Customer Care Representatives Part Time (Weekends Only) Jobs in Nairobi Kenya

Position: Customer Care Representatives - Part Time (Weekends only)

Location: Nairobi

Our client, an International BPO firm with Head Office in Australia, is looking for Customer Service Representatives for their Call Centre in Nairobi. We are looking for candidates with outstanding communication skills, both written and verbal.

Key Responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks

Key Skills and competences

• Internet literate
• A passion for Customer Service
• Fluent in English and knowledge of any foreign language is an added advantage
• Candidates willing to work on a 24 hour shift system
• Ability to respond promptly to customer inquiries
• Ability to handle and resolve customer complaints
• Ability to multitask and take up more workload when required
• Outstanding language skills (grammatically correct, can express things clearly)
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethic (reliable, motivated, professional)
• Must be aged below 30 yrs

Must be a continuing student preferably in their second year of study.

To apply, send your CV only to vacancies@flexi-personnel.com by Wednesday 29th February 2012.

Only continuing students should apply.

Kindly indicate the position applied for as well as the minimum daily wage expectation on the subject line

Financial Controller Job in Kenya

Our client in the Hospitality industry is looking for a Financial Controller who will report to the Executive Director.

The incumbent shall plan, direct, manage and control the financial activities for the Company; including financial strategy, analysis of the books of accounts, reporting back to senior management on the state of the company’s finances, cash flow, productivity, monitoring performance, auditing and overseeing all tax and regulatory /compliance issues.

Duties and Responsibilities

• Prepare financial reports, budgets, cost reports and financial forecasts on a regular basis
• Oversee the smooth and efficient running of the Finance & Accounting Department and mentoring accountants, cashiers, waiting staff among others for purposes of ensuring that their accounting and analysis duties are done well.
• Maintain integrity of Accounting system (software), ensuring it remains effective and operational at all times.
• Ensure all taxation and legislative requirements are complied with at all times.
• Ensure that the decision makers in the company understand the financial implications of the missions they set for the company in a specific period
• Approve finances to be used in specific projects by the company based on estimates made by the accounting department and the top management.
• On a monthly basis conduct balance sheet reconciliation for review by the Executive Director and General Manager. Where inconsistencies to reconciliations emerge take remedial action or refer to relevant personnel as appropriate.
• Analyze business performance / results, providing feedback to Senior Management.
• Co-ordinate and prepare annual budgets, including operating and capital expenditure budgets.
• Ensure the accurate preparation / reporting of monthly financial results in strict accordance with Company deadlines
• Where required, provide assistance / direction to managers with regards to the preparation of budgets.
• In conjunction with the Managing Director, ensure that business cash flow adequately supports company work activities and produces optimal results.
• Ensure approved capital expenditure budgets are adhered to at all times.
• Ensure any variations to budgets and forecasts are explained in management reports, including any future / potential exposures to the organization.
• On monthly basis track and review expenditure against set budgets providing Directors with a “budget inconsistencies report”.
• Ensure compliance with statutory authority and audit requirements.
• Ensure that end of year statutory accounts report is finalized by specified date and presented to the Executive Director for review.
• Ensure all company assets are monitored and accurately accounted for.
• As required, become involved in relevant personnel matters including recruitment, termination and counseling.
• Ensure all reasonable steps are taken in order to achieve workplace harmony within the organization at all times.

Qualification & Experience

• Holder of a Degree in Accounting or Finance
• Holder of a CPA (K)
• 2-3 years experience in accounting and finance position
• Excellent hands on experience in working with accounting systems like Sage, Pastel among others
• Hands on experience in development and implementation of cost effective systems and activities
• Understanding of point of sale systems is preferred
• Outstanding communications and presentation skills

How to apply:

If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you.

Please forward a copy of your updated resume, your current salary and benefits package and Financial Controller as the subject to info@dorbe-leit.co.ke before close of business 2nd March, 2012.

Only successful candidates will be contacted

IAT - Marketing Manager Job in Kenya

The Institute of Advanced Technology (IAT) is the largest ICT & Business Training Institution in East, West and Central Africa with nine Kenyan branches and a total employee base of 260+ employees.

We are seeking to recruit an individual to join our dynamic team, in the following position:

Marketing Manager

Reporting to the Chief Executive Officer this person will oversee all the marketing, advertising and promotional activities.

This will comprise identifying potential areas of growth for IAT’s present and potential business; evaluation of market conditions and competitor data and working the annual marketing plans accordingly; managing the team of Marketing executives in order to grow the market share of IAT in line with IAT’s objectives.

This is a Management position.

The candidate should:

• Be between 32 and 40 years old with strong interpersonal and written skills
• Preferably have an accounting background, with CPA Part II being an added advantage
• Have a successful track record of a minimum of 3 years in a marketing role preferably in a growing organization.
• Be a degree holder in Marketing
• Be able to work with the standard MS Office applications as well as display the skills to use Web and Graphic design .
• The candidate must be creative, independent, decisive and dynamic with good networking skills and the ability to work under pressure with minimum supervision.
• He/she must have a high commitment to quality and customer care.
• He/she should be able to take businesslike decisions, show initiative and leadership in management with excellent administrative skills.
• A proven track record in a similar role will be of great advantage.

How to apply

If you believe you have what it takes to handle this challenging position, kindly apply preferably by email, with a short covering note on your suitability, CV with copies of relevant certifications to reach the Director – Human Resources, not later than 29th February, 2012.

E-Mail:hrd@symphony.co.ke.

Director – Human Resources
Symphony Place, Off Waiyaki Way,Westlands,
P.O. Box 14201, 00800
Nairobi, Kenya

Tel: +254 - 4455000,

Mobile: 0716-793 954  

Receptionist Job at IAT Pension Towers in Nairobi, Kenya

Exciting Role in IAT

A position of Receptionist has opened up at the IAT Pension Towers

IAT Pension Towers is looking for candidates to fill the position of Receptionist.

The position combine both Front Office reception work, handling customer enquiries and keeping records of the same.

It also involves coordinating the Centre’s weekend operations.

This position is customer centered, and entails selling IAT’s degree and other courses, giving relevant business and IT career information to clients, encouraging ongoing students to register for diploma and degree courses, registering students onto relevant courses, dealing with student affairs and keeping clean records of the same.

The Person:

The suitable candidate should:

• Be a Diploma holder, in a business related field
• Have completed both ICDL 1 & 2
• Possess excellent interpersonal and communication skills
• Be able to work flexible hours (upto 7p.m. in the evenings)
• Have experience in handling customers and be a people person
• Be able to participate in marketing activities

If you strongly believe that you have the qualities outlined above, enclose your detailed curriculum vitae (not more than 2 pages), your diploma certificate and cover letter stating why you think you are the right person for the job, to reach the HR Director not later than 5 p.m. on Thursday 01 March 2012.

Address applications to:

HR Director
IAT,
P.O. Box 14201, 00800,
Nairobi, Kenya

Email: wmwangi@iat.ac.ke

Phone 4455000/ 0716 794 954

Applicants are required to call the HR Department on the numbers shown above on Monday 5th March 2012, to find out if they have been short listed for the position