F&B Services Manager Job in Kenya

Position: F&B Services Manager

Department: F&B

Reports to: Director of Operations

Scope of Position:
 

To plan, organize, direct, control and evaluate the operations of all the F&B outlets and ensure that there is adherence agreed budgetary limits and parameters of the law, particularly liquor law.
 

Responsibilities:

• To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
• To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
• To ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
• ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that room service orders are executed promptly and that they comply with the required standards.
• To ensure that room service colleagues are correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various F&B sections.
• To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
• To ensure that company and statutory hygiene standards are maintained in all areas.
• To attend timeously to customer complaints.
• To hold regular performance appraisals with all management colleagues, identifying areas for Ensure all grooming, spot check and temperature control sheets are filled as required
• Identify development and training needs among F&B colleagues and ensuring that this training is effected.
• To ensure that regular stock takes are conducted.
• To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
• To ensure that an effective table reservation system is in operation.
• To circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and colleagues.
• To be fully aware of trends in the industry and make suggestions for improvement of the catering operation.
• To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.
• Performs any other reasonable duties as required by the department head.

Qualifications:

• Diploma or degree in business management or tourism related field would be an asset
• 2 years of culinary experience in a 5 star luxury hotel environment
• Strong supervisory and communication skills
• Food Hygiene and Safety trained
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Leadership skills 
• Flexibility
• Adaptability
• Inventory management 
• Conflict resolution
• Ability to work under pressure
• Ability to multi-task
• Good organizational skills
• Enthusiastic and with outgoing personality who is very guest driven

To apply 

Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

Client Service Manager Job in Kenya

Job Title: Client Service Manager 
 

Department: Media
 

Reports to: Chief Executive Officer
 

Purpose
 

To interact with clients to provide and process information in response to enquiries, concerns and requests about products and services. 

Maintain client satisfaction by providing problem-solving resources; and follow-up to ensure the job is delivered as promised. 

To source for new clients as well as look for repeat business within existing clients. 

Primary point of contact for clients.

Key Job Accountabilities

• Ensure the quality of services and products meet the Consult requirements for superior client service.
• Oversee Media product marketing and sales campaigns.
• Provide product knowledge training to Media clients.
• Meet set target revenues in the defined time frame.

Duties

• Deal directly with clients either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the IT Support department.
• Manage Media client accounts.
• Keep all records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken
• Communicate and coordinate Media activities with internal departments
• Follow up on client orders to ensure they are delivered as promised.
• Any other duties as may be allocated.

Performance Measures

• Number of Clients signed at Media.
• Unresolved customer queries/complaints.
• Revenue Targets

Person Specification
 

Work Experience 

• More than 3 years experience in Sales, Marketing or Product development.
• Experience in the digital advertising field i.e. Indoor and Outdoor Advertising.

Education Requirements

• Bachelor degree in Marketing required.

Skills

• Excellent Written & Spoken Communication. 
• In-depth knowledge of digital advertising.
• Project management skills
• Strategic planning skills
• Use of MS Office.
• Customer and problem-solving skills
• Presentation skills

Training

• Delivering Presentations

Personality

• Confidently spoken
• Proactive
• Innovative and creative
• Ability to multi-task
• Willingness to learn
• Honest
• Organized
• Attention to detail
• Diplomatic
• Team player

Special Requirements

• After-hours work may be necessary in case of pending work.

To apply

Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

General Manager, Branch Manager, Technical Sales Managers and Logistics Co-ordinator Jobs in Kenya

General Manager
 

The successful candidate shall be working autonomously and reporting to top management.
 

Qualification and Skills:

• Minimum requirement, a degree in mechanical engineering or its equivalent.
• At least 5 years experience in the field with generators, construction and lifting equipment at senior management level.
• Experience in sales, management and administration.
• Market knowledge.
• Strong interpersonal and communication skills.
• Demonstrated ability to build cohesive teams and achieve set targets through team work.

Branch Manager

The successful candidate shall be working autonomously and reporting to top management.
 

Qualification and skills:

• Minimum requirement a degree in Engineering or Business Administration
• At least 3 years experience in heavy machinery, plant and equipment at senior management level
• Experience in sales, management and administration
• Market knowledge
• Strong interpersonal and communication skills
• Demonstrated ability to build cohesive teams and achieve set targets through team work

Technical Sales Manager

Qualification and Skills:

• Minimum requirement, a degree or higher national diploma in mechanical/electrical engineering/Mechatronics or its equivalent.
• At least 3 years experience in technical sales of either generators, lifting or construction equipments.
• Market knowledge.
• Strong interpersonal and communication skills.
• Result oriented, consistent and reliable.

Freight and Logistics Co-ordinator  

The successful candidate shall be working autonomously and reporting to top management.
 

Qualification and Skills:

• Minimum requirement, a degree or higher diploma in logistics and supply management or its equivalent
• Experience in imports, EAC Common External Tariff documentation customs documentation and clearance of goods.
• At least 5 years experience in air and sea freight forwarding, tracking and logistics.
• Computer literate.
• Strong interpersonal and communication skills.
• Driven, organized and resourceful with ability to prioritize.
• Ready to travel.

Technical Sales Manager – Print Division
 

Qualification and Skills:

• Minimum requirement, degree in engineering or equivalent.
• At least 3 years experience in technical sales of print equipment, accessories and after sale marketing.
• Market knowledge.
• Strong interpersonal and communication skills.
• Result oriented, consistent and reliable.
• Ready to travel.

To apply, send your CV to recruitment@careerdirections.co.ke before Friday 10th April indicating the position applied on the subject line.

Jumia Kenya Graphic Designer Job Vacancy

Jumia Kenya

 Graphic Designer

Jumia is the #1 leader of E-commerce in Africa.
 

Our company is part of Rocket Internet, a global and leading incubator of start ups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, Glossybox… 

We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis.
 

Jumia is expanding its activities in Kenya. 

To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. 

This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe.
 

If you want to become an entrepreneur in e-commerce businesses and join one the fastest growing company in the world, please send your resume to: joinus-kenya@jumia.com

Job Description: Graphic Designer.
 

You join our Marketing Department. Your tasks will be to take responsibility and drive all activities related to Graphic design during the launch of a new company, including:

• Coordinating different teams to ensure production of high quality web content
• Managing Graphic Chart
• Creating images, visuals, banners and all required materials
• Mastering Photoshop (speed of execution, images/logo adjustments, creation and layout, quick understanding of guidelines and briefs)
• Attract and retain target audience through content
• Enhance our websites with images and videos.

You have significant experience with graphic Design and like challenging environment. 

Please be ready to show your portfolio.

Our offer

• A unique education in launching and scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An attractive salary package
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Please send your resume to: joinus-kenya@jumia.com

Join the journey!