ICEA LION Life Assurance Company Limited - Customer Service Administrator Job in Kenya

Customer Service Administrator

ICEA LION Life Assurance Company Limited is one of the largest life assurance companies in the region, with well established operations in Kenya and Uganda as well as leading subsidiaries in fund management and corporate trusteeship.

As part of efforts to enhance customer service within the business, the company seeks to fill the above position in Nairobi with a suitably qualified person.

Key responsibilities for this position include:

• Keeping all records for the branch including agents files, minutes for branch meetings and branch reports
• Ensuring compliance with the set company and industry requirements by all agents engaged by the organization.
• Managing all customer complaints and ensure efficient and clear communication between customers and the Service Centre team.
• Preparing regular progress reports on Customer Care programmes to Head Office
• Resolving client complaints by identifying problems and coordinating appropriate corrective action.
• Managing all communications to the customers and ensure efficient and clear communication between customers and the branch team.
• Coordinating Training programmes for all agents in liaison with Agency Coordinator and Branch Manager.
• Connecting with customers and having a thorough understanding of their needs, expectations and requirements resulting in the ability to achieve customer goals and service expectations.
• Providing effective communication to customers regarding status of service, customer retention and satisfaction.
• Overseeing smooth running of branch operations through efficient supervision of front office services.
• Coordinating all branch meetings and capturing the minutes for these meetings.
• Assisting in pursing follow up on quotations, documentation and claims processing

The ideal candidate for this position should have:

• A degree in the social sciences or business related field, from a recognised university.
• Prior experience of at least 3 years in managing a customer service function within a busy corporate setting.
• Superior computer literacy with sound knowledge and understanding information systems
• Capacity to work independently and under pressure to meet stiff deadlines
• Excellent interpersonal and communication skills

To apply, send your CV to recruit@flexi-personnel.com by Monday, 13th February 2012 giving full details of your qualifications, experience, and minimum salary expectation on the subject line.

Only serious candidates with the outlined qualifications need apply

Internal Auditor Job in Kenya

Position: Internal Auditor

Company Profile: Our client is a manufacturer in the steel industry.

Main Purpose of the Job:

Plans and executes various financial, compliance, and operational audits in accordance with accepted professional standards in order to determine compliance with Company policies and accounting & other procedures and adherence to applicable laws and regulations.

Also performs audits of information systems and related processes & reviews related security policies and procedures

Main Responsibilities:

• Plans and conducts audits for areas within the organization
• Individual is responsible for detailed audit work and related documentation, including all work papers and audit reports for assigned areas.
• Areas covered include portfolio management, interest rate risk management, asset liability management, capital allocation, securitization, and liquidity funding. Individual must be a thought leader in promoting and influencing sound risk management practices with business partners.
• Review and Implement Internal Controls
• Review of accounting and operational policies, systems and procedures internal Audits for all operations.
• Perform specific audit procedures and prepare work-papers documenting the audit procedures performed.
• Send alerts on system deviations, correction notifications & update database of checks made
• Follow-up to determine adequacy of corrective actions.
• Provide assistance to external auditors as requested.
• Special studies and projects as may be assigned.

Key Competencies / Occupational Skills/ Personality Traits/ Profile

• Thorough knowledge of operating activities of Manufacturing companies
• Sound technical knowledge of Accounting software
• Computer Literacy
• Nosey”; good people management skills; aggressive, but diplomatic; good communication skills, verbal & written; and task & solution oriented

Required Qualifications/Experience

• A bachelor's degree in accounting or related field
• Should have a minimum of 5 years’ experience in Internal Auditing preferably in a manufacturing company
• Demonstrate abilities and experience in Report writing and analytical thinking;

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line and preferred location.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

Marketer and Graphic Designer Jobs in Kenya

Marketer

Lucrative position for a marketing executive to sell Exhibition space for SME 2012 @ 15% commission only.

Caliber of person needed: Aggressive, Proactive, Eloquent Speaker.

2 months probation,full time employment with attractive salary & commission after results.

Graphic Designer

• Diploma in graphic design
• Come with already done websites
• 2 months probation,full time employment with attractive salary & commission after results.

Closing date: 10th Feb 2012

Email: exhibitionskenya@gmail.com

UPEACE - IDRC PhD Fellowships & Doctoral Research Awards

The Africa Programme of the University for Peace (UPAP) has secured funding from the Canadian International Development Research Center (IDRC) to build research capacity in Africa in Governance and Security Studies.

This research grant cycle is a second one received from IDRC after the first one that UPEACE received in 2007 and that focused on developing research capacity in Peace, Conflict and Development.

The present grant comes from two programs within IDRC, the Fellowships and Awards Program (F&A) and the Governance, Security and Justice Program (GSJ).

In this round, a total of 15 PhD Grants will be offered in two categories: PhD Fellowships and Doctoral Research Awards. Both grants are specifically for African students pursuing their PhDs in universities in Sub-Saharan Africa.

The first category, PhD fellowships is intended for freshly enrolled candidates, who are at the very beginning of their studies. The grant will cover expenses including tuition, living expenses and a semester abroad at a Canadian university. A total of 4 grants will be offered.

The second category, Doctoral Research Awards is intended to support PhD candidates, who have completed the required course work and/or other preliminary doctoral requirements as instructed by their universities.

Eligible candidates are those who are ready to start the phase of conducing their field work, analyzing their data and writing their thesis. It will cover expenses like field research, data analysis, associated travel, and production costs. 11 awards will be offered in this category.

Support from the two programs will enable UPEACE Africa programme to train a total of 30 PhD candidates registered with universities in Sub Saharan Africa.

Deadline for application is 28 February 2012

Female applications are especially encouraged to apply.

For further information, please visit www.upeace.org or www.africa.upeace.org