IT Training Kenya - Administrative Assistant Job in Kenya

IT Training Kenya

Our mission is to kick-start or re-ignite IT careers by providing high quality IT training. We offer a wide range of IT training programs and continuing education.

Not only that, we offer a guarantee that you will get a job after passing through our IT trainers, career consultants and specialised recruitment team.

We believe and invest in our students and strive to build them into leading technologists in Kenya. Our culture is one that promotes: honesty, creativity, respect, intelligence, hard work, innovation, a ‘can-do’ attitude, and boldness.

Administrative Assistant

We are seeking to appoint an enthusiastic, dynamic, hardworking person with a commitment to inclusion to join our team.

The role involves a variety of administration and reception duties. You should have a positive and proactive outlook with the initiative and flexibility to work in a busy and challenging school environment.

The successful candidate will:

• Be able to work independently and as part of a team.
• Have sound experience of administration procedures, planning and control ideally in a school environment.
• Have excellent interpersonal skills with the ability to relate well to children, the youth, parents and other adults both face to face and over the telephone.
• Have an excellent working knowledge of ICT systems including commonly used Windows applications.
• Have the ability to multitask.
• Be committed to supporting our vision, mission and values.
• Be able to manage difficult or controversial exchanges.
• Be able to work to deadlines and remain calm under pressure.

Application Deadline: 15 May 2012

Only shortlisted candidates will be contacted.

Apply here:http://ittrainingkenya.com/

Python Instructor Job in Kenya

IT Training Kenya

Our mission is to kick-start or re-ignite IT careers by providing high quality IT training. We offer a wide range of IT training programs and continuing education.

Not only that, we offer a guarantee that you will get a job after passing through our IT trainers, career consultants and specialised recruitment team.

We believe and invest in our students and strive to build them into leading technologists in Kenya. Our culture is one that promotes: honesty, creativity, respect, intelligence, hard work, innovation, a ‘can-do’ attitude, and boldness.

On-site Instructor - Python

We are looking for a qualified and experienced instructor to help teach an introductory course using the Python Programming language.

Our instructors are responsible for every aspect of the student-instructor relationship, which includes encouraging interactive learning skills as well as explaining specifics about a particular programming language.

On a daily basis our instructors spend a good percent of their time tailoring open-ended answers to student questions. We use standard grading criteria to evaluate each project, encourage students to go beyond the requirements and are always available to answer questions.

This position is a full time position that reports to the Course Manager.

Essential Functions:

• Grading student submissions
• Mentoring students to discover their own answers to questions
• Working with team members to keep course material up-to-date
• Student-instructor communication

Knowledge, Skills and Abilities:

• Expert knowledge in either Python or PHP and MySQL
• Advanced and creative written, verbal and presentation skills
• Demonstrated ability to take a different approach to education
• The ability to work independently.

Minimum Qualifications:

• Four-year degree in Computer Science, Information Technology, or related area of study, or a combination of relevant education and experience. Additional relevant certifications a plus.
• 2+ years experience in software or web application development.
• 2+ year experience as a mentor or trainer.
• 2+ years experience with Python or PHP; additionally, knowledge of SQL, HTML, C or other relevant programming languages is a great advantage

Application Deadline: 15 May 2012

Only shortlisted candidates will be contacted.

Apply here: http://ittrainingkenya.com/

Information Call Centre Manager Job in Kenya

Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Manager to effectively achieve its strategic objectives

Role Summary:

Manage, supervise and coordinate activities of the Information / call centre

Key Tasks and Responsibilities:

• Setting and meeting performance targets for speed, efficiency and quality;
• Managing the daily running of the Call Centre;
• Liaising with other departments, managers and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimize errors and track operative performance;
• Reviewing the performance of call Centre agents, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the Centre and preparing reports;
• Handle escalated and complex customer complaints or enquiries;
• Organizing staffing, including shift patterns and the number of staff required to meet demand;
• Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products

Skills and Competencies:

• Ability to read, analyse and interpret general business periodicals, professional journals etc.
• Ability to write reports, business correspondences
• Ability to effectively present information and respond to questions from groups of managers, clients etc.
• Quick on your feet reasoning ability
• Ability to solve practical problems and deal with a variety of concrete variables Organisational skills

Education and Experience:

• Bachelor’s degree in B Com, Marketing or equivalent required.
• Minimum of 3 years’ experience in insurance industry
• Minimum of 3 years progressive management experience
• Minimum of 3 years’ experience in data extraction, report formulation, interpretation and analysis
• Strong written and verbal communication skills including presentation skills.

How to Apply:

If you are qualified and up to the challenge, please send application to kenyanrecruiter@gmail.com, indicating on the subject line the role title.

Deadline for application is Tuesday 15th May, 2012.

Please note that only qualified candidates will be contacted.

Information Call Centre Agent Job in Kenya

Our Client, a leading Insurance company in the region, seeks to recruit an Information Call Centre Agent to effectively achieve its strategic objectives

Role Summary

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Tasks and Responsibilities:

• Answer calls professionally
• Respond to customer enquiries
• Research required information using available resources
• Handle and resolve complaints
• Provide customers with product and service information
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete call logs
• Produce call reports.
• Build customer’s interest in the services and products offered by the company
• Arrange for the dispatch information packages, brochures etc. to clients and interested parties

Skills and Competencies:

• Communication skills – verbal, written and eloquence
• Knowledgeable and quick in decision making
• Mature,temperament,patience and empathy
• Passion for people
• IT skills including familiarity of CRM solutions
• Good memory, ability to comprehend, captures as well as interprets basic customer information.
• Ability to follow through
• Self-drive initiative
• Sound judgmental powers; ability to manage difficult customer situations
• Attention to details

Education and Experience:

• Business related degree
• At least one year insurance experience
• Progress in Professional qualification in insurance e.g. ACII, COP preferred
• Knowledge in customer service principles and practices
• Knowledge of call centre telephony and technology
• One year experience in sales and marketing and customer service

How to Apply:

If you are qualified and up to the challenge, please send application to kenyanrecruiter@gmail.com, indicating on the subject line the role title.

Deadline for application is Tuesday 15th May, 2012.

Please note that only qualified candidates will be contacted.