mothers2mothers (m2m) - Training & Education Specialist - Nairobi, Kenya

mothers2mothers (m2m) is an international non-governmental organisation headquartered in Cape Town, SA, dedicated to providing education and support to pregnant women and mothers living with HIV, and preventing mother-to-child transmission.

m2m empowers HIV-positive pregnant women and new mothers to become role models in their communities by promoting AIDS awareness, testing and services. m2m currently operates in 8 countries in Africa and receives funding from a diverse set of funders.

For further information please visit www.m2m.org.

Training & Education Specialist

Purpose: To lead the external training activities of m2m in Kenya related to national scale-up of the Kenya Mentor Mother Program (KMMP), with the aim of promoting participant learning and program quality at all levels.

The position is based in Nairobi and liaises with m2m Kenya management colleagues and relevant staff at m2m HQ in Cape Town, South Africa. The position reports to the Country Representative.

Key Areas of Responsibility:

• Coordinate the development of the national KMMP curriculum package aligned to national standards and guidelines, including oversight of a dedicated consultant, in consultation with the MOH, other key stakeholders, and m2m HQ
• Develop and lead a KMMP TOT plan to capacitate national and regional KMMP trainers in a phased approach aligned to the national KMMP roll-out plan, including the co-facilitation of TOT sessions
• Lead the development and support the delivery of capacity building training activities for local implementing partners, co-facilitated with m2m program staff
• Act as a thinking partner to develop and propose continuous training and education approaches for engaging with partner organizations beyond initial orientation activities
• Integrate quality improvement approaches to support quality service delivery and successful learning, including reflection and evaluation
• Track and report on achievements and activities in training and education areas related to the KMMP

Qualifications and Experience Required:

• Minimum of a masters degree in public health, instructional systems design, health education and/or a related field
• 5 years senior level work experience in a training and education capacity; experience with USG-funded NGOs a distinct advantage
• Experience with the national TOT cascade in the health sector in Kenya
• Previous experience with the training and education component of organizational capacity building program(s)
• Experience coordinating or overseeing national curriculum development

Competencies Required:

• Expert Trainer of Trainers with excellent demonstrated training skills, including participatory methods
• Experience designing training on maternal health and/or HIV related topics for health professionals, and for peer health educators and lower literacy participants
• Comprehensive understanding of adult learning methods and behavior change models in the African context
• Familiarity with various training and educational approaches related to organizational capacity building in the health sector
• Demonstrated experience designing and developing training materials for adult learners
• Proven ability to interact professionally and effectively with a diverse group of stakeholders including senior managers, decision-makers, government officials, and public and private donors, including experience working in or with the MOH
• Strong organization, coordination and planning skills
• Highly proficient in Microsoft Office Suite including advanced formatting in MS Word (working with master documents)
• Dynamism, creativity and flexibility
• Fluency in English and Kiswahili
• Enthusiasm to work on behalf of m2m’s mother and infant clients

To Apply:

Interested applicants should submit their Curriculum Vitae and covering letter to the mothers2mothers Human Resource Department via email to kmmprecruitment@m2m.org by December 11, 2011.

Only short listed candidates will be contacted.

If you do not hear from us by January 20, 2012, please consider your application unsuccessful

M-KOPA Kenya - Asterisk PBX Installation and Implementation - Request for Proposal

Request for Proposal (RFP)


Purpose

M-KOPA Kenya is seeking proposals from consultants (individuals or companies) with expertise in installation, configuration and customization of the Asterisk PBX system for their customer care call center.

This call center solution is core to our customer centric business, and we seek to implement it in January 2012.

Background

M-KOPA (M = mobile; KOPA = to borrow) is a new mobile venture based in Nairobi, Kenya. Our mission is to help Kenyans acquire productive assets through simple and secure mobile technology.

Following successful product trials with customers in 2011, M-KOPA is preparing for commercial launch in 2012.

Requirements

The following is an indication of what we would like to achieve with our Asterisk installation. This list is not exhaustive, though it should be noted that apart from Computer Telephony Integration, we will be pursuing a standard Asterisk installation.

1. Support for one E1 line and several mobile lines connected via a GSM gateway.
2. Support for both soft phones and SIP phones.
3. Dynamic and mobile extension numbers for different agents.
4. The installation should be implemented in a way that will enable and facilitate Computer Telephony Integration with third party systems such as our CRM system.
5. Allow record of Busy and Out of Hours Messages amongst other configurable messages.
6. Support for call logging, monitoring and recording.
7. Support call hunting e.g. whereby incoming calls are directed to agents that have been idle for the longest time.

Note: The selected consultant may propose to also provide the related hardware (E1 Card, GSM Gateway, SIP phones, Server). However, this will be taken as an optional component of the proposal.

Selection Criteria

Candidates must meet the following Selection Criteria:

1. Demonstrated knowledge and experience with VoIP networking and implementation of the Asterisk PBX systems in production environments.
2. Demonstrated knowledge and experience in implementing Computer Telephony Integration (CTI) for Asterisk in order to facilitate integration with third party systems.
3. Must be available to implement the solution in the month of January 2012 at our offices in Kilimani.

RFP Process

The following is the process that M-KOPA project team will follow in reviewing and approving proposals, as well as preliminary information on the process that will take place once a proposal is selected.

1. Consultant to send a concise proposal to contact@m-kopa.com on or before 7th December 2011. This proposal should outline the relevant technical qualifications and a financial proposal for the initial installation. The proposal should also provide options for future maintenance and support accompanied by an SLA for the same.

2. Once reviewed, one or more of the consultants will be shortlisted and contacted for further discussion.

3. We will base our selection mostly on competitive qualifications and cost.

4. The successful candidate will begin work in January 2012

Bridge International Academies - Billing Specialist

Position Title: Billing Specialist

About Bridge International Academies

Bridge International Academies is a for-profit startup company revolutionizing education across Africa with a unique business model.

The company runs a large-scale network of low-cost primary schools in Kenya that significantly outperforms other primary schools in the same areas because of our “school in a box” systems.

Our schools profitably deliver this high-quality education for less than $4 per child per month, which enable the schools to cover all their costs and create a profitable central organization at scale.

We have launched 37 schools in Kenya, we will double in size in the next 6 months, and plan to rapidly scale the company to serve more than 1 million students across the continent.

About this position

We have and are continuing to develop one of the most sophisticated approaches to providing affordable education to MILLIONS of children in one of the most challenging environments in the world.

A central part of our operations includes the identification and verification of plots of land for our schools inside the informal settlements. This position within a Development environment, will be responsible for performing all billing transactions required including (but not exclusive to)

Key Areas of Responsibilities:

• Working knowledge of Microsoft Office (Word and Excel required)
• Must have strong knowledge of customer relations/satisfaction as they relate to billing and financial concepts
• Works well in an environment with firm deadlines; results oriented
• Perform multiple tasks effectively
• Able to work both independently and as part of a team
• Strong analytical skills required
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Identifies and resolves client billing complaints
• Provides weekly and monthly reports and goes over with COO
• Maintains strictest confidentiality
• Opens and closes all files
• Responsible for overall coordination of billing and accounts receivables process
• Enters daily payment receipts and issue resolution, and assures that all issues are resolved on timely basis
• Maintains, customize and troubleshoots the billing/client management software
• Performs other duties as assigned

About You

• 4-year bachelor's degree in real estate, finance or business administration
• Possess advanced skills in customer service and provides effective solutions
• Ability to work long hours including weekends
• Passionate about children and education in Africa
• Knowledge of billing/problem resolution practices (at least 3-5 years of experience)
• Knowledge of billing computer programs
• Ability to operate office equipment
• Ability to read, understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with clients and employees
• Effective knowledge of business office procedures
• Must be well organized , detail-oriented and personable with a professional demeanor
• Excellent communication skill necessary to interact with attorneys/lawyers and clients by both telephone and written correspondence

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com

Aga Khan Academy, Nairobi, Junior School - Receptionist and Teacher

The Aga Khan Academy, Nairobi – Junior School would like to invite applicants to apply for the following positions:

Receptionist

Requirements:

• Diploma in Secretarial Studies from a reputable institution with KNEC and/or Pitman

Qualifications

• Proficient in MS Word, Excel, PowerPoint and Internet.
• Minimum 3 years’ experience.

Teacher

Requirements:

• Hold a Bachelor of Education Degree with a minimum of 3 years professional teaching experience at the primary/elementary level in an international curriculum at a wellknown school.
• PYP experience will be an added asset.
• Teacher Certification
• Enthusiastic, team player and collaborative.

Interested applicants should submit their CV by Friday 16th December 2011 to:

The Aga Khan Academy, Nairobi-Junior School
P.O. Box 44424-00100
Limuru Road & 1st Parklands Ave

Email: info@faculty.aka-nbi.ac.ke