CIC Relationship Manager Job in Kenya

Relationship Manager

Purpose of the Job

To generate revenues for the Group through religious organizations and educational institutions.

Duties & Responsibility

• Search, identify & conduct daily sales calls for financial planning sessions with religious organizations and educational institutions
• Acquire customers and generate the targeted amount of premium – Deliver Complete Product Information to Customers
• Monitor & fulfill prospect and customer leads provided by the company for new business or cross sell opportunity
• Cross sell and upsell products to existing customers & build portfolios
• Manage the relationship with customers to ensure persistency & renewals
• Ensure adherence to all sales systems, operational, underwriting, compliance guidelines & ensure accurate data capture
• Servicing of existing clients
• Recruiting, developing and maintaining strategic relationships both in religious and educational sectors
• Training relationship
• Market development
• Product development and market intelligence
• Generate production reports
• Target setting and evaluation
• Setting performance standards
• Manage business risks, resources and expenses

Requirements
Academic Qualifications

• Minimum-Bachelors’ degree in a business related field, preferably Marketing.
• Professional Qualifications
• Insurance diploma or at least 6 papers in ACII
• Relevant Work Experience
• At least 8 Years’ experience in marketing, customer care or business development.

Skills/ Knowledge

• Excellent verbal communication & presentation skills
• Interpersonal
• Training skills
• Negotiation skills
• Leadership skills
• Conversant with underwriting procedures

If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.

For example: Ref : Application for Relationship Manager

Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke

The application should reach us by close of business on 26th April 2013. Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013consider your application unsuccessful.

CIC Customer Service Assistant Job in Kenya

Customer Service Assistant

 
Purpose of the Job

To ensure all Customers and Prospects are handled in a friendly and efficient manners as per the CIC Customer Value Proposition and to administer product support and query resolution to Customers

Duties & Responsibility

• Answer all incoming calls within three rings professionally stating the company name and my name
• Transfer all incoming calls to the correct extension
• That all calls, e-mails and walk in Customers and Prospects are handled as per the CIC Customer Value Proposition, added to the contacts database and queries resolved within 24 hours of initial contact
• Escalate Customer queries to the relevant job role if necessary
• Create a record of all Customers and referrals
• Retrieve voice mail messages and re-establish contact with both internal & external Customers
• Make contact with CIC Customers by email, telephone calls, SMS and social media within the specified turnaround time
• Complete call logs and reports
• Handle traffic generated from marketing campaigns
• Visit the Branches to promote Customer Service
• Generate and distribute weekly Jipashe e-newsletter on Customer Service
• Participate in the Newsletter Committee

Requirements
Academic Qualifications

• Degree in business related field E.g Business Management, Business Administration or Marketing (preferable).

Professional Qualifications

• Certificate in Customer Service
• COP an added advantage

Relevant Work Experience

• At least one years’ experience in marketing or Customer Service within the financial services industry
• Excellent Customer Service skills
• Excellent communication skills in both English and Kiswahili
• Highly ICT literate
• Excellent telephone etiquette skills
• Good understanding of ALL CIC products and the organisation structure

If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.

 For example: Ref : Application for Customer Service Assistant Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke

The application should reach us by close of business on 26th April 2013. 

Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013consider your application unsuccessful.

CIC General Insurance Relationship Officer Job in Kenya

Relationship Officer – General Insurance
Purpose of the Job
To sell insurance services, promote the CIC brand, generate revenue and enhance the market share of the company by promoting high ideals of customer service excellence

Duties & Responsibility

• To ensure that market intelligence is carried out in order to identify prospects and establish their needs
• To ensure proper dissemination of product knowledge to the intermediaries/direct customers
• To give competitive quotations and ensure follow-ups are done for the same
• To facilitate timely issuance of relevant documents
• To facilitate timely collections of  premiums as per the company’s credit policy
• To make regular visits in order to maintain relationships with the customer
• To discuss the upcoming renewals to avoid lapses and ensure business retention
• To advise customers/clients on claims procedures i.e. timely reporting and relevant documentation
• To give support to intermediaries including carrying out risk surveys
• Soliciting for business from intermediaries.
•  Organising Agents’ seminars.

Requirements
Academic Qualifications

• Minimum of a Bachelor’s Degree in a Business related field, preferably Marketing from a recognized institution.

Professional Qualifications

• ACII/AIIK at least 3 papers.

Relevant Work Experience

• At least 2 years working experience in sales or marketing within a corporate environment. Previous experience in the insurance industry will be an added advantage.
• A clean and valid Driving Licence

Skills/ Knowledge

• Excellent communication and presentation skills
• Detailed product knowledge and underwriting skills
• Analytical skills
• Negotiation skills
• Driving skills
• Proficiency in MS Office skills

If you meet the above requirements and consider yourself up to the challenge, please email your application and a copy of your CV clearly indicating on the subject of your email the job Ref No.

For example: Ref : Application for Relationship Officer – General Insurance Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke

The application should reach us by close of business on 26th April 2013. 

Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013consider your application unsuccessful.

CIC Credit Control Assistant Job in Kenya

Credit Control Assistant

 
Duties & Responsibilities

• Ensure that relevant customer information is captured for new accounts
• Evaluate reputation and credit worthiness of new and existing agents
• Ensure trading accounts are operated according to the agreed terms
• Reconcile customer records
• Reconcile debtors control account
• Liaise with sale and branch managers in follow up of overdue accounts including customer visits
• To log and  respond to customer queries
• To prepare credit control reports
• Carry out general administration of account receivables.

Academic Qualifications

• Minimum  Bachelor’s degree in a Business Related field or Economics
• CPA (K)
• Credit management Certificate
• A valid driving licence

Professional Qualifications

• CPA (K)
• Credit management Certificate
• A valid driving licence

Relevant Work Experience

• 4 Years with at least two years  exposure in Credit Control, preferably in insurance.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title.

For example: Ref : Application for Credit Control Assistant Position to:

The Group Human Resources Manager
CIC Insurance Group Ltd

Strictly through Email to: recruitment@cic.co.ke.

 The application should reach us by close of business on 26th April 2013. 

Please note only shortlisted candidate will be contacted. 

If you do not hear from us by 15th May 2013consider your application unsuccessful.