British American - Solutions Architect Manager, PMO Manager, Manager IT Infrastructure, Senior Systems Developer and Service Desk Analyst Jobs in Kenya

British - American is a leading financial services Group in the country offering a wide range of Insurance and Asset management services to individuals, small businesses, corporations and government entities.

British - American is a Global financial services company with offices in London, Mauritius, Malta, Uganda and Kenya.

The Group has a long-heritage, providing financial services since 1920. Companies within the group have been successful in providing investment products & services and are market leaders in their respective jurisdiction.

As part of our growth strategy and to strengthen the team to achieve ambitious performance objectives, the Company wishes to recruit an experienced and innovative individual to fill the following positions.

4. Manager IT Business Analyst & Solutions Architect

Ref: BAG/BASA/2012

Job Purpose Summary:

Reporting to the Manager IT Innovation, the incumbent will be responsible for alignment of business requirements to satisfy the demands of the Group and the Operating Companies; Leading a highly customer focused and cost efficient team of business analysts, whose primary purpose is to collect, analyze, verify and consolidate business requirements.

The incumbent will also manage the solutions architecture function of IT, including establishing an Enterprise IT Architecture that will enable maximum automation as well as innovation
in business processes, products & services and in customer services operations.

Key Responsibilities

• Business requirements analysis to produce common Requirement Specifications to support the development and launch of innovative solutions and products.
• Technical input to the definition of the design solution.
• Verify & approve all design solutions to ensure the business requirement hasbeen met.
• Ensure requirements for new products & services are integrated into allappropriate solutions developments.
• Participate in the formulation of the IT strategy and roadmap.

Qualification, Skills and Experience

• Degree in Science/computer science/Engineering/Business related.
• Professional qualifications in Systems development, project management and IT architecture
• 5+ years’ experience as a systems developer/business analyst in a busy IT development environment, and at least 3 years in the Requirements Analysis function & Solutions Architecting function
• Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.

5. Manager Project Management Office

Ref: BAG/PRO/2012

Job Purpose Summary:

Reporting to the Group Chief Information Officer the incumbent will be responsible of managing all Group Projects in line with financial, time, quality and performance targets.

Key Responsibilities

• Manages the full project management life cycle for the implementation of highly complex, large-scale, strategic IT and Business Corporate initiatives
• Implements established policies, system monitors and controls to ensure the successful management and reporting of all corporate initiatives in the Program
• Manages allocation of resources within the program(s) to meet work fluctuations and budget and time constraints in the delivery process.
• Manages all aspects of the project/program management of a corporate initiative, which may include: cost benefit analysis, work plans, functional and technical designs, construction, testing and implementation.

Qualification, Skills and Experience

• Bachelor’s degree in Computer Science, Business, or Engineering or equivalent
• Project Management certificate (PMP) from PMI - (Preferred)
• 5 years’ technical Project Management experience in a dynamic high-technology environment is a key to success in this position

6. Manager IT Infrastructure

Ref: BAG/ITI/2012

Job Purpose Summary:

Reporting to the Group IT Manager, Operations the incumbent will be responsible for the design, implementation and management of business support IT infrastructure.

Key Responsibilities

• Providing high-level support and technical expertise in networking terminology, including WAN/Hardware, hubs, bridges and routers.
• Responsible for installation, maintenance and providing expert support for the Group servers and central computing services on platforms based on Windows and Unix.
• Responsible for Administering and managing the enterprise databases including Oracle & SQL databases.
• Responsible for developing and promulgating processes, policies and procedures for the IT Infrastructure services and operations.
• Ensure that all IT Infrastructure and related applications are designed, implemented and managed to meet the business’ requirements
• Backup & Recovery Management for the enterprise databases

Qualification, Skills and Experience

• Degree in science/Engineering/Computer Science
• Networking Certification - Cisco/Microsoft/Novell
• IT Service Management - ITIL Certification
• Minimum of 5+ years’ experience in a 24x7 service provider environment
• Knowledge of software, hardware, systems administration, and network technology
• 3+ years’ experience in network design and implementation, LAN/WAN interfacing, Security, protocol and TCP/IP, and server and network infrastructure

7. Senior Systems Developer

Ref: BAG/SSD/2012

Job Purpose

The position reports to the Assistant Manager-System Development.

The incumbent will be responsible for design, development and 3rd line support of business Applications, ranging from user analysis, design and development to implementation and maintenance.

He/She will configure and/or customize business applications to meet business requirements using various database and software tools.

Key Responsibilities

• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations
• Performing the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Implementing and testing database design and functionality and tuning for performance
• Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications

Qualifications, Skills and Experience

• Degree in Computer Science or technical related field
• Certified Solution Developer
• 3+ years’ experience in Oracle applications development, which includes system customization and report designs.
• 3+ years development experience with any modern programming tools/Platforms
• 3 years’ experience with RDMS preferably MS SQL Server, Oracle, Sybase, and Informix
• Have knowledge of Mobile infrastructure, Internet technologies, ecommerce and e-payment technologies
• UNIX user skills.

8. Service Desk Analyst

Ref: BAG/SDA/2012

Job Purpose

The position reports to the Assistant Manager-Service Desk.

The job holder will provide the end to end IT supports requirements for office automation, user computing, hardware, software and applications for the business users.

Key Responsibilities

• Assist in IT Service Desk operations
• Resolves support tickets and issues
• Communicates with customers on efforts and resolutions to tickets and issues.
• Escalates support tickets and open issues to the appropriate team member(s) to provide the swiftest of resolutions
• Participates in execution of test plans for internal software applications
• Troubleshooting and fixing system problems and service requests, and providing high-level technical support for unresolved service desk issues
• Office automation support and identification of requirements and ensuring customer satisfaction

Qualification, Skills and Experience

• Degree in science/Engineering/Computer Science
• Microsoft Certified Professional — MCP
• ITIL Certification
• Cisco certification - CCNA

If this position is of interest to you, please email your detailed curriculum vitae and covering letter explaining how you would meet the demands of this challenging and exciting position giving full names and contacts of 3 referees to hr@british-american.co.ke.

Hard copies will not be accepted.

Applications should be received not later than 22nd February 2012

British American Manager - Information Security & Compliance, Risk & Compliance Manager and Investor Relationship Manager Jobs in Kenya

British - American is a leading financial services Group in the country offering a wide range of Insurance and Asset management services to individuals, small businesses, corporations and government entities.

British - American is a Global financial services company with offices in London, Mauritius, Malta, Uganda and Kenya.

The Group has a long-heritage, providing financial services since 1920. Companies within the group have been successful in providing investment products & services and are market leaders in their respective jurisdiction.

As part of our growth strategy and to strengthen the team to achieve ambitious performance objectives, the Company wishes to recruit an experienced and innovative individual to fill the following positions.

1. Manager Information Security and Compliance

Ref: BAG/ISC/2012

Job Purpose Summary

Reporting to the Chief Information Officer, the incumbent will be responsible for overseeing the operations of the enterprise’s security solutions through management of the organization’s security analysts and establishing an enterprise security stance through policy, architecture and training processes.

He/she will also be responsible for the design, implementation and management of information security policies, standards and procedures.

Key Responsibilities

• Create and maintain the enterprise’s security architecture design.
• Create and maintain the enterprise’s Business Continuity Plan and Disaster Recovery Plan
• Spearhead a compliance program to achieve legal obligations and business goals by prioritizing initiatives
• Assessing the evaluation, deployment, and management of current and future technologies.
• Audit existing compliance practices across the organization; isolate potential risks or liabilities and develop mitigation plans.
• Develop and communicate policies, procedures, and plans to executive team, staff, partners, customers, and stakeholders regarding Information security
• Ensure the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.

Qualification, Skills and Experience

• Degree in Computer Science/Electrical Eng/Technology Management
• Knowledge in software, Hardware, Systems Administration, Network Technology
• Professional Information Security qualifications: CISSP/CISM/CISA
• Minimum of 5 years Information Security & Compliance experience in a large IT environment

2. Risk & Compliance Manager

Ref: BAG/RC/2012

Job Purpose Summary:

Reporting to the Group Finance Director (GFD), the position holder will take strategic management responsibility in facilitating the execution of the Risk Management processes and infrastructure as a key enabler to achieving the business objectives of the Group.

Further, the Risk Manager will be responsible for reviewing new processes and new products with the intention of ensuring that the accompanying risks are within the established ERM Framework and that business owners understand their contribution to the overall risk appetite of the Group.

Key Responsibilities

• Planning, designing and implementing an overall risk management process for the Group;
• Risk assessment, which involves analyzing risks as well as identifying, describing and estimating the risks affecting the business;
• Development of a comprehensive risk register which should be regularly updated
• Establishing the Enterprise Risk Management (ERM) framework to guide the evaluation of each risk for its vulnerability and impact to the Group Risk reporting in an appropriate way for different audiences.
• The jobholder will ensure that there is an effective method for the monitoring and reporting of the status of all corporate risks to the Board Risk and Compliance Committee and the Board.
• Conducting audits of policy and compliance to standards, including liaison with internal and external auditors;

Qualifications, Knowledge, Experience

• A numerate degree preferably in Actuarial Science, Risk Management, MBA, Economics or equivalent and 5-7 years of business experience
• A sound understanding of ERM principles and philosophy as they relate to insurance business
• Excellent communication skills
• Excellent Report Writing skills
• Very strong analytical skills

3. Investor Relationship Manager

Ref: BAG/IR/2012

Job Purpose Summary:

Reporting to the Group Finance Director (GFD), the position holder will take strategic management responsibility for integrating the finance, communication and marketing functions to enable the most effective communication between the Company, its investors, the financial community and other stakeholders.

Key Responsibilities

• Promoting the investors view of the company, analyzing and clearly presenting information about a company and its financial and non financial performance to potential shareholders.
• Help drive earnings reporting including logistics calls, creation of press releases, slides, scripts, Q&A, financial and operational schedules and follow-up calls with analysts and investors.
• Be responsible for services such as analyst meetings, investor meetings! calls and annual report development
• Provide support to the GFD on strategic, financial, competitive, and market study analyses including provision of regular competitive peer benchmarking by tracking and reporting comparative financial and operational metrics and highlighting relevant operational or market changes.
• Develop and nurture a program to identify and target L/T investors that align with management’s goal of achieving L/T profitable growth. Define and shape messaging with presentations, including determination, tracking, and promotion of relevant operational and financial metrics that demonstrate British-American’s strengths.
• Set and adhere to policies that comply with CMA regulatory disclosure rules, listing requirements, and other applicable regulations in as far as they are financial in nature.

Qualifications, Knowledge, Experience

• 5+ years of finance experience with 2+ years experience in managing investor relations.
• A business degree. An MBA will be an added advantage
• Very strong analytical skills
• Excellent communication skills
• Excellent Report Writing and Presentation skills

If this position is of interest to you, please email your detailed curriculum vitae and covering letter explaining how you would meet the demands of this challenging and exciting position giving full names and contacts of 3 referees to hr@british-american.co.ke.

Hard copies will not be accepted.

Applications should be received not later than 22nd February 2012

African Guarantee Fund - Receptionist, Administration Officer, Junior Credit Analyst and Junior Auditor Jobs in Kenya

The African Guarantee Fund (AGF), a Pan African non-bank financial institution was established in 2010 by the African Development Bank, the governments of Denmark and Spain, to contribute to economic development and poverty reduction in Africa through improved access to finance and long-term credit for SMEs.

AGF will target financial institutions that wish to increase their lending to SMEs with a mix of guarantee products.

The institution will also provide support for capacity development of partner lending institutions to improve their SME lending capacity as well as business development providers to help SMEs improve their business management skills and bankability.

AGF will manage the guarantee facility and operate according to market principles.

Currently headquartered in Mauritius and operating out of Nairobi, its Kenyan Branch, AGF has ambitious expansion plans to cover the whole of Africa over the next 5 years.

AGF requires a highly skilled and motivated talent base in order to succeed. We are thus seeking to recruit the following;

Bilingual Receptionist / Switchboard Telephone Operator

With a minimum of 3 years’ experience preferably in an international multi-cultural organization.This ¡s a new position and the incumbent will be the first client interface point for the organization.

Reporting to The Administration Officer, the Bilingual Receptionist and Switchboard Telephone Operator,will be expected to manage the Reception Area; the Switchboard for all incoming and outgoing calls; managing lines and reporting faults; maintaining and updating directories; taking and passing on messages; as well as carrying out basic Administrative/Secretarial tasks.

Educational Requirements:

• Diploma in Business Administration/ Secretarial Studies (minimum).
• Advanced training in MS-Office software, particularly Word, Excel and Access is essential.

Work Experience:

• At least 5 years progressively responsible experience in office administration.
• It is desirable that this should include experience in receptionist duties, maintenance of sensitive data in manual and electronic form, basic bookkeeping, and organization e.g. official functions, travel and meetings.Work experience in an international environment is desirable.

Languages: English and French are the two working languages. For this post, fluency ¡n English is required.Working knowledge of French language is desirable.

Other Desirable Skills: Other desirable skills are: customer care, on-line document / information searching and retrieval, editing and proof reading of documents, drafting internal and external communications, and making presentations.

Administration Officer

Reporting to The Chief Financial Officer, the Administration Officer will be responsible for the provision of comprehensive administrative services including but not limited to purchasing and procurement, vendor/supplier contract and relationship management, general administrative services, facilities, property or space management.

He/She will also be expected to plan, direct, and coordinate activities of supplier, purchasing of materials, products and services on behalf of AGF according to its available budget for each department.

Additionally, he/she will be analyzing market and delivery systems, manage procurement budgets, develop and implement purchasing and contract management policies, administer on-line purchasing systems, among others.

Major tasks will involve;

• Managing Operating Budget;
• Overseeing Facilities,Technology and Materials Requirements and Utilization;
• Implementing and Supporting Services, including Procurement of Supplies and Services,Travel, ICT and Supplier / Vendor Contract and Relationship Management;
• General Administrative Functions; and
• Any other duties assigned by Management.

Key Competencies

• Sound Administration, and Procurement skills and capabilities;
• Strong Operational Budget Management and Reporting Capabilities;
• Strong property and space management capabilities;
• Very good support services experience;
• Attention to detail as well as very good problem solving capabilities;
• A Team Player; and
• Very good communication and interpersonal relationship attributes.

Requirements

• Bachelors Degree in Commerce, Business Administration, or any other Social Sciences based Degree or their equivalent from a recognized institution;
• Masters Degree in Business Administration from a recognized institution;
• Professional Qualifications ¡n Administration, Purchasing and Supplies, will be an added advantage.
• At least 5 years relevant experience

Junior Credit Analyst

Reporting to The Senior Credit Analyst, the position holder’s role will among others, involve carrying out credit analysis of banks and other non bank financial institutions to determine whether they meet AGF’s facility extension criteria for its SME loan
guarantees and other facilities.

The Junior Credit Analyst will in particular, perform the following functions;

• Analysis of financial statements to determine the degree of risk involved in extending credit facilities;
• Review of Credit Standards and Culture ¡n client Financial Institutions;
• Loan Portfolio Reviews in order to asses quality;
• Preparation of Credit Approval Requests for review by superiors; and
• Management of assigned portfolio.

Key Competencies

• Very good Financial Modeling and Computer skills;
• Experience with the use of the CAMEL Framework;
• Good Stress Testing and Sensitivity Analysis skills;
• Ability to effectively deal with conflicting priorities and multiple tasks;
• Team Player;
• Very Good Communications and interpersonal skills; and
• Excellent analytical and report writing skills.

Requirements

• Bachelor’s degree in Commerce (Accounting/Finance option), Economics, Finance or Business Administration;
• Full professional accounting qualifications and a member of a professional body;
• Proficiency in using Microsoft Office applications;
• At least 3 years relevant experience.

Junior Auditor

Reporting to The Internal Auditor, the position holder will be responsible for the timely execution of risk-based internal audits in accordance with annual audit plans, as well as assisting with other audit matters and assignments.

Key Responsibilities

• Conducting risk assessments of assigned departments or functional areas within the required timelines;
• Establishing risk-based audit programs;
• Determining review scopes in conjunction with the Internal Auditor;
• Reviewing suitability of internal controls;
• Conducting audit testing of specified areas and identifying reportable issues and dimension of risk;
• Determining compliance with policies and procedures;
• Communicating findings to the Internal Auditor; and
• Any other duties and responsibilities assigned by the Internal Auditor.

Key Competencies

• Hands on experience in developing and managing audit plans and strategies;
• Strong Risk-Based audit capabilities;
• Very good knowledge of and experience with General Accounting Principles, International Financial Reporting Standards, Financial Planning and Management, Financial Scheduling and Audit Reporting.

Requirements

• Bachelor’s degree in Finance or Accounting;
• Professional Accounting Qualification;
• Strong Analytical,Written/Oral, Communication, Interpersonal and Relationship Building skills;
• Ability to handle multiple assignments under pressure while meeting tight deadlines;
• At least 3 years relevant experience through a public accounting/auditing firm (Big Four a plus) or financial industry experience.

To apply for these positions, please send your applications (by e-mail only) to info@africanguaranteefund.com with the position title placed ¡n the subject line, by close of business Friday 2 March, 2012.

Please include your Curriculum Vitae containing details of your qualifications, experience, present position, current and expected remuneration as well as copies of professional/academic certificates.

Include day and evening telephone numbers, e-mail address, names and address of three references.

Only short listed candidates will be contacted

KWS - Human Capital Deputy Director, Customer Service Head, Senior Scientist Ecological Monitoring, Marketing Manager and Helicopter Pilot Kenyan Jobs

Kenya Wildlife Service (KWS) is a State Corporation whose responsibility is to manage and conserve wildlife in Kenya.


Arising out of the structure review in line with the new Strategic Plan, the Service seeks to recruit dynamic, innovative and experienced individuals to fill the following established and vacant positions at its Headquarters.


1. Deputy Director, Human Capital


JG “2”


One (1) Post


Reporting to the Director, the successful candidate will have overall responsibility for the management of the Human Capital function.


The key objective will be to steer the formulation and implementation of the Service Human Capital strategies, policies and procedures to ensure efficient and effective acquisition, placement, development and retention of the required Human Capital capacity.


Duties and Responsibilities:

• Formulating and reviewing Human Capital policies and ensuring efficient implementation;
• Advising Management on HC issues;
• Forecasting the manpower and skills needs;
• Coordinating performance management strategies
• Managing staff welfare schemes including staff counseling;
• Managing reward strategies
• Guiding management and line management on all Human Capital matters
• Coordinating effective implementation of employee wellness programmes in consultation with relevant Government agencies and Partners.

Job Requirements

• Master’s Degree with a specialization in Human Resources Management.
• CPS (K) and a certificate in workplace counseling is an added advantage
• Excellent knowledge of Balanced Scorecard performance management tool
• At least (8) years in HR Management, (5) of which should be at Senior Management level in a comparable organization.
• Demonstrated track record in developing and implementing Human Capital strategies as well as initiating and implementing HR reforms
• Team player with excellent managerial, organization, negotiation, communication and interpersonal skills.
• Proven ability in motivating and leading successful teams.
• Strong ICT skills.
• Good knowledge of the Kenya labour laws.

2. Head of Customer Service


JG “3b”


One (1) Post


Reporting to the Deputy Director Strategy & Change, the overall responsibility will be to ensure retention of customers by supervising a service team that ensures efficient responses to our customers and effective execution of the service resolutions.


Duties and Responsibilities:

• Ensure consistency in the appropriate and effective use of service recovery methods by setting the customer relations standards.
• Monitor overall effectiveness of Customer Relations response to and retention of customers.
• Acknowledge online and offline customer complaints, compliments or suggestions (opportunities to improve) to assure customers and indicate cause of action.
• Ensure motivation, coaching & training of service teams.
• Develop a customer database for purposes of rolling out Customer Relationship Management program.
• Manage service and process improvement projects.
• Supervise and implement recommendations from customer satisfaction feedback system.
• Work with all park management teams to significantly raise service standards.

Job Requirements

• Business related degree with a bias on relationship management
• 3 years practical experience in managing a service team in a busy service environment.
• Proven customer related training.
• IT proficiency

3. Senior Scientist Ecological Monitoring


JG “4”


One (1) Post


Reporting to the Head of Ecological Monitoring, the overall responsibility will be to implement ecological monitoring programmes as per the approved policies.


Duties and Responsibilities

• Implementing KWS ecological monitoring programmes
• Ensure projects and departmental resources are properly utilized and accounted and reporting timely and of a high technical standard.
• Develop and maintain linkages with relevant local and external researchers, institutions and other stakeholders involved in Kenya’s biodiversity monitoring programs, and take overall responsibility for proper use & management of departmental resources.

Job Requirements

• Masters degree in Natural Resource Management or its equivalent
• At least five (5) publications
• 3 years working experience
• IT Skills

4. Marketing Manager


JG “4”


One (1) Post


Reporting to the Head of Marketing and Business Development, the overall responsibility will be planning, designing, co-ordinating KWS marketing and business activities and production of publicity materials on various products to the target markets.


Duties and Responsibilities

• Develop and formulate and review Marketing Policies & strategies.
• To ensure effective management of all outside agencies and suppliers relevant to the marketing function.
• Liaise with various tourism managers to develop written briefs to outside suppliers (e.g. designers, copy, writers, reproduction houses, printers, advertising agencies editors etc.
• Develop and execute marketing materials covering all aspects of the organization including parks, facilities offered, etc, for the benefit of the organization. This involves creating, writing, publishing and distributing marketing materials
• Develop specifications for work which facilitates creativity, but which ensures cost effectiveness.
• Develop promotional campaigns to encourage tourists to visit terrestrial parks.
• Identify and create a range of marketing and information materials/publications e.g. brochures, maps, guidebooks etc. for profitable sale to tourists
• Sourcing and managing slides, photos and images for use in KWS information materials and publications
• Create and design branding identity for products and services.
• Manage marketing and publicity requirements for products and services.

Job Requirements

• Bachelor’s degree in Business Administration/ Marketing or equivalent from a recognized university.
• Diploma in Marketing
• At least 5 years experience in a similar organization.
• Demonstrated track record in developing and implementing Marketing Strategies.
• Team player with excellent managerial, organization and interpersonal skills.
• Attributes of design and advertising, Communication, report writing, problem solving and negotiation skills are a must.
• Should be a member of a relevant professional body.
• Strong ICT skills.

5. Helicopter Pilot


JG”5”


Two (2) Posts


Reporting to the Chief Pilot the overall responsibility for the successful candidate will be to undertake aerial surveillance for effective provision of wildlife management services.


Duties and Responsibilities

• Flying KWS helicopters with clients and staff.
• Participating in security operations.
• Participating in aerial wildlife management activities –darting of animals & census.
• Any other duty assigned by the chief pilot.

Job Requirements

• Must be a Kenyan citizen.
• Must be in possession of Commercial Helicopter Flying License (CPL) or above.
• Minimum 1000 hours Gas Turbine helicopters.
• Minimum of 100 hours in Bell helicopters.
• Must be ready to cope with off base field operations.
• Must be ready to undertake a mandatory paramilitary conversion course if not an ex-uniformed officer.

Additional advantages if;

• Rated in both 206 and 407 models
• Training in Air Operations safety
• Basic degree will be an added advantage

Interested and suitably qualified individuals should forward their applications enclosing copies of their academic and professional certificates, detailed CV indicating work experience, current remuneration and employer, daytime telephone contact – both office and mobile, names, addresses and email of three referees, to reach the undersigned not later than 29th February 2012.


Only shortlisted candidates will be contacted.


Director
Kenya Wildlife Service
P. O. Box 40241 - 00100
Nairobi