Position Title: Content Developer
Duty Station: Nairobi, Kenya
Basic Purpose:
To ensure that content for training delivery is created at the stipulated time, cost and quality norms.
Expected End Results
Creation and customization of Content as per the business and people requirement of the region one is operating in.
Major Activities
Understand and study the business challenges and the market reality of the region operating in. Should create effective content on Product, Process and Skills for both Sales and CS staff working at different levels.
Update one’s knowledge on country’s laws and regulation so as to create content that enables the sales and CS staff to sell products and service clients while complying with the local laws.
Get an in-depth understanding of the training requirements of the sales and CS staff so as to create the content accordingly.
Have thorough knowledge of the competition, company products, pricing and the industry so as create useful and effective content.
Liaise with Sales and CS trainers to get feedback on the training programs conducted so that relevant changes can be made.
Construct learning solutions while ensuring quality.
Create facilitator and participant guides as well as other training material.
Conduct field study as and when required to obtain ground level data.
Conducting pilot programs and Training of trainers on the content created
Essential Skills & Knowledge:
Education
The ideal candidate should be in possession of a Post Graduate qualification, preferably an MBA, especially in English Literature/Mass communication from a recognised university
Relevant Experience:
Have a minimum of 8 years experience in operations or training in a medium to large sized organization, preferably in a telecom/FMCG industry.
Personal Characteristics & Behaviours:
Have strong and creative written communication skills
Have proficiency in MS- Office
Be a team Player
Be strong on logic and analytical ability
Possess sound visualization skills
Have an eye for detail
Have research orientation.
Have the ability to work within deadlines
Experience in writing, editing, proof-reading for tutorials and technical articles would be added advantage.
Ability to explain complex issues in simple language to a broad consumer audience
Familiarity with online publishing and active online blogging will be a strong plus
Application Process
Interested candidates are requested to submit their applications on e-mail, together with the latest copy of CV, day time telephone number and details of their current remuneration to: recruit@idp-ea.com to be received on or before Tuesday 10th April 2012.
Only candidates who meet the minimum requirements will be contacted
