Client Service Manager Job in Kenya

Job Title: Client Service Manager 
 

Department: Media
 

Reports to: Chief Executive Officer
 

Purpose
 

To interact with clients to provide and process information in response to enquiries, concerns and requests about products and services. 

Maintain client satisfaction by providing problem-solving resources; and follow-up to ensure the job is delivered as promised. 

To source for new clients as well as look for repeat business within existing clients. 

Primary point of contact for clients.

Key Job Accountabilities

• Ensure the quality of services and products meet the Consult requirements for superior client service.
• Oversee Media product marketing and sales campaigns.
• Provide product knowledge training to Media clients.
• Meet set target revenues in the defined time frame.

Duties

• Deal directly with clients either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the IT Support department.
• Manage Media client accounts.
• Keep all records of customer interactions and transactions
• Record details of inquiries, comments and complaints and details of actions taken
• Communicate and coordinate Media activities with internal departments
• Follow up on client orders to ensure they are delivered as promised.
• Any other duties as may be allocated.

Performance Measures

• Number of Clients signed at Media.
• Unresolved customer queries/complaints.
• Revenue Targets

Person Specification
 

Work Experience 

• More than 3 years experience in Sales, Marketing or Product development.
• Experience in the digital advertising field i.e. Indoor and Outdoor Advertising.

Education Requirements

• Bachelor degree in Marketing required.

Skills

• Excellent Written & Spoken Communication. 
• In-depth knowledge of digital advertising.
• Project management skills
• Strategic planning skills
• Use of MS Office.
• Customer and problem-solving skills
• Presentation skills

Training

• Delivering Presentations

Personality

• Confidently spoken
• Proactive
• Innovative and creative
• Ability to multi-task
• Willingness to learn
• Honest
• Organized
• Attention to detail
• Diplomatic
• Team player

Special Requirements

• After-hours work may be necessary in case of pending work.

To apply

Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.

General Manager, Branch Manager, Technical Sales Managers and Logistics Co-ordinator Jobs in Kenya

General Manager
 

The successful candidate shall be working autonomously and reporting to top management.
 

Qualification and Skills:

• Minimum requirement, a degree in mechanical engineering or its equivalent.
• At least 5 years experience in the field with generators, construction and lifting equipment at senior management level.
• Experience in sales, management and administration.
• Market knowledge.
• Strong interpersonal and communication skills.
• Demonstrated ability to build cohesive teams and achieve set targets through team work.

Branch Manager

The successful candidate shall be working autonomously and reporting to top management.
 

Qualification and skills:

• Minimum requirement a degree in Engineering or Business Administration
• At least 3 years experience in heavy machinery, plant and equipment at senior management level
• Experience in sales, management and administration
• Market knowledge
• Strong interpersonal and communication skills
• Demonstrated ability to build cohesive teams and achieve set targets through team work

Technical Sales Manager

Qualification and Skills:

• Minimum requirement, a degree or higher national diploma in mechanical/electrical engineering/Mechatronics or its equivalent.
• At least 3 years experience in technical sales of either generators, lifting or construction equipments.
• Market knowledge.
• Strong interpersonal and communication skills.
• Result oriented, consistent and reliable.

Freight and Logistics Co-ordinator  

The successful candidate shall be working autonomously and reporting to top management.
 

Qualification and Skills:

• Minimum requirement, a degree or higher diploma in logistics and supply management or its equivalent
• Experience in imports, EAC Common External Tariff documentation customs documentation and clearance of goods.
• At least 5 years experience in air and sea freight forwarding, tracking and logistics.
• Computer literate.
• Strong interpersonal and communication skills.
• Driven, organized and resourceful with ability to prioritize.
• Ready to travel.

Technical Sales Manager – Print Division
 

Qualification and Skills:

• Minimum requirement, degree in engineering or equivalent.
• At least 3 years experience in technical sales of print equipment, accessories and after sale marketing.
• Market knowledge.
• Strong interpersonal and communication skills.
• Result oriented, consistent and reliable.
• Ready to travel.

To apply, send your CV to recruitment@careerdirections.co.ke before Friday 10th April indicating the position applied on the subject line.

Jumia Kenya Graphic Designer Job Vacancy

Jumia Kenya

 Graphic Designer

Jumia is the #1 leader of E-commerce in Africa.
 

Our company is part of Rocket Internet, a global and leading incubator of start ups specialized in e-commerce. We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, Glossybox… 

We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis.
 

Jumia is expanding its activities in Kenya. 

To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. 

This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe.
 

If you want to become an entrepreneur in e-commerce businesses and join one the fastest growing company in the world, please send your resume to: joinus-kenya@jumia.com

Job Description: Graphic Designer.
 

You join our Marketing Department. Your tasks will be to take responsibility and drive all activities related to Graphic design during the launch of a new company, including:

• Coordinating different teams to ensure production of high quality web content
• Managing Graphic Chart
• Creating images, visuals, banners and all required materials
• Mastering Photoshop (speed of execution, images/logo adjustments, creation and layout, quick understanding of guidelines and briefs)
• Attract and retain target audience through content
• Enhance our websites with images and videos.

You have significant experience with graphic Design and like challenging environment. 

Please be ready to show your portfolio.

Our offer

• A unique education in launching and scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An attractive salary package
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Please send your resume to: joinus-kenya@jumia.com

Join the journey!

Financial Services Company Office Administrator Job in Westlands Nairobi Kenya

Our client is a specialized financial services Company supporting Small & Micro – Enterprises in East Africa through providing tailor-made services. 

The client is seeking to recruit for the position of a Office Administrator based in Westlands Nairobi.

Position: Administration Officer 

1 Post

Gross Salary: 30-35K

Role Objective: To assist the administration team in the provision of clerical and administrative services to our clients; including carrying out secretarial, administrative and clerical duties

Main Responsibilities, Tasks & Duties

• To provide administrative support to the Executive Director
• To undertake office telephone reception, including taking messages for other staff.
• To pro-actively provide administrative support for our clients including filing, word processing, and reprographics work;
• To liaise with and give appropriate information to clients as and when required;
• To assist with the general administration of work within the company
• To assist in the compilation of reports and records, and assessment of data as may be required by the company
• To assist in the compilation, maintenance and analysis of client personnel records;
• To use computerised systems e.g. Word, Excel, Outlook and databases, to input and manage data and produce required documentation;
• To input and validate data onto the company computerised systems as required;
• To complete as necessary such reports and returns as may be required

Required Qualifications

• Diploma/ Degree in Business Administration/Management or related field
• Excellent writing and communications skills  
• At least 1 year experience in office administration work
• Demonstrate attention to detail, ability to follow procedures, meet deadlines
• Ability to work independently and cooperatively with team members
• Ability to plan and prioritize work
• Excellent computer skills (Outlook express, MS Office, emails)
• Good interpersonal skills, ability to multi-task and self manage

If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke, indicating the title (Administration Officer -Westlands) on the subject line.

Recruitment Manager
Corporate Staffing Services
3rd Floor, Nabui House, Unga Lane Westlands

(Next To Unga House) Nairobi.