Customer Retention Executive (Exports) Job in Mombasa Kenya

Title: Customer Retention Executive (Exports)  

Location: Mombasa
 

Company Profile
 

One of the largest manufacturers of high quality edible vegetable oils & fats, margarine, and laundry & toilet soaps in the East and Central African region.

Main Responsibilities

• Customer Order processing
• Order dispatching
• Payments preparation and allocation
• Debt collection
• Credit notes and Debit notes reconciliation.
• Sales Administration process.
• Key accounts management.
• Maintaining good customer relations
• Require Qualifications and Experience
• Bachelor’s Degree in industrial and chemical engineering.
• 4 years of experience in a manufacturing unit.
• Experience in an FMCG environment.
• Must have thorough Excel knowledge.
• Exposure to a Multi cultural environment.
• Accounting/Finance knowledge will be an added advantage.
• Ability to work under pressure.

To apply for this position send your CV to bentleys@bentleysinter.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

Customer Service Supervisor Job in Mombasa Kenya

Customer Service Supervisor

Service delivery requirements include:
 

Effective management of the customer service center and reception area
 

Resolution of customer queries
 

Identifying, research, and resolving customer issues using the computer systems & present reports
 

Improvement and enforcement of processes and procedures
 

Providing customers with product and service information
 

Answering phone calls and responding to customer requests and orders
 

Completing customer call logs and related reports
 

Staff coaching
 

Monitoring overall QA results to identify trends, training and process improvement opportunities
 

This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level

Experience in technology oriented service _rms, mobile telephony, BPO call centres, fleet management systems, etc will be an added advantage

The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results

A University business degree is a pre-requisite

Applicants should submit their CVs to the following email address: bentleys@bentleysinter.com
 

Only shortlisted candidates will be contacted

Team Leader Coast Job in Mombasa Kenya

Team Leader Coast
 
Job Qualifications and Skills:
 

Bachelor's degree in Sales or Marketing.  A post-graduate diploma in Marketing will be an added advantage
 

At least 5 years experience with 3 years of sales management in the service industry FMCG
 

Experience in writing, coordinating and producing competitive sales proposals.
 

Strong leadership and team building skills
 

Excellent interpersonal, verbal, and written communication skills
 

Working with minimal supervision while meeting tight deadlines
 
Job Specification
 

The Team leader will:

• Implement and maintain an effective sales program which will fit within the established goals and objectives of the Organisation.
• Implement sales growth strategies
• Provide daily, weekly, monthly and annual sales reports to the Management as may be directed.
• Implement the development of sales proposals, presentations, and negotiations.
• Provide input into the development of annual country marketing plans.
• Research and analyses of the market to understand key business drivers, influences and competitor activity.
• Identify strengths and weaknesses in the sales operation and ensure suitable tactics are implemented to address concerns and maximize strengths.
• Coach sales agents on product offerings and sales best practice.
• Assist in ensuring creation of adequate sales capacity and optimization of sales resources.
• Monitor the performance and development of effective and well-motivated sales agents.
• Provide guidance and coaching to sales agents regarding sales activities through the effective management of the activities of the sales agents.

 You will be expected to contribute to the overall corporate strategy.
 

Kindly send cvs to bentleys@bentleysinter.com  before the 5th April 2013.
 

Only shortlisted candidates will be contacted

GROOTS Kenya Project Assistant Job Vacancy

GROOTS Kenya is a nonprofit organization registered in Kenya under Section 10 of the Society’s Act. It is a national movement of organized community based and self help groups that are women led. 

GROOTS Kenya theory of change is to shift the role of grassroots women in disadvantaged communities from vulnerable, victimized recipients of charity to empowered, effective leaders in community development work.
 

One of our core program is Women Leadership and Governance within which all other programs are anchored. 

The objective of this program is to empower women, improve their capacities in leadership and create an environment in which together with their communities they drive demand for accountability in public resource allocation, delivery of services and protection of human rights
 

GROOTS Kenya is therefore seeking to hire a Project Assistant to work on the Champion for Transformative Project which is a flagship of the above program.
 

Terms of reference:
 

The project assistant will work closely with the Program Officer and under the direction and guidance of the Programs Coordinator to undertake the following tasks;

• Assist in organizing capacity development initiatives related to women’s participation in the leadership and governance.
• Assist the Program Officer to develop strategies and interventions that will accelerate grassroots women participation in both local and national elective and nomination positions of leadership and decision making.
• Assist the Program Officer in-charge in organizing grassroots women, men and youths to addresses issues that hinder women participation in leadership.
• Support the program officer in backstopping the implementation of work/action plans developed by communities working with GROOTS Kenya.
• Support in reporting, monitoring, evaluating implementation as well as expansion of the Champions for Transformative Leadership Project and initiatives relating to women participation in leadership and governance in GROOTS Kenya.

Qualifications:
 

Education: Bachelor’s degree from a recognized university within the Humanities and Social Science related disciplines.
 

Experience: At least 2 years of professional experience in community development work with a focus to women & youth empowerment
 

Other qualifications include:

• Strong organizing skills;
• Has demonstrated a passion to work with grassroots communities;
• Must be computer literate with strong communication skills;
• Capacity to generate and write program reports within strict deadlines;
• Capacity to write proposals and concepts for purposes of fundraising is desirable;
• A strong understanding of the laws of Kenya & the current political and social environment is an added advantage

Terms of Offer
 

The successful candidate shall be subjected to probation for 5 months.
 

During this period the candidate shall be issued with a temporary contract.
 

A long-term contract shall be issued upon a successful appraisal at the expiry of the probation period
 

Applications should be addressed to the National Coordinator and sent to  the address below  or via email to admin@grootskenya.org and not later than 12th April, 2013

R.V.S.P
GROOTS Kenya,
PO Box 10320-00100,
Nairobi, Kenya
admin@grootskenya.org