Customer Service Supervisor Job in Mombasa Kenya

Customer Service Supervisor

Service delivery requirements include:
 

Effective management of the customer service center and reception area
 

Resolution of customer queries
 

Identifying, research, and resolving customer issues using the computer systems & present reports
 

Improvement and enforcement of processes and procedures
 

Providing customers with product and service information
 

Answering phone calls and responding to customer requests and orders
 

Completing customer call logs and related reports
 

Staff coaching
 

Monitoring overall QA results to identify trends, training and process improvement opportunities
 

This position requires a self-starter who possesses a desire to make things happen and about 5 years of working experience in some supervisory level

Experience in technology oriented service _rms, mobile telephony, BPO call centres, fleet management systems, etc will be an added advantage

The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results

A University business degree is a pre-requisite

Applicants should submit their CVs to the following email address: bentleys@bentleysinter.com
 

Only shortlisted candidates will be contacted

Team Leader Coast Job in Mombasa Kenya

Team Leader Coast
 
Job Qualifications and Skills:
 

Bachelor's degree in Sales or Marketing.  A post-graduate diploma in Marketing will be an added advantage
 

At least 5 years experience with 3 years of sales management in the service industry FMCG
 

Experience in writing, coordinating and producing competitive sales proposals.
 

Strong leadership and team building skills
 

Excellent interpersonal, verbal, and written communication skills
 

Working with minimal supervision while meeting tight deadlines
 
Job Specification
 

The Team leader will:

• Implement and maintain an effective sales program which will fit within the established goals and objectives of the Organisation.
• Implement sales growth strategies
• Provide daily, weekly, monthly and annual sales reports to the Management as may be directed.
• Implement the development of sales proposals, presentations, and negotiations.
• Provide input into the development of annual country marketing plans.
• Research and analyses of the market to understand key business drivers, influences and competitor activity.
• Identify strengths and weaknesses in the sales operation and ensure suitable tactics are implemented to address concerns and maximize strengths.
• Coach sales agents on product offerings and sales best practice.
• Assist in ensuring creation of adequate sales capacity and optimization of sales resources.
• Monitor the performance and development of effective and well-motivated sales agents.
• Provide guidance and coaching to sales agents regarding sales activities through the effective management of the activities of the sales agents.

 You will be expected to contribute to the overall corporate strategy.
 

Kindly send cvs to bentleys@bentleysinter.com  before the 5th April 2013.
 

Only shortlisted candidates will be contacted

GROOTS Kenya Project Assistant Job Vacancy

GROOTS Kenya is a nonprofit organization registered in Kenya under Section 10 of the Society’s Act. It is a national movement of organized community based and self help groups that are women led. 

GROOTS Kenya theory of change is to shift the role of grassroots women in disadvantaged communities from vulnerable, victimized recipients of charity to empowered, effective leaders in community development work.
 

One of our core program is Women Leadership and Governance within which all other programs are anchored. 

The objective of this program is to empower women, improve their capacities in leadership and create an environment in which together with their communities they drive demand for accountability in public resource allocation, delivery of services and protection of human rights
 

GROOTS Kenya is therefore seeking to hire a Project Assistant to work on the Champion for Transformative Project which is a flagship of the above program.
 

Terms of reference:
 

The project assistant will work closely with the Program Officer and under the direction and guidance of the Programs Coordinator to undertake the following tasks;

• Assist in organizing capacity development initiatives related to women’s participation in the leadership and governance.
• Assist the Program Officer to develop strategies and interventions that will accelerate grassroots women participation in both local and national elective and nomination positions of leadership and decision making.
• Assist the Program Officer in-charge in organizing grassroots women, men and youths to addresses issues that hinder women participation in leadership.
• Support the program officer in backstopping the implementation of work/action plans developed by communities working with GROOTS Kenya.
• Support in reporting, monitoring, evaluating implementation as well as expansion of the Champions for Transformative Leadership Project and initiatives relating to women participation in leadership and governance in GROOTS Kenya.

Qualifications:
 

Education: Bachelor’s degree from a recognized university within the Humanities and Social Science related disciplines.
 

Experience: At least 2 years of professional experience in community development work with a focus to women & youth empowerment
 

Other qualifications include:

• Strong organizing skills;
• Has demonstrated a passion to work with grassroots communities;
• Must be computer literate with strong communication skills;
• Capacity to generate and write program reports within strict deadlines;
• Capacity to write proposals and concepts for purposes of fundraising is desirable;
• A strong understanding of the laws of Kenya & the current political and social environment is an added advantage

Terms of Offer
 

The successful candidate shall be subjected to probation for 5 months.
 

During this period the candidate shall be issued with a temporary contract.
 

A long-term contract shall be issued upon a successful appraisal at the expiry of the probation period
 

Applications should be addressed to the National Coordinator and sent to  the address below  or via email to admin@grootskenya.org and not later than 12th April, 2013

R.V.S.P
GROOTS Kenya,
PO Box 10320-00100,
Nairobi, Kenya
admin@grootskenya.org

Islamic Relief HYSAN & Sanitation Officer Job in Dadaab Kenya

Job Title: HYSAN & Sanitation Officer
 

Reporting To: WASH Coordinator
 

Staff Reporting: None
 

Base Location: Dadaab
 

Islamic Relief
 

Established in 1984 in the UK, Islamic Relief is an international NGO seeking to promote sustainable economic and social development by working with local communities through relief and development activities. 

We aim to help the needy regardless of race, religion or gender.
 

Objective of Position
 

To enhance community awareness on best practices in Hygiene and Sanitation activities through participatory learning exercises with the community taking in to regard issues such as gender equality, cultural norms and WHO standards in Hygiene and Sanitation.

Duties and Responsibilities

• Mobilize and sensitize Hygiene and sanitation committees and PoCs of project areas on Personal Hygiene and Environmental Sanitation
• Mobilize and sensitize Communities on importance of safe drinking water and safe solid waste disposal
• Disseminate Preventive Health massages on safe hygiene and sanitation practice to targeted beneficiaries
• Conduct demonstrations on safe and appropriate hygiene and sanitation practices to project beneficiaries
• Participate in needs assessment and develop appropriate training curriculums based on specific  communities’ needs
• Take lead in design and carrying out House hold surveys and other assessments for reporting purposes
• Maintain a close working relationship with MoH, MoPHS, DPHOs, Agencies and NGOs/CBOs and other relevant government departments
• Participate and take lead in project evaluation surveys with other actors.
• Lead other team members determine and plan on appropriate means of disseminating health messages and information on hygiene and sanitation.
• Distribution of hygiene and sanitation tools, equipments and other supplies to beneficiary communities and keeping proper records
• Proposal and budget development
• Keep a clean record of HYSAN items in the store and monitor movement in and out.
• Maintain a close working relationships with other projects within IRK, to ensure a more comprehensive [Integration] and harmonized approach towards programme implementation to maximize impact.
• Write comprehensive progress reports with facts and figures to illustrate developments in project implementation
• Put contingency measures for emergencies such as cholera break outs
• Undertake any other duty as may be assigned from time to time

Required skills & experience:

• Diploma in Community Health & Development, Public Health or equivalent from recognized institution
• At least 2 years experience in implementing HYSAN activities with an INGO or UN.
• Experience in Dadaab will be added advantage
• Vast knowledge of HYSAN promotion approaches at community level and skills ie. CLTS
• Excellent leadership, communication and interpersonal skills
• Knowledge of basic computer packages
• Capacity to plan, implement and manage a public health project
• Computer literate
• Excellent public speech skills [Fluent local Language]
• Strong community mobilization and sensitization skills
• Excellent report writing skills
• A team member and a team leader with excellent team building and team work skills

Expected Outputs
 

The HYSAN Team Leader contribution in the project will steer IRK to realize the following result:

• Reduced prevalence of Hygiene related diseases
• Improved Integration between HYSAN and other IRK Programmes
• Clear established working guidelines for HYSAN Team
• Comprehensive reporting system

How to Apply:

Send in your updated CV with cover letter and 3 professional references to info@islamic-relief.or.ke or ir2012hr@gmail.com. 

To reach us not later than Friday 5th April, 2013, clearly mentioning the position you are applying for. 

CVs will be screened on an ongoing basis and only shortlisted candidates will be contacted.

Note: CVs will be screened on an ongoing basis and Interviews will be conducted STRICTLY in Nairobi office,only shortlisted candidates will be contacted.