Equity Bank is the
region’s leading Bank whose purpose is to transform the lives and
livelihoods of the people of Africa socially and economically by
availing them modern, inclusive financial. services that maximize their
opportunities.
With a strong foot-print
in Kenya, Uganda, Tanzania, Rwanda and Southern Sudan, Equity Bank is
now home to more than 8 million customers - the largest customer base in
Africa. Currently the Bank is seeking additional talent to serve in the
roles outlined below:
Service Delivery Manager
Service Delivery Manager
The Position
Reporting to the General. Manager - Shared Services, the role holder will own and drive services proposition and provision through management of agreed service level agreements.
Key Responsibilities
- To lead and take ownership of issues reported at the Service Desk [Help Desk] for Kenya and Subsidiaries.
- To drive the resumption of disrupted services and identify immediate recovery/workaround plan for business to resume service.
- To manage the expectation of key stakeholders at the time of incident/service disruption via effective communication handling and notification messages.
- To participate in relevant discussions and reviews on problems/incidents and contribute in achieving faster resumption time and root cause findings.
- To drive continuous quality improvement by developing cost-effective and risk mitigating solutions to create workaround/recovery and minimize service impact (i.e. financial, reputational risk etc).
- Track progress and own any outstanding high severity incidents/service descriptions and drive the checkpoint discussions for resumption and recovery.
- Ensure relevant stakeholders are well engaged and be the key escalation point for stakeholders to address issues on critical incidents.
- Effective and constant engagement with team members/colleagues in order to achieve set performance targets for issues reported at Service Desk.
- Facilitate any knowledge gathering and sharing on critical systems/services to better improve incident and issue management activities.
- Surface business issues affecting the overall solution and manage implementation of any remedial action.
- Ensure process risk mitigations and deliverables are in line with audit requirements.
- Adherence to the specified standards of quality and audit/ risk requirements.
Candidate’s Profile and Qualifications
- A Bachelors degree, preferably in IT, Banking, Administration or Customer Service disciplines.
- Above 3 years managerial background in incident, problem, compliant or service management operations.
- Experience working in a 24/7 environment would be an added advantage.
- Relevant experience in operations support functions, project management and quality improvement/initiatives.
- Knowledge and working experience in help desk operations, contact center operations and/or customer care/service operations at head office or branch locations.
- Understanding of banking and IT environment is an added advantage.
- Understanding the disciplines of incident & problem change and call management functions.
Desired Knowledge, Skills and Ability
- Possess conflict resolution skills and familiar with multicultural conference discussions.
- Ability to deliver consistent results under pressure.
- Maintain a sense of urgency about solving problems and take appropriate and timely decisions and actions to achieve outcomes, while being diplomatic, tactful and tolerant in relaying and receiving information.
- Ability to work with people across all levels of seniority.
- Cultural sensitivity — allowing understanding of how business expectations differ in different cultural environments.
- Performance driven and quality conscious.
- Strong analytical and troubleshooting skills.
- Good interpersonal and communication skills.
- Ability to network effectively with other units within the business and within the team.
- Effective coordination, and influencing skills, team work and leadership qualities.
Head of Performance Management
The Position
Reporting to the General Manager - Shared Services, the role holder will be in charge of driving strategic group performance through shared service value chain; value drivers being, cost-income ratio, cost and income rationalization and group CSF implementation.
Key Responsibilities
Cost Business Performance, Budget and Forecast
- Understand cost drivers for subsidiaries so as to identify efficiency gains and set hard targets for cost saving.
- Track and monitor month-on-month cost variances and ensure financial discipline.
- Review actual business volumes against projections, analyze impact to resource requirements and cost base.
- Engage subsidiary businesses and lead an effective budget & forecast process as per group guidelines.
- Analyze business performance and initiatives, and highlight risks and opportunities. Assist business address risks to ensure committed financial outcome.
- Produce a detailed group profitability review of existing products and new products.
- Provide financial input for drafting of subsidiaries PAR reports.
Financial Management Reporting and Controls
- Ensure timely & accurate reporting to group management.
- Develop and manage the preparation of group management information reports for timely and accurate assessment of financial. performance.
- Review and support business on group accounting policy & financial controls. This includes the consistent application of the transfer pricing and cost allocation methodologies.
Project Management
- Through the Shared Service platform, support finance and business teams on various strategic projects assigned from time to time.
- Assist in the evaluation of group projects (through pre and post implementation reviews) with specific value propositions, and in accordance with group and local guidelines.
Candidate’s Profile and Qualifications
- A Bachelors and Masters degree in Business, or Accounting or its equivalent from a recognized institution.
- Professional Qualification - CIMA, CPA, ACCA.
- Above 4 years working experience in the banking industry.
- High level of computer literacy and understanding of business computing environments.
- Knowledge of the banking practice and products.
- Strong knowledge in management accounting principles.
- Strong analytical skills and an eye for detail.
- Good communication and interpersonal skills.
- Team builder.
Desired Knowledge, Skills and Ability
- People management skills.
- Executive presentation skills.
- Financial analytical skills.
- Leadership skills.
- Customer service skills.
- Strong communication and negotiation skills.
- Excellent interpersonal skills.
Anti Money Laundering Compliance Manager
The Position
The role holder will. provide key subject matter expertise and leadership on Anti Money Laundering and Sanctions Compliance to the Bank. He/she will manage the overall health and continued improvement of Anti Money Laundering and Sanctions Compliance programs and systems.
Key Responsibilities
- To support the build, implementation and management of the regulatory risk, anti money laundering control and monitoring framework, facilitating compliance with relevant regulation and internal policy.
- To effectively manage regulatory and anti money laundering risk by ensuring risks are identified, assessed, mitigated, monitored and reported in an effective manner.
- To identify relevant emerging and upstream regulatory risks through the analysis of internal policy and regulations as well as driving improvements in the management of the Anti Money Laundering and Sanctions Compliance frameworks across the Bank, proactively identifying the need for adoption of controls to meet changes in the risk profile and optimize balance between risk and controls.
- To provide continuous liaison, training and advisory support to business units within the Bank and to review and advise on new products and projects for conformance with relevant regulations and the Banks Anti Money Laundering and Sanctions Compliance programs.
- To prepare internal and external compliance reports in regard to external and regulatory compliance issues on Anti Money Laundering and Sanctions Compliance.
- To train and provide leadership to a team of AML analysts.
- Candidate’s Profile and Qualifications
- Undergraduate degree from a recognized university.
- 5 years wide range banking experience, 2 of which must be at a supervisory level at an Anti Money Laundering and Sanctions Compliance unit of a commercial bank.
- Hands on experience using Anti Money Laundering and Sanctions Compliance systems.
- Risk relevant professional qualifications such as ACAMS, FRM e.t.c will be an added advantage.
Desired Knowledge, Skills and Ability
- Effective communication, coordination, influencing skills, team work and leadership qualities.
- Must have a proactive approach to continuous improvement.
- Methodical analysis and problem solving skills including the ability to translate complex problems into actionable recommendations for decision making.
- Ability to work under tight deadlines with a flexible approach to accept and champion change.
- An awareness of operational risk assessment techniques and knowledge of systems processes and procedures adopted within risk management.
- Conversant with compliance environments and regulatory requirements and developments.
- Ability to work with people across all levels of seniority.
If you meet the above
requirements, please submit your application quoting the job you are
applying for and a detailed Curriculum Vitae including your current
remuneration, daytime telephone contact and email address to
jobs@equitybank.co.ke by 24th May 2013.
Only shortlisted candidates will be contacted.
Equity Bank is an equal opportunity employer.
We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace.
