F&B Services Manager Job in Kenya

Position: F&B Services Manager

Scope of Position:

To plan, organize, direct, control and evaluate the operations of all the F&B outlets within the premises and ensure that there is adherence agreed budgetary limits and parameters of the law, including food hygiene and liquor requirements.

Responsibilities:

• To ensure the prompt and efficient service of all meals, snacks, functions and beverages to the required standards.
• To ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costings and cash checks.
• To ensure that restaurants and cloakrooms are clean and well maintained, that table appointments, including flower arrangements are impeccable.
• ensure that waiters are always correctly and smartly dressed, that they offer professional and courteous service to their customers.
• To ensure that barmen are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that room service orders are executed promptly and that they comply with the required standards.
• To ensure that room service colleagues are correctly and smartly dressed and serve their customers in a professional and friendly manner.
• To ensure that consumable and non-consumable goods are ordered, correctly stored and issued to the various F&B sections.
• To ensure that staffing levels are correct and to agreed standards and are not exceeded without prior consultation.
• To ensure that company and statutory hygiene standards are maintained in all areas.
• To attend timeously to customer complaints.
• To hold regular performance appraisals with all management colleagues, identifying areas for
• Ensure all grooming, spot check and temperature control sheets are filled as required
• Identify development and training needs among F&B colleagues and ensuring that this training is effected.
• To ensure that regular stock takes are conducted.
• To prepare and submit on the required format all information necessary for budgeting purposes, timeously and accurately.
• To ensure that an effective table reservation system is in operation.
• To circulate throughout all restaurants, bars and banqueting departments, maintaining a high profile with customers and colleagues.
• To be fully aware of trends in the industry and make suggestions for improvement of the catering operation.
• To carry out or ensure that regular On-the-Job Training is taking place to agreed standards.
• Performs any other reasonable duties as required by the department head.

Qualifications:

• Diploma or degree in hospitality / business management or tourism related field
• 2 years of culinary experience in hotel environment
• Strong supervisory and communication skills
• Food Hygiene and Safety trained
• Leadership skills
• Inventory management
• Conflict resolution
• Ability to work under pressure
• Ability to multi-task
• Good organizational skills
• Enthusiastic and with outgoing personality who is very guest driven

Interested parties should send in CV’s to cvs@careerdirections.co.ke