preferably in a similar  project/related project; must have experience with staff supervision. Knowledge and experience  of implementing Community Health Strategy is added advantage
  • Must be honest; and well organized.
  • Must be pleasant, have good communication skills and willing to work under pressure.
Other competencies:   
  • Ability to multi-task; 
  • excellent writing and presentation skills; 
  • excellent communication skills and teamwork; 
  • able to travel long distances; 
  • can work long hours, including weekends and public holidays when necessary; 
  • proficient in Microsoft Office packages.
Clinical Officers  
( 1 Position) -  Kisii Central

Job Summary: 
Provide the Minimum Package of Clinical services at the Wellness Centre and during community outreaches targeting Key Populations as per the set National Guidelines/standards.

Key Responsibilities and Duties:
  • Shall serve as the Wellness Centre Coordinator
  • Ensure excellent standards and quality of clinical care is provided to all clients and effective referrals and linkages made with tertiary health facilities.
  • Diagnose and institute effective clinical procedures which are consistent with National guidelines and observe legal and statutory requirements in all situations.
  • Mentor and supervise the other members of the clinical team
  • Ensure that all clients’ rights to access services are adhered to at the centre.
  • Ensure that the health care services are friendly, responsive to the needs and offered at the convenient time of
  • Key Populations and their clients.
  • Coordinate integration of health services with peer outreaches.
  • Ensure that correct information is relayed to beneficiaries, DHMTs and other stakeholders in a timely manner.
  • Ensure correct, confidential and timely updating of clients data/ records.
  • Prepare and submit progress reports at required intervals.
  • Reporting to the Project Coordinator with regular supervision from the clinical Manager. Regularly report to the
  • Project Coordinator as and when required.
Minimum Requirements:
  • Diploma in Clinical Medicine.
  • Registered with the Clinical Officer’s Council of Kenya.
  • Must have at least one year’s experience in a busy health facility.
  • Should have training and practical experience in Key Populations Intervention.
  • Knowledge on HIV/AIDS care and treatment added advantage.
  • Ability to diagnose and treat Sexually Transmitted Infections.
  • Must  be  pleasant,  have  good  communication  and  leadership  skills;  and  willing  to  work  in  challenging environments and under pressure.
  • Computer literacy is essential.
Nursing Officers 
( 2 Positions) -  Kisii Central

Job Summary: 
Provide or assist in the provision of Minimum Package of Clinical services at the Wellness Centre and during community outreaches targeting Key Populations as per the set National Guidelines/standards.

Key Responsibilities and Duties:
  • Reporting to the Wellness Centre Coordinator
  • Assess clients and establish health care needs as necessary.
  • Diagnose simple common health conditions, prescribe, and administer treatment.
  • Provide appropriate healthcare service; e.g. administration of treatment, dispensing drugs, etc.
  • Provide health education and counseling to clients on identified health problems and socio-economic issues related to their health.
  • Evaluate healthcare outcomes to clients and write individualized report.
  • Maintain confidential records on clients personal and health condition/care data.
  • Keep clinical environment tidy and safe.
  • Ensure efficiency and safety of assigned nursing commodities.
  • Ensure that all clients’ rights to access services are adhered to at the centre.
  • Ensure that the health care services are friendly, responsive to the needs and offered at the convenient time of
  • Key Populations and their clients.
Minimum Requirements:
  • Diploma in Registered Nursing from a recognized nursing training institution and in possession of a registration certificate issued by the Nursing Council of Kenya
  • Is in good professional standing with the Nursing Council of Kenya
  • Must have at least one year’s experience in a busy health facility.
  • Should have training and practical experience in Key Populations Intervention.
  • Knowledge on HIV/AIDS care and treatment added advantage.
  • Ability to diagnose and treat Sexually Transmitted Infections.
  • Must be pleasant, have good communication skills and willing to work in challenging environments and under pressure.
Drug and Substance Abuse Counselor 
(1 Position) - Kisii Central

Job Summary:  
Provide addiction counseling and treatment and HTC services to clients at the Wellness Centre and during community outreaches

Duties and Responsibilities
  • Offer HIV Testing and Counseling services to all clients and provide effective referrals when applicable.
  • Offer addiction counseling to all drug and substance abusing clients and refer them for group therapy sessions and family meetings.
  • Conduct family meetings to our clients together with their significant others
  • Create awareness on drug and substance abuse
  • Ensure clients information/data are kept safe and confidential
Minimum requirements
  • Must have VCT  training from NASCOP recognized institutions
  • Must have certificate in Drugs and Substance Abuse from a recognized institution
  • At least 1 -2 years experience in a similar position in a busy health set up
  • Should have training and practical experience in Key Populations Intervention.
  • Good written and verbal communication skills.
HTC Counselor 
(1 Position) - Kisii Central

Job Summary: 
Provide HTC services to clients at the Wellness Centre and during community outreaches

Duties and Responsibilities
  • Offer HIV/AIDS Testing and Counseling services to all clients and provide effective referrals when applicable.
  • Provide Provider initiated testing and counseling to clients’ and family members
  • Ensure quality HTC services are provided to clients as per the NASCOP standards.
  • Ensure proper linkages of clients accessing HTC services
  • Work with Peer Educators to ensure targets are met
  • Ensure clients information/data are kept safe and confidential
  • Submit duly filled data forms to the Wellness Centre Coordinator
  • Perform any other duty as assigned by immediate supervisor
Minimum requirements
  • Diploma in counseling and VCT, PITC, and Couple Counseling and MARPs training from NASCOP accredited institutions.
  • 1 year experience in a similar position in a busy medical facility
  • Excellent communication and interpersonal skills
Data Clerks  
(2 Positions) – Kisii Central & Homabay

Job Summary;  
Reporting to Data Officer, the successful candidate will perform data entry and management including data cleaning, and archiving to support the implementation of HIV prevention program activities.

Key Responsibilities
  • Co-ordinate the collection of data from activity sites.
  • Review, analyze, and validate activities data to ensure consistency, integrity and accuracy based on project specific guidelines.
  • Secure all data collected from the respective field stations
  • Perform timely entry of data into project databases, and maintain data accuracy through review of case report forms for completeness and consistency.
  • Maintain documentation based on Global Fund/Kenya Red Cross guidelines to assist in standardizing data management procedures.
Qualifications and competencies
  • Diploma in Computer Science or Information Technology.
  • At least 1 year experience in data entry in a busy organization.
  • Sound knowledge of Ms. Word, Ms. Access, Ms. Excel, and SPSS or its equivalent.
  • Strong  ability  to  co-ordinate,  prioritize  and  organize  workload;  work  under  pressure  with  minimal supervision.
  • Excellent writing and presentation skills.
  • Ability to meet targets within specified timeframes.
  • Willingness to travel within the project area
Outreach Worker/Social Mobilizer 
(1 Position) - Kisii Central

Job Summary: 
To coordinate and mobilize Key Populations activities at the Wellness Centre and Hotspots through the peer led education model and during community outreaches /targeted forums.

Key Responsibilities and Duties:
  • Develop, update and oversee the implementation of Peer Educators Work Plans/Action Plans.
  • Ensure that program activities including community outreaches, peer review meetings, one on one sessions and trainings are carried out according to the Global Fund/Kenya Red Cross guidelines and with due diligence and targets met.
  • Ensure that correct information is relayed to beneficiaries, DHMTs and other stakeholders in a timely manner.
  • Prepare and submit progress reports at required intervals; and represent IRDO at relevant meetings.
  • Regularly report to the Project Coordinator as and when required.
Minimum Qualifications and Competencies:
  • Should have a Diploma in Social Work, community development or related field.
  • Must have at least 2 years experience coordinating Key Population intervention programs, preferably in a similar  project/related  project;  must  have  experience  with  Peer  Educators  supervision.  Knowledge  and experience of implementing Peer led sessions with Key population is added advantage
  • Must be honest; and well organized.
  • Must be pleasant, have good communication skills and willing to work under pressure.
Other  competencies:   
  • Ability  to  multi-task; 
  • good  writing  and  presentation  skills; 
  • communication  skills  and teamwork; 
  • able to travel long distances; 
  • can work long hours, including weekends and public holidays when necessary.
Submit applications, complete with updated CV, copies of certificates and testimonials, names and telephone numbers of two professional referees, current and expected salary, to reach the undersigned not later than 23rd June 2013.

The Human Resources Officer

Impact Research and Development Organization

P O. Box 9171-40141 Kisumu.

Golftrick Investments Receptionist/Front Office, Customer Service Executive, Graduates Programme, Stores Assistant, Credit Clerks/Cashiers Jobs in Mombasa, Kenya

We are a new upcoming consulting and trading firm based in Mombasa. 
Our areas of focus include Research Training and Education and commodity trading.

Receptionist/Front Office

Job Summary
  • To assist our guests efficiently, courteously and professionally in all front office and golf related functions.
  • To maintain our standards of hospitality at all times.
  • To have a thorough knowledge of all front office and golf operations. Job Purpose
  • Our Front Desk Agent is very often the first and last member of staff hotel guests will see.
  • They have to reflect our atmosphere and convey a sincere welcome to all customers and coordinate management with staff and guests with business.
Section Two: General Tasks and Responsibilities
  • Practice gracious hospitality and promote goodwill by addressing guest’s by name, being friendly and helpful to all guests, fellow coaches and stars at all times.
  • Attending to calls, both internal and external calls according to our Standards.
  • Have knowledge of villa and Homestays types and locations within the resort and assign rooms as per required rates indicated and maximize villa sales.
  • Have knowledge of the villa and Homestays rates, the packages, discounts and maintain knowledge of our product line, market conditions, and customers' objectives.
  • To ensure maximum villa occupancy in line with agreed policy on overbooking.
  • Communicate to the housekeeper with detailed information and requests on the expected arrival of the day including special services required e.g. a baby cot.
  • Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
  • Participate in the daily 15-minute brief and complete all duties listed on reception checklist.
  • Develop a thorough knowledge of the property, staff, services and the hours of operations.
  • Ensure guest messages are delivered promptly to the guest rooms.
  • Handle wake up calls diverted from the call centre.
  • Perform all business centre duties and cover the area in accordance to the departmental rota.
  • Assist in the training of new employees when required.
  • Protect guest’s and stars security by never revealing any personal information, room numbers, addresses, telephone numbers etc. unless authorized by a coach.
  • Handle any guest problems or complaints in a professional and hospitable manner and report any unusual occurrences and/or requests to a coach.
  • Ensure the cleanliness and neatness of the front desk.
  • Hand over any relevant information with necessary departments and stars.
  • Familiarize yourself of the daily activities and meetings that are being held in the hotel.
  • Have a thorough knowledge of the hotel PMS system, telephone systems, PDQ, pagers and scanners. Know who to report hardware and software problems to and know how to action crash procedures.
  • Actively participate in special guest programs such as: repeat guest history, guest satisfaction surveys and guest responses.
  • Study the function sheets, the guest correspondence letters, memorandums and any other relevant information to ensure that communication between the Front office department and all the other departments is maintained at all times.
  • Perform manual postings of both accommodation and other related expenses onto the guest accounts and receive payment.
  • Have knowledge of and maintain the safe deposit boxes.
  • Be flexible in assisting around the property in response to business and guest demands as well as to any other reasonable duty as requested by the management.
  • Print contingency reports, i.e. departure list, high balance report, in-house guest list, guest ledger balance report, upon every shift - 7am, 12pm, 3pm and 11pm. File in the respective files as backup in case of system failure.
  • Have the departure list ready with all the bills attached to the guest folios prior to the guest check out.
  • Handle guest checkouts efficiently and in a professional manner, having a thorough knowledge of all checkout procedures.
  • Ensure that all the departed rooms have been checked out from the opera system and file the key card.
  • Alert the front management or the assistant manager immediately you notice a discrepancy.
  • Comply with all company policies and procedures, but allow for judgement flexibility as situations demand.
  • Attend and participate fully in departmental and company meetings and training sessions as required by your Manager and to implement the given training as well as taking responsibility for your personal development within the company.
  • Comply with the company regulations as stipulated in the staff handbook, regarding uniform timekeeping, hygiene and general conduct.
  • Understand the Resort’s Fire and Safety procedures
Duties and Responsibilities
  • Is following Company’s Mission / Vision & Guiding Principles.
  • Is complying with the Company’s Code of Conduct, Employee Hand Book and Kenyan Laws.
  • Is familiar with Club Lounge members, known repeat guests, VIPs and provide special attention and recognition.
  • Assists in maintaining presentation standards to ensure facilities, OS&E and FF&E are clean, in good repair and well maintained.
  • Participates on the guest comp
Customer Service Executive

The job-holder will be responsible for standardizing customer service and experience across the company to ensure that the team offers top level, prompt, courteous and efficient service to customers, achieving exhilarating customer experiences.

Key Duties and Responsibilities
  • Accuracy of reporting and data base information
  • Develop customer service standards and devise ways to measure and monitor the same.
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Implement the standards in all MCL outlets.
  • Coordinate with other departments to ensure facilitation of service delivery and implement growth strategies.
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Co-ordinate and manage customer service projects and initiatives
  • Evaluate performance and management of staff
  • Identify and address staff training and coaching needs
  • Conduct customer service audits.
  • Coordinate the complaint handling process.
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
Qualifications
  • Diploma in a business related field.
  • At least 3-5 years’ experience in handling customer Service at a supervisory level.
  • Good knowledge of Bank/Microfinance Operations, CPA qualifications and Audit will be an added advantage.
Key Competencies

Personal attributes & skills required in undertaking the role:
  • Should be able to foster and imbibe excellent service values to all relevant staff.
  • Excellent communication and presentation skills.
  • Leadership Skills. Socially Confident - at ease with meeting people, knows what to say and is quick to establish rapport.
  • Quick thinker - is able to think on their feet.
  • Resilient - emotionally restrained, rarely upset by criticism.
  • Optimistic - able to keep spirits up despite setbacks.
  • Innovative - generates ideas, shows ingenuity, and thinks up solutions.
  • Achievement/ results orientated - Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.
  • Assertive - will put forward an idea or view despite opposition and without violating rights of others
  • Affiliative - shares with and consults others, enjoys working in a collaborative context.
  • Aged to be between 28 - 35 years.
  • Graduate Management Trainees
We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our clients at the heart of everything they do.

And we're looking for more people like this to join our friendly and professional team.

We currently have the following vacancy:

Graduates Programme
In return we'll give you a generous financial and benefits package including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people.

Most importantly, we'll give you the room to be yourself.

Requirements
  • Bachelors degree or a Diploma in any Hospitality Course,Business Studies,Accounts, ETC.
  • Results oriented, entrepreneurial and self-motivating
  • Tenacious and resilient, driven to achieve even when faced with obstacles
  • Strong commercial understanding of business issues / opportunities
  • Strong understanding of sales and marketing strategy and planning issues
  • Strong analytical skills, with ability to develop strategies, tactics and measurable implementation.
  • Previous experience will be an added advantage.
Stores Assistant

To act under the direction of the store’s and logistics manager by carrying out all stores activities and operations assigned

Qualifications:
  • Computer Literate
  • Presentable
  • Good Communication Skills
  • Conversant with Sage-pastel
Credit Clerks/Cashiers.

We are looking for accounts clerks/cashiers.

Requirements

  • Literate in basic computer applications
  • A certificate in KATC, CPA PART 1
  • OR Diploma in Business Administration
  • 3 years working experience (will be an added advantage)
All applications accompanied by Cv should be sent to golftrickinvestments@gmail.com

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