Sales / Client Care Executive

Idea Hutch -- Sales / Client Care Executive   
 

Category: Sales & Marketing

Customer Services & Retail    

Location: Nairobi, Kenya
 

Employment Type: Full-Time       

Summary: Direct Report — Director, Marketing and Business Development

Position Description:
 

The Sales/Client Care Executive will exceed service excellence by personally responding to Idea Hutch’s customer needs and by continuously looking for opportunities to improve our service and support for our customers. 

This person will work closely with individual Profit Centers and Technical Team personnel and to ensure we are meeting the needs of our customers. 

The Sales/Client Care Executive fully understands that communication is the Key for the success of the entire organization. 

The Sales/Client Care Executive further understands that they are not just a resolution department but, a “Profit Center” as well. 

They are responsible for saving transactions and up-sells using a wide assortment of tools at their disposal in order to “exceed customer expectations”.

Description:

Responsibilities of the Sales/Client Care Executive:

• Listen to customer requirements and present appropriately in a structured professional way to make a sale;
• Maintain and develop relationships with existing customers in person and via telephone calls and emails;
• Cold call to arrange meetings with potential customers to prospect for new business;
• Respond to incoming email and phone enquiries and ensure that issues are resolved both promptly and accurately;
• Act as a contact between a company and its existing and potential markets;
• Gather market and customer information;
• Represent the organization at trade exhibitions, events and demonstrations;
• Negotiate the terms of an agreement and close sales;
• Negotiate on price, costs, delivery and specifications with buyers and managers;
• Challenge any objections with a view to getting the customer to buy;
• Advise on forthcoming product developments and discussing special promotions;
• Create detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer;
• Assist and/or own inventory tracking, order fulfillment, sales event preparation and other duties as assigned.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience;
• Responsible for compiling and generating reports as they relate to customer issue tracking and frequently asked questions;
• Gain a clear understanding of customers' businesses and requirements;
• Make accurate, rapid cost calculations and providing customers with quotations;
• Have the ability to successfully “mitigate” individual customer complaints in such a way to both exceed customer expectations as well as benefiting company bottom line profitability;
• Feeding future buying trends back to employers;
• Attend team meeting and sharing best practice with colleagues.

Requirements:    

Traits required for Sales/ Client Care Executive :

• The ability and desire to sell;
• Excellent communication skills;
• A positive, confident and determined approach;
• Resilience and the ability to cope with rejection;
• A high degree of self-motivation and ambition;
• The skills to work both independently and as part of a team;
• The ability to flourish in a competitive environment;
• A good level of numeracy.
• Ability to interpret technical language for non-technical people
• Time management and organizational skills
• A highly developed sense of integrity and commitment to customer satisfaction
• Has “thick skin” and is able to handle complaints and unpleasant customers
• Previous sales experience will be a distinct advantage.

If You KNOW you have all of these qualities and REALLY feel you would like to join our organization, please send your complete resume’ and a short explanation of how you can make us better to idea.hutch@sify.com

Good Luck!