Our client a tour and travel company based in Nairobi Kenya is looking to recruit a Tour Consultant.
Duties and Responsibilities
Responding to enquiries regarding hotels & safaris within 24hrs
Prepare itineraries to the various destinations of interest
Doing research and producing periodical newsletters with current offers to be sent out to clients
Doing tour bookings - both inbound
Doing regular check on website to ensure its up to date and running smoothly
Ensuring KWS park rules & hotel regulations are made clear to tourists
Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
Ensuring the rates files are orderly & up to date
Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
Briefing drivers before they depart for safari
Preparing welcome pack for tourists before departure for safari
Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E g. ensuring families are booked rooms closer together; pork is not served to Muslim guests etc.)
Being on standby ready to provide solutions in case of mishaps during safari
Coordinating with travel consultants to arrange flying & ground packages
Opening client tour files for upcoming tours especially groups
Making follow-ups for tour quotations
Ensuring that tours quotations are competitive
inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
Making sure vehicles (especially if hired from outside) have the company stickers
Prerequisites
Experience and Education: - Previous experience of like 3yrs and above in the same position is required.
Must be able to speak, read, write, and be very good in computers.
Have the relevant education to the position
If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.
Only short-listed candidates will be contacted
