Customer Service Representatives

Jobs: Customer Service Representatives 

Location: Nairobi 

Industry: BPO 

Our client, an online dating company that operates 35 niche dating websites based on religion, ethnicity, lifestyle and special interests is looking for enthusiastic and self-motivated customer Service Representatives, flexible to work on shift basis. 

The ideal candidate must have outstanding computer skills and ready to work in a call centre. 

Key Responsibilities

• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks assigned

Key Skills and Competences

• Internet and Computer literate
• Excellent communication skills.
• Certificate/ Degree/ Diploma in any field
• Passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to multitask and take up more workload when required
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethics (is reliable, motivated, professional)
• Ladies are encouraged to apply.

How to Apply

To apply, send your CV only to denny@flexi-personnel.com before 20th November 2017. 

Clearly indicate the exact position (Customer Service Representative) applied for and your minimum salary expectation on the subject line.
 

NB: Flexi Personnel does not charge candidates for job placements.

Customer Centre Agents for a Bank

Sheer logic Management Consultants is sourcing for Customer Centre Agents for our client, a leading local bank.
 

Salary: 34,000 plus overtime.
 

Responsibilities:

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

How to Apply:
 

If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 24th November 2017 to the Sheer Logic Management Consultants E- Mail: sheerlogictalentsourcing3@gmail.com clearly marking “Call Centre Agents”.
 

Only short-listed candidates will be contacted. Male candidates are encouraged to apply.
 

Our Client is an Equal opportunity employer.

Customer Service Representative - High Value

Wananchi Group (K) Ltd

Job Vacancy: Customer Service Representative - High Value

Department: Customer Experience
 

Location: Gateway Park
 

Employment Status / Type

• 1 year Contract (Seasonal Contract)
• 3 months’ probation
• Monthly KPI performance review & incentive (30% variable pay)

Position Reporting to: Supervisor – High Value Section
 

Manage Others: No

Job Purpose / Summary:
 

CSR is responsible for providing professional and quality customer service both internally and externally.  

Reporting to the Technical Support Manager, the CSR will be responsible for:
Customer Support at designated touch points (Inbound, Outbound, Emails, Escalations ):

• Customer calls; emails; outbound calls; escalations: CSR gets full understanding of customer's enquiry, provides full customer support for all fiber services on first contact, solves the issue and logs it on CRM and Wincable.
• If the issue is resolved, the CSR ensures that customer is satisfied and confirms the customers contact details.
• If issue can't be resolved during the interaction, it is escalated by the CSR to the CE leader and followed up through the proper channels until resolution.
• Take full ownership of customer cases handled and ensures proper handover for unresolved cases at end of day.
• Ensure customer satisfaction with service and quality of support provided.
• Good interpretation of customer queries and relay of accurate information to reassure customers and manage their expectations.

Key Roles:

• Using effective communication skills.
• Resolving all complaints, concerns and issues in a timely and diplomatic manner.
• Conduct activities in a professional manner
• Demonstrating knowledge of Zuku Fiber service standards or service level agreements
• Demonstrating knowledge of impact of providing professional service to Customers
• Understanding the importance and impact of first call resolution (FCR)
• Working with the CE leader on performance improvement as an individual and with the team as a whole
• Ensuring complaints/concerns are resolved or escalated in a timely manner
• Providing timely notifications to management of negative trends, urgency of issue, or extent of required follow up
• Determining when a problem requires action from higher level of authority
• Participate in regular team meetings
• Educate customers about terminology, features and benefits of products in order to improve customer education and satisfaction.
• Updating client comments, complaints, reports and compliments on all relevant Wananchi Systems
• The job holder will be expected to identify and highlight to the supervisor, all emerging service issues of general of unique nature; that may require maintenance, upgrade or restructuring of Fiber services in order to meet customer needs.
• Work with immediate CE leader on team rosters.
• Provide one-stop customer support for all Fiber services by responding to customer contacts within defined SLAs
• Track and monitor the customer problem exceeding the agreed SLA's and escalate to the required level of management until complete resolution.
• Track and monitor reopened, repeated customer problems, executing a special customer care plan on affected customers, developing actions plans and following up until complete resolution.
• Daily monitoring and reporting on the intake of customer problem by type, root cause, SLA compliance, average closing time and average pending time.
• Enhance customer loyalty and upsell accordingly.

Key Performance Indicators:
 

Achieve Support Center SLA’s

• Achieve 90% first call resolution (FCR)
• 90% correct CRM capture
• 100% Schedule Adherence
• Score a minimum of 98% on QA score for the Month

Other KPIs

• Efficiency
• Good Handle rate
• Calls per Customer
• Average Handle Rate
• Escalation Resolutions

Experience and Background Required:

• 2 years experience in a busy Contact Center, supporting internet/technology driven services
• Understanding of - IP networks; the contention ratios in the network; Metro Ethernet networks
• Troubleshooting skills e.g. on CMTS configuration, IP assignment (DHCP services) is an added advantage
• Understanding of the basic GPON network design & structure is an added advantage
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge and experience in reading, analyzing, and interpreting reports and technical procedures.
• Proficiency in MS Office - specifically Excel, Access, Word, PowerPoint.
• Ability to effectively present information and respond to questions from management, peers and customers.
• Ability to handle service delivery and service assurance processes and structures in a large telecommunications environment.
• Self-driven, customer centric and team player.

How to Apply

Interested and qualified candidates to submit their application including a detailed CV,day time telephone contact to recruit@ke.wananchi.com with a subject line Customer Service Representative-High Value on or before 24th November 2017

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

Customer Experience - Service Engineer

Wananchi Group (K) Ltd
 

 Customer Experience - Service Engineer

Department: Service Support
 

Location: Gateway Park

Employment Status / Type: Full-time

Position Reporting to: Customer Surveillance Head

Manages Others: No

Job Purpose / Summary:

• Reporting to the Technical Support Manager, the job holder is responsible for monitoring, troubleshooting, reporting and escalating of all Wananchi Group client connections i.e.; HFC and GPON networks; DTH platform; Voice platform and Metro Ethernet;
• The job holder will be expected to a) identify customer problems of a technical nature that are relevant for Technical organization’s quality improvement, b)investigate, c)design ad hoc reports that can assist the technical team.
• The job holder will be expected to undertake extensive troubleshooting for any escalated matters using the existing systems and follow up that they have been resolved.
• The job holder will be expected to act as a liaison between the Cs Team and the NOC, Engineering and technical team in reporting customer calls and queries so as to provide sufficient information in trying to understand and resolve customer related problems.
• The job holder will also be expected to step in and act as the deputy for the Customer Surveillance Head.

Key Roles:

• Extensive troubleshooting of all customer escalated matters including but not limited to HFC, GPON, DTH, TV and managed Wi-Fi.
• Research for potential trouble spots using the available troubleshooting tools and providing workable solutions and/or escalating to the relevant department for closure.
• Good interpretation of customer calls to meaningful reports and understanding of the Network which can be presented to the technical team for continuous improvement of customer issues.
• Act as a liaison between the technical team and CS team on customer issues reporting.
• Good knowledge of the troubleshooting systems so as to analyze, provide feedback and recommendations for improvements.
• Design and develop reports and analysis that will assist the technical team to pin point trouble spots which require immediate actions.
• Follow up on any tasks which are allocated by the Customer Surveillance Team Leader.
• Any other duty that may be assigned.

Experience and Background Required:

• Good Technical background and skills.
• Good understanding of all the troubleshooting systems within the organization.
• Good understanding of the HFC, GPON and Satellite networks.
• Call Centre experience as an Agent/Quality or Supervisor is an added advantage.
• Understanding and experience on CRM, trouble ticketing systems, dispatch procedures and processes within the Customer Experience department.
• Experience in a triple play company would be an added advantage.
• Experience in Onsite support and maintenance is an added advantage.
• Knowledge and experience in reading, analyzing, and interpreting periodical reports and technical procedures.
• Experience in writing reports. Proficient in MS Office - specifically Excel, Word, PowerPoint.
• Ability to effectively present information and respond to questions from groups of managers, clients and customers.
• Experience in solving practical problems and dealing with a variety of concrete variables in situations where only limited standardization exists.

How to Apply
 

Interested and qualified candidates to submit their application including a detailed CV,day time telephone contact to recruit@ke.wananchi.com with a subject line Customer Experience Service Engineer on or before 24th November 2017

Wananchi Group is an equal opportunity employer and will offer competitive remuneration and benefits to the right candidate.

Only short-listed candidates will be contacted.

Note: Canvassing will lead to automatic disqualification.

Customer Care Officer, Accounts Assistant, and Registry Assistant

We are a fast growing national Cooperative with over 22,000 members and the head office in Westlands, Nairobi and a branch network. 

We intend to fill the position(s) below on a 2 year renewable contract.
 

1. Customer Care Officer
 

Key Requirements

• At least a Diploma in customer care/ marketing / Public relations / Communication. (Bachelor’s Degree in Marketing / PR / Communication is an added advantage.)
• Minimum 2 years working experience in service industry.
• Good knowledge of customer care and delivery of good services.
• Knowledge of accounting, credit and lending principles and basic computer knowledge.
• Perfect listening, telephone management and communication skills.

Main Role: Following up on queries directed to relevant officers to ensure that Sacco operating procedures are adhered to, Switch board / telephone management / Managing and resolving member complaints / Front Office related duties among other roles
 

2. Accounts Assistant (Debt Management)
 

Key Requirements

• Minimum KCSE C+
• CPA Part II , Certified Credit Professional (CCP Part 2) or ACCA Level II.
• A Diploma in Banking, Co-operative Management from a reputable institution. (Degree in Finance have an added advantage)
• Knowledge of computerized accounting systems.
• Those with knowledge ¡n debt management have an added advantage.
• Certificate of good conduct
• At least 2 years’ experience in same level in a financial institution.

Main Role: Preparing periodical management reports on delinquent loans and accounts, Notification of individual and unit(employer) defaulters, Recovery of defaulted loans after notice period lapses, Listing of defaulters with CRB (Credit Reference Bureau) among other roles
 

3. Registry Assistant

• Diploma in Records Management / Information Management
• At least 2 years’ experience in data / records management
• Ability to work under pressure, minimum supervision and strict deadline
• Thorough financial knowledge

Main Role: Preparing Member’s files for Loans Approval Committee, Retrieving files on request, records management, Check on the in-coming and outgoing mail and preparing monthly reports, filing among other record’s management related roles

How to Apply

Interested applicants MUST attach a duly filled job application form from our website current CV giving their day time telephone contact and a cover letter indicating current and expected salary and explaining the suitability for the position on or before 19th Oct 2017 to hr@wauminisacco.com. 

Please refer to www.wauminisacco.com, careers portal for detailed Job Description.

NB: Please include the POSITION TITLE you are applying for in the subject line of your application. 

Only the shortlisted candidates shall be contacted.

Customer Service Internship Position

Customer Service Internship Position
 

If you are a confident, self-motivated individual looking for a Customer Service opportunity, join our team! 

As an Inside representative you will be responsible for selling our technology products throughout Kenya. 

You will aggressively seek out prospective customers through networking, cold calling and prospecting activities while maintaining and developing new opportunities from our current customer base. 

College Graduates for Shop Attendants and Cashier Vacancies (15 Vacancies)

College Graduates for Shop Attendants and Cashier Vacancies (15 Vacancies)

Solar kiosk is looking to hire fresh college graduates to fill in the position of shop attendants and cashier.

Roles and Responsibilities

• Operate (sell goods and services), manage, promote and uphold business name
• Ensure shop is clean, neat, safe, secure and well maintained.
• Be sole proprietor of the stock/inventory in the shop at all times
• Meet sales targets for the shop.
• Market the shop and it’s products
• Always remit cash from goods sold.
• Always use the POS in selling to ensure immediate and quick reporting to head office.
• Always have an assistant
• Always maintain prices of goods and services as prescribed by the company.
• Assist on conducting research for both product and market needs
• Always communicate to management
• Train the Assistants and Sales Agents
• Uphold integrity at all times and compliant to rules, processes and regulations of the company

Educational and Professional Requirements

• College/University graduate in business related studies.
• Experience in sales and marketing is an added advantage
• Must have sales and marketing skills and able to communicate effectively, both in writing and verbally, in English and Swahili.
• Proficient with standard office software (incl. MS Word and MS Excel or equivalent).
• Should be willing to work with the rural communities in Narok, Kajiado and Machakos.
• Should be willing to work on bonus and commission basis

If your qualifications match the above profile, you can identify with our vision and you are excited about this challenging position, we look forward to receiving your application on kenya.jobs@solarkiosk.eu by 10th February 2016. 

Training & Quality Supervisor

Job Vacancy: Training & Quality Supervisor 

Position Summary: The Account Supervisor serves as the primary account management contact for the client and is responsible for driving performance and ensuring client satisfaction. 

The incumbent is expected to consistently provide excellent management to the team, as well as represent client needs and goals within the organization to ensure the highest level of accuracy and quality. 

In addition, the Training Supervisor should build relationships with clients to encourage new business opportunities.

 

Duties and Responsibilities:  

• Directing, monitoring and adhering to set out department processes and procedures as per client and organizations expectations 
• Train new hires and existing staff on account specific modules and requirements 
• Identifying performance gaps and ensures yearly calendar is provided and all contractual trainings for the accounts is conducted 
• Ensure individuals and support teams across the accounts are well equipped and updated with required knowledge on products, customer experience 
• Provide support to new agents during the nesting period by scheduling coaching sessions. 
• Create content for various trainings to be conducted in the account 
• Custodian of the knowledge base and ensure it is regularly updated. 
• Ensures that client issues are dealt with in an efficient manner 
• Aware and in pursuit of opportunities for account growth and new business, by involving the senior management team. 
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. 
• Compile and prepare daily, weekly and monthly reports in a timely manner and in accordance with approved reporting standards 
• Provide feedback to the Training & Quality Service Delivery Manager on areas that will improve customer experience, quality and procedures 
• Manage the QA team and ensure quality process and targets are met

Education and Experience: 

• Tertiary Education (Diploma or Degree) 
• Fluent in the English Language 
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer. 
• Minimum 2 years of work experience in a Call Center training & quality environment 
• Experience in supporting, supervising and motivating professional staff

Key competencies and attributes: 

• Extremely detail oriented
• Motivated, goal oriented, persistent and a skilled negotiator 
• High level of initiative and work well in a team environment 
• Excellent written and oral communication skills 
• Handles stressful situations and deadline pressures well 
• Ability to resolve complaints on an escalated level. 
• Plans and carries out responsibilities with minimal direction 
• General management, organizational and time management skills required.

Interested and qualified candidates should send their resumes to hroperations.recruitment@gmail.com clearly indicating the position on the subject line.

Deadline for application is 5th February 2016

Quality Assurance Analyst

Job Vacancy: Quality Assurance Analyst
 

Position Summary: The Quality Analyst is responsible of evaluating, monitoring and developing overall agent performance while ensuring the quality of all customer support activities meets the client standards expectations within the assigned line of service.
 

Duties and Responsibilities: 

The incumbent will be responsible for the following areas: 

• Ensuring staff are adhering to set out service line processes and procedures as per client expectations. 
• Listen and evaluate a pre-determined number of calls per agent in a week for all agents assigned while ensuring that quality standards are met. 
• Identify and propose ideas and solutions to improve quality at individual and group level as well as improvement on overall performance KPIs. 
• Analyse QA performance trends and conduct pre-determined daily coaching sessions of 15mins each with agents while providing effective developmental feedback. 
• Schedule weekly performance meeting with Team leaders and:

1. Evaluate a pre-determined minimum number of live call evaluations to help drive correct call handling procedures.
2. Provide QA feedback and actions to drive agent behaviour and Quality improvement. 

• Listen to a pre-determined minimum number of live calls per day and provide live coaching to the agents. 
• Provide QA feedback on previous day performance in pre-shift meeting. 
• Compile weekly testing process on Call flow, products and objection handling and complaints handling based on QA results generated. 
• Assist Team leaders with floor coverage to provide agents with support on customer queries and handling escalated calls. 
• Provide support to new agents during the nesting period by scheduling coaching sessions. 
• Compile and prepare daily, weekly and monthly reports in a timely manner and in accordance with approved reporting standards. 
• Provide feedback to the QA Supervisor on areas that will improve quality, productivity and procedures Participate in other duties and activities as requested.

Education and experience: 

• Tertiary Education 
• Previous experience in a Call Center is Mandatory 
• Fluent in the English Language (neutral and clear accent) 
• Good knowledge of Kiswahili (where applicable) 
• Proficient in MS Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and Internet Explorer. 
• Good understanding of Performance Management Programme 
• Previous experience in leading teams

Key competencies and attributes: 

• Demonstrated exceptional Customer Service Skills
• Comprehensive knowledge of service line 

Key Performance Indicators

• Attention to detail, good numerical skills and exceptional listening skills. 
• Excellent Coaching Skills 
• Ability to maintain confidentiality of information 
• Excellent interpersonal and communication skills 
• Excellent organizational skills 
• Ability to work in a strict deadline driven environment 
• Maintains healthy team dynamics through well developed conflict management skills

Interested and qualified Candidates should send their resumes to kenyaoperations@gmail.com clearly indicating the position on the subject line. 

Deadline for application is 5th February 2015

Loan Processing Officer

Loan Processing Officer 
 

Industry: Banking
 

Location: Kawangware
 

Salary: 28K
 

Our client partners with financial institutions to offer psychometric credit scoring to enable them assess and predict credit risk in lending. 

They seek to hire a loan processing officer who will be attached to one of the participating financial institutions in Nairobi.
 

 

Job Responsibilities

• Liaising with participating financial institutions to administer the psychometric credit scoring on all loan applications
• Providing excellent customer service to the clients
• Completing loan submissions
• Performing credit process duties and administrative tasks
• Preparing and submitting reports on all psychometric scoring tests for all submitted loans
• Following up on applications in the pipeline and ensuring closure
• Building and maintaining relationships with clients

Qualifications

• Relevant qualifications in sales/customer service or related field
• Excellent customer service and communication skills
• 1+ years experience in consumer lending
• Prior experience selling bank products or in a micro finance institution desired
• Experience with lending processes
• Experience assessing and processing credit applications
• Preferably someone staying in Kayole and its environs.

If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Loan Officer – Kawangware) to vacancies@corporatestaffing.co.ke  before Friday 29th January 2016

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted

Nursing Officer In Charge, College Matron, Nursing Tutor, Pharmacy Services In Charge, Claims Officer - Quality Assurance, Senior Staff Nurse, Customer Relations Officer, Pool Nurses, and Internship Positions

At The Nairobi Women’s Hospital, we are growing as we deliver on our promise and live to our vision “We are Trusted with The Health Care of Our Women In Africa”.

As a result of this growth, exciting vacancies have arisen, and we invite suitably qualified talent to join this winning team in the following positions:

Nursing Officer In Charge 

(1 Position)
 

Reporting to the Hospital Manager, this position is responsible for planning, organizing and coordinating the nursing team within the hospital. 

In addition, this position is responsible for ensuring consistency and continuity of high nursing quality care, upholding of the highest professional standards and excellent customer service.

Applicants must be in possession of a Diploma in KRCHN or its equivalent, valid certification in BLS, ACLS or ATLS and prior experience managing a large team of nurses in a hospital setting. 

A degree in any health care area or a higher national diploma in a specialized area will be an added advantage. 

The position requires active knowledge and experience in People Management and Customer service. The successful candidate must have a minimum of 6 years cumulative experience in a busy hospital environment with 3 to 5 years experience in a similar position leading a team of nursing staff.

College Matron

(1 Position )

Re-advertisement
 

Reporting to the Principal, NWH College this position is responsible for the monitoring and well-being of the welfare of the students, including meals, supervision of the cleanliness and maintenance of the college facilities in an effective manner.
 

Applicants must be in possession of a recognized post-secondary diploma and a minimum of 3 years work experience in a similar position, preferably in an institutional setting. 

In addition, he/she must have a liking for and understanding of young people and should be firm and able to demonstrate good sense. 

They should have good personal inter-active skills with young people and be a good listener, flexible in outlook, reliable, warm and friendly in disposition, with sufficient sensitivity to show tact and diplomacy.

Nursing Tutor 

(1 Position)

 
Reporting to the Head, School of Nursing, this position will be responsible for delivering quality teaching to nursingtrainees including monitoring their clinical learning.

Applicants must be in possession of a Bachelor’s degree in Nursing, and with more than 2 years post internship work experience, of which 1 year must be in delivering teaching to health care trainees/workers. 

In addition, they must be able to commit consistent hours per week to deliver training.

Pharmacy Services In Charge 

(1 Position)
 

Reporting to the Hospital Manager, with a matrix reporting to the Pharmacy Services Manager, this position is responsible for planning, organizing and coordinating the Pharmacy team within a hospital branch. 

The job holder will superintend the branch pharmacy.

In addition, he/she will ensure availability of the products as per the approved formulary, stock control and superior customer service.

Applicants must be in possession of a Diploma in Pharmaceutical Technology and must have a valid license with the KPPB. The position requires active knowledge and experience in People Management and Customer service. 

The successful candidate must have a minimum of 6 years cumulative experience in a busy hospital environment with 1 to 3 years experience in a similar position leading a team of pharmacy staff.

Claims Officer - Quality Assurance 

(1 Position)
 

Reporting to the Credit Controller, this position will be responsible for maintaining accuracy, compliance, and consistency of invoices as per the Company policy.
 

Applicants must be in possession of a Diploma in Clinical Medicine or Nursing, with 1 to 3 years work experience in a similar position. 

A degree in any health care area or a higher national diploma in a specialized area and clinical experience in a hospital setting will be an added advantage. 

The position requires active knowledge in health care practise and attention to detail.
 

Senior Staff Nurse 

(Multiple Positions)
 

Reporting to the Nursing Officer, the position is responsible for hands on provision of high quality nursing care within an assigned nursing unit (Maternity, Paediatrics, OPD, Medical / Surgical Ward, Theatre). In addition, the position holder may be required to shift lead.

Applicants must be in possession of a recognized nursing qualification at Diploma or Degree level, valid certification in BLS, ACLS or ATLS and above 4 years experience in a hospital setting. 

A Higher National diploma in a specialized area and experience leading a team will be a distinct advantage. 

The position requires active knowledge and experience in providing nursing care.
 

Customer Relations Officer

(1 Position)
 

Reporting to the Hospital Manager with a matrix reporting to the Chief Officer- Business Development & Marketing, this position is responsible for growing the business volumes for the unit through executing business development activities, maintaining excellent relationships with doctors, clients and corporate clients.
 

Applicants must be in possession of a Diploma in Communications/ Public Relations/Marketing or a business related course. 

In addition they must have 3 years working experience interacting directly with clients and managing relationships.

Experience in a busy hospital environment or service industry will be an added advantage.

Pool Nurses 

(Multiple Positions)
 

Reporting to the Nursing Officer, this position is responsible for provision of high quality nursing care within an assigned nursing unit (Maternity, Paediatrics’, OPD, Medical / Surgical, Theatre) and will be engaged on need basis according to the prevailing business volumes.

Applicants must be in possession of a nursing qualification at Diploma or Degree level, valid certification in BLS, ACLS or ATLS and experience in a busy hospital setting. 

The position requires active knowledge and experience in nursing care, as well as ability to commit consistent hours per month to the organization.

Internship Positions
 

We invite suitably qualified candidates’ for Internship opportunities in Human Resources, Public Relations, Laboratory Technology and Pharmacy Technology which are available for a term period. 

This is targeted at ambitious, growth oriented young professions, interested in progressing their careers.

Applicants must be in possession of a relevant qualification at Diploma or Degree level in their area of interest. 

Prior exposure in an actual work environment setting is desirable.

For all the positions, the following Key Competencies will apply:Customer Focus, Team Work, Managing performance, Results Oriented, Reliability with demonstrated interpersonal skills and a high degree of professionalism and ethics

Interested candidates are invited to send their application and CV on or before Friday, 29th January, 2016 to vacancies@nwch.co.ke quoting the position applied for as the subject line. 

Owing to the volume of applications, only shortlisted candidates shall be contacted.

The Nairobi Women’s Hospital is an equal opportunities employer.

Account Manager

Account Manager

Our client, a marketing solutions company, is looking to fill the above position within its company.

The position reports to the Account Director.

Responsibilities:

• Day to day management of business accounts.
• Ensure assigned project teams are well informed on overall brand campaigns presented and approved by client prior to implementation.
• Generate, monitor and manage project Gantt charts.
• Oversee the implementation of campaigns against specific KPIs and deliverables.
• Collect weekly reports from Senior Project Managers, ensure good reporting quality (content, data and overall presentation) and submit to client.
• Evaluate campaign progress via regular SWOT analysis and share insights with clients.
• Ensure company receives project evaluation from clients after the completion of each campaign.
• Develop and maintain good relationships with clients and key stakeholders.
• Deliver billing targets from assigned accounts and develop new opportunities that translate into new business (Account Manager is assigned an annual billing target within their account management portfolio).

Eligibility:

• Professional business management training
• Minimum of 2 years work experience in brand / marketing
• Must have good proposal writing skills
• Proficient communicator at all levels, both verbal and written.
• Ability to manage different projects at the same time

How to Apply

If you are a motivated and energetic individual who takes initiative, enjoys finding solutions to varying customer challenges and takes extreme pride in their work, kindly send your application to hr.admin@tri-b.co.ke before the 29th January 2016.

Only shortlisted candidates will be contacted.