icipe - ICT Support Technicians Job in Kenya

icipe is an intergovernmental organisation funded by government aid agencies, UN organisations and private foundations to carry out research and training in environmentally sound and sustainable management of arthropods for improved health and agricultural productivity in the tropics.

icipe has approximately 350 staff to support its research and capacity building programmes, located at various sites in Kenya and Ethiopia.

icipe wishes to urgently recruit two suitable people to fill the positions of ICT Support Technicians to be based at Duduville campus, Kasarani, Nairobi. These are local (national) positions that offers a two-year contract that is renewable.

The position is central to ensuring the efficient use of ICT equipment, applications and resources on the campus through the resolution of high-end problems and passing-on of their knowledge and experience. They will be responsible for resolving requests logged by users on campus.

Reporting to the ICT Manager, the Support Technician will perform the following duties, among others:

Responsibilities

• Provide technical support to the users and “non-core application users” on the campus by diagnoses and resolution of ICT problems.
• Take over the resolution of problems that have been escalated by the “power users” and have them resolved within the assigned timeframe.
• Lead ICT projects that are implemented by the ICT Support team, including the roll-out of new applications and equipment.
• Provide the link between ICT Support Services and the Infrastructure team to ensure that essential tasks are carried out and do not fall between the two teams.
• Keep the helpdesk status for requests up-to-date, attempt to resolve the problem as soon as possible but definitely within the timeframe set by the priority level and close the call as soon as the problem has been resolved to the satisfaction of the customer.
• Supervise students that are on attachment to the ICT Unit.
• Monitor the implementation of policies, procedures and standards on the campus and make the necessary corrections where necessary.
• Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimised, through training, user awareness, changes in configuration etc.
• Research into finding more effective ways of using and configuring applications that can then be rolled out across the campuses or posted to the intranet and communicated to staff for their use.
• Keep up-to-date with changes and advancements in ICT Support Services and the type of applications that are supported and make suggestions for improvements to the services provided.

What are the performance standards & indicators for the job?

• Smooth day-to-day running of ICT resources at the desktop
• Customer satisfaction among the users on campus.
• Monthly helpdesk reports show that service requests are being resolved within the expected time frame and that recurrence of common problems is reduced.
• Efficient use of ICT equipment, applications and resources by staff on the campuses.
• Annual customer satisfaction surveys indicate high levels of actual and perceived satisfaction with the support provided by the Unit.
• Useful user awareness documents are posted the Intranet.
• Projects are well planned and implemented in a timely manner.

Requirements

• Be a holder of a First Degree in Computer Science.
• Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent and Information Technology Infrastructure Library (ITIL)
• Computer Applications and Customer service training
• Working knowledge of graphics design software packages.
• At least five years working experience as an ICT SUpport Technician in an international organisation or newspaper.
• Good communication and interpersonal skills with the ability to pass on information clearly to users and to grasp difficulties perceived by users.
• Strong customer service orientation that establishes a good working relationship with customers, with the attitude of wanting to assist people and pass-on their knowledge and experience to others.
• Organized, dynamic self-starter who sees the position as a step in their career development.
• Good logical diagnostic skills and ability to exercise good judgement in the resolution of problems.
• Ability to multi-task in dealing with several different problems at a time.
• Advanced proficiency in the core applications used at icipe including MS Office Suite and knowledge in BackOffice products supported by the ICT Unit.
• Ability to meet deadlines, monitor and follow-up on pending matters under minimum supervision.
• Ability to work under high pressure to tight deadlines.
• Ability to communicate fluently in English.
• A minimum of 5 years experience in an ICT support environment similar to icipe’s.

Applications will be accepted up to 22 February 2012.

Only applications of shortlisted candidates will be acknowledged.

Please send an application with a detailed CV, names and addresses of 3 referees including e-mail addresses, fax numbers and remuneration package to:

icipehr@icipe.org

The Human Resources Department
icipe - African Insect Science for Food and Health
P.O. Box 30772-00100
Nairobi
Kenya

icipe is an Equal Opportunity Employer

icipe Web Designer Job in Kenya

icipe is an intergovernmental organisation funded by government aid agencies, UN organisations and private foundations to carry out research and training in environmentally sound and sustainable management of arthropods for improved health and agricultural productivity in the tropics.

icipe has approximately 350 staff to support its research and capacity building programmes, located at various sites in Kenya and Ethiopia.

icipe wishes to urgently recruit a suitable person to fill the position of a Web Designer to be based at Duduville campus, Kasarani, Nairobi. This is a local (national) position that offers a two-year contract that is renewable.

Reporting to the ICT Manager, the Web Designer will perform the following duties, among others:

Responsibilities

Essential Duties and Responsibilities include the following.

Other duties may be assigned as required.

• Develop new Web applications as identified by supervisor and management through packaged and customized applications.
• Ensure that the main icipe portal and other websites are up-to-date through collaboration with scientists and other users.
• Maintain and enhance existing Web applications and all internal systems are integrated.
• Perform complete testing of Web applications unit and system, engaging users as necessary.
• Conduct all user acceptances testing, and report results.
• Design and implement user-driven templates, databases and interfaces for ease of use.
• Develop external Web portals allowing users to input and retrieve accurate information.
• Candidate must be a team player and willing to teach and to learn.

Requirements

• A University degree from a reputable University in Computer Science
• Have at least 5 years of relevant experience in website production
• Possess excellent knowledge of (X) HTML CSS mark up and current web standards
• Proficiency of Content Management Systems such as Joomla, Wordpress, among others.
• A good understanding of web graphics, typography, page layout and illustration
• Experience in using graphic design software tools (Photo shop, Illustrator, GoLive)
• Be willing to learn and share new skills.
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Applications will be accepted up to 22 February 2012.

Only applications of shortlisted candidates will be acknowledged.

Please send an application with a detailed CV, names and addresses of 3 referees including e-mail addresses, fax numbers and remuneration package to:

icipehr@icipe.org

The Human Resources Department
icipe - African Insect Science for Food and Health
P.O. Box 30772-00100
Nairobi
Kenya

icipe is an Equal Opportunity Employer

icipe - Program Administrator Job in Kenya

icipe is an intergovernmental organisation funded by government aid agencies, UN organisations and private foundations to carry out research and training in environmentally sound and sustainable management of arthropods for improved health and agricultural productivity in the tropics.

icipe has approximately 350 staff to support its research and capacity building programmes, located at various sites in Kenya and Ethiopia.

icipe wishes to urgently recruit a suitable person to fill the position of a Program Administrator for the icipe - IITA project based at Duduville campus, Kasarani, Nairobi.

This is a local (national) position that offers a two-year contract that is renewable.

The Progam Administrator will perform the following duties, among others:

Responsibilities

• Developing partner contracts/sub-grants in line with donor grant agreements
• Following up with project partners to ensure reports are submitted in timely manner
• Following up to ensure that project partners’ payments are executed in a timely manner
• Following up with Lead Institutions and partners in the project to ensure smooth flow of project paperwork
• Assisting in compiling donor reporting while complying to donor reporting templates
• Developing and maintaining an efficient filing system and databases for print and electronic files/documents on NRM Program activities and projects.
• Developing project portfolios with clear project operational guidelines.
• Monitoring closely project execution and providing feedback to the NRM director on the status of projects advising on action to be taken with regard to project extensions, budget reallocations and any other action
• Providing quarterly graphic representation of project expenditures against approved budgets in order to provide NRM director with a clear status of project resources
• Following up with the Project Accountant to ensure that monthly project reports to the NRM director are done in a timely manner and expenditures are a reflection of approved project budget line items
• Assuming responsibility for other program functions such as planning meetings, drafting letters/reports, scheduling appointments and coordinating travel arrangement
• Liaising with HQ on policy issues relating to project grants management and ensuring compliance by Program staff.
• Any other duties related to project management and program development as may be determined by the NRM Director.

Requirements

• Advanced degree in Business Administration and training in Project Management
• Good understanding of budgeting and financial management procedures
• Minimum of three (3) years’ experience in Project Management/Administration
• Excellent computer skills with good grasp of spreadsheets, word processing and other MS office applications, and ability to learn new applications quickly
• Excellent English reporting, writing and oral communication skills
• Knowledge of French is an added advantage
• Be able to work independently with minimal supervision, but also participate as a team member in accomplishment of duties.
• Possess strong ability to co-ordinate, prioritise and organize workload; take initiative and work under pressure
• Possess positive attitude, courteous and strong service orientation.
• Be able to work in a multi-cultural environment.
• Be Committed to IITA’s mission and core values.

Remuneration

We offer highly competitive salary with equally attractive fringe benefits and excellent working conditions. (Please note this will have to be coordinated with icipe because it is icipe who will be recruiting and paying for this staff in accordance with their scales).

Applications will be accepted up to 22 February 2012. Only applications of shortlisted candidates will be acknowledged.

Please send an application with a detailed CV, names and addresses of 3 referees including e-mail addresses, fax numbers and remuneration package to:

icipehr@icipe.org

The Human Resources Department
icipe - African Insect Science for Food and Health
P.O. Box 30772-00100
Nairobi
Kenya

icipe is an Equal Opportunity Employer

icipe Driver - Clerk Job in Kenya

icipe is an intergovernmental organisation funded by government aid agencies, UN organisations and private foundations to carry out research and training in environmentally sound and sustainable management of arthropods for improved health and agricultural productivity in the tropics.

icipe has approximately 350 staff to support its research and capacity building programmes, located at various sites in Kenya and Ethiopia.

icipe wishes to urgently recruit a suitable person to fill the position of a Driver - Clerk for the icipe - IITA project based at Duduville campus, Kasarani, Nairobi. This is a local (national) position that offers a two-year contract that is renewable.

The Driver - Clerk will perform the following duties, among others:

Responsibilities

• Driving and delivery of official documents
• Driving staff on field visits
• Receive and transport visitors
• Normal pre-drive checks on official vehicles
• Follow-up with garage on service of official vehicles
• Cleanliness of official vehicles
• Entry of mileage records in Excel and send monthly records to Administrative Officer
• Other tasks or errands proposed by the supervisor

Requirements

• High School or College Certificate or Diploma.
• Valid and clean driving licence and certificate of good conduct.
• At least five (3) years of relevant work experience in a closely related field gained in an international organization;
• Minimal knowledge of vehicle mechanics.
• Basic computing skills with knowledge of MS Office applications.
• Good written and oral communication skills
• Good knowledge of English language.
• Be able to work independently with minimal supervision, but also participate as a team member in accomplishment of duties.
• Possess strong ability to co-ordinate, prioritise and organize workload; take initiative and work under pressure.
• Possess positive attitude, courteous and strong service orientation.
• Be able to work in a multi-cultural environment.
• Be committed to IITA’s mission and core values.

Remuneration

We offer highly competitive salary with equally attractive fringe benefits and excellent working conditions. (Please note this will have to be coordinated with icipe because it is icipe who will be recruiting and paying for this staff in accordance with their scales).

Applications will be accepted up to 22 February 2012.

Only applications of shortlisted candidates will be acknowledged.

Please send an application with a detailed CV, names and addresses of 3 referees including e-mail addresses, fax numbers and remuneration package to:

icipehr@icipe.org

The Human Resources Department
icipe - African Insect Science for Food and Health
P.O. Box 30772-00100
Nairobi
Kenya

icipe is an Equal Opportunity Employer