Jhpiego, an affiliate of Johns Hopkins University, is an international NGO supporting a wide range of programs to improve the health of women and their families.
Jhpiego-Kenya works in close collaboration with both the Ministry of Medical Services and the Ministry of Public Health and Sanitation in the areas of HIV, Malaria, TB, Maternal, Newborn and Child Health, Reproductive Health and Family Planning.
We are currently recruiting a Training Advisor with excellent technical and training skills who is a team player, dedicated, highly motivated and willing to work in a high pressure office requiring multi-tasking.
Training Advisor
Reporting to Jhpiego’s Senior Technical Advisor for Training, the Training Advisor will provide technical training support to all Jhpiego training activities and capacity building in support of the MOH’s priorities.
Responsibilities:
- Serve as trainer or co-trainer in Jhpiego - sponsored courses in FP/RH, HIV, MNCH, malaria and in training
- Provide mentorship and supportive supervision of MOH and Jhpiego trainers with a focus on quality assurance in training and service provision
- Assist Jhpiego program staff to design, develop, implement and evaluate training programs
- Working with colleagues, adapt new training approaches that focus on reducing service provider’s time out of their stations
- Supervise Jhpiego training and supervision activities and ensure Jhpiego training approaches are incorporated
- Represent Jhpiego in technical meetings in FP/RH, HIV, TB, MNCH, malaria and training
- Participate in all internal and external technical working group meetings as appropriate
- Prepare budgets, work plans, reports and other technical papers
- Assist to identify training consultants, drafting TORs and making logistical arrangements
- Assist in program and training monitoring and evaluation
Requirement:
- A Clinical Officer or Registered Nurse
- At least 5 years progressively responsible experience in training and supervision of RH/FP, HIV, malaria and pre-service programs. Experience with integration of technical areas is an added advantage.
- Familiarity and or experience with Jhpiego training approaches
- Must be an excellent classroom and clinical trainer experience in clinical training
- Ability to communicate effectively, instilling trust and confidence
- Computer literacy, particularly in the use of MS office
- Able and willing to travel up to 75% of the time.
Interested applicants should send a CV with three referees and detailed cover letter to the following email address by 15th September 2011: HR-Kenya@jhpiego.net indicating how your education and experience qualifies you for the position.
A competitive remuneration will be offered according to qualifications and experience.
Only those selected for interview will be contacted
Jhpiego is an equal opportunity employer
Consolidated Bank seeks recruit competent and highly motivated individuals for the following position:
Customer Service Manager
Reporting to the Head of Marketing & Customer Service, the successful candidate will be responsible for effectively managing the customer service function and supporting the corporate objective of achieving high levels of customer value and retention.
Core Duties & Responsibilities- Ensure best in class customer experience and support, as well as provide product and services expertise to maximize customer value.
- Be the bridge that drives communication between business development and operations towards the common goal of high levels of service to the customer.
- Establish, prioritize and manage the efficient flow of information necessary to ensure on time delivery of customer inquiries and maintain a high degree of collaboration and teamwork
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Work closely with other departments to understand business requirements and collaborate on solutions that will result in continuous process improvements to simplify and streamline customer service functions
- Ensure that customer requests are investigated, followed-up, and that they receive the correct response within the prescribed service level.
- Manage and guide the operations of the customer service and call centre teams in order to efficiently respond to queries and complaints within satisfaction and delivery targets
Minimum Qualifications and Experience - Bachelor’s degree in relevant field. Professional customer service, marketing and/or sales qualification such as CIM, MSK
- Five years experience in sales, customer service or marketing role in the banking industry or other service oriented organisation.
- Must be organised, analytical and take the concept of client confidentiality very seriously
- Must have strong attention to detail and ability to make sound business decisions in a timely fashion
- Excellent verbal and written communication skills with the ability to communicate at all levels internally and externally
Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the undersigned by Friday, 16th September 2011.
Only short listed candidates will be contacted.
The Head of Human Resources
Consolidated Bank of Kenya Ltd
P.O. Box 51133 - 00200
Nairobi
Liverpool VCT, Care & Treatment (LVCT) is an established Kenyan NGO that utilizes research to inform policy reform advocacy and strengthen HIV service delivery.
We optimize our impact on the HIV/AIDS response by building capacity of partners and pay special attention to vulnerable groups and populations with special needs.
LVCT’s focus is on the scale-up of quality-assured HIV counselling, testing and care services.
We have a vacancy for the following position:
Gender Technical Officer (GTO)
GTO/LVCT/2011
Location: Nairobi
Purpose of position:
To provide direction for the LVCT gender strategy, deliver on its execution ensuring quality and results. The GTO will undertake to systematically address integration of gender considerations in LVCT’s approaches and programmes and provide technical assistance to partners in gender integration, and leadership to policy engagement for strengthened gender integration.
The position holder will also be responsible for the implementation of the gender based violence programme and liaise closely with delivery of post rape care services.
Duties and responsibilities: - Oversee systematic implementation and development of a monitoring and reporting framework for the LVCT gender and GBV strategies
- Contribute to LVCTs institutional development strategy and build capacity for gender integration and monitoring across programmes and services
- Actively engage policy reforms and provide technical assistance to strengthen national guidance, implementation frameworks and capacities for gender integration in line with the Kenya National AIDS Strategic Plan III
- Document LVCTs lessons and best practices on gender integration in health services and for the GBV response
- Provide oversight for the implementation and evaluation of gender activities and GBV programmes with subpartners
- Ensure liaison and networking between LVCT, private sector, CSOs and government agencies to promote attention to gender and gender based violence issues
Qualifications - Degree in social sciences
- 5 years of relevant experience
- Sound technical understanding of gender analysis, programming and evaluation
- Knowledge of the health care system and HIV, SRH and GBV policy and literature
- Demonstrated capacity for project implementation and team support
- Focus on results with ability to work under pressure and meet deadlines
- Experience in policy engagement and policy advocacy
Qualified applicants are invited to send their cover letter and detailed CV along with contacts of three referees, salary history and expectations to:
Human Resource and Administration Division,
Liverpool VCT, Care and Treatment,
P.O Box 19835, 00202
Nairobi, Kenya
Or email: recruitment@lvct.org
so as to arrive NOT later than 16th September 2011
Note: Only short listed applicant will be contacted.
LVCT is an equal opportunity employer
Impact Research and Development Organization is a national NGO headquartered in Kisumu, and mostly funded by the Centers for Disease Control and Prevention (CDC).
We are looking for qualified and experienced personnel to fill the position of Research Officer to be based in Kisumu, Nyanza Province.
Key Responsibilities:
Support the design and conduct of different types of research and intervention studies, including clinical trials; oversee data management, analysis, reporting and manuscript preparation; and, support staff supervision.
Minimum Requirements:- Masters degree in Public Health; PhD and/or mid-level training in Biostatistics added advantage.
- Minimum 3 years experience designing and conducting research studies.
- Demonstrated experience in data management and manuscript preparation (please include a copy of 1-2 published paper(s) where you are among the first 3 authors).
- Demonstrated competency in quantitative and qualitative data analysis software a must, specifically SPSS, SAS, STATA and Atlas-ti.
- Excellent writing skills and understanding of public health issues, particularly HIV/AIDS research and interventions.
- Experience supervising a large number of staff; extensive post-training experience with working in the field.
Submit applications, complete with CV, copies of certificates and testimonials, letters from and telephone numbers of four professional referees, current and expected salary, to reach the undersigned not later than Friday 16th September 2011.
Only short-listed candidates will be contacted.
The Human Resources Manager,
Impact Research and Development Organization,
P. O. Box 9171-40141, Kisumu
