Chester House Housekeeping Supervisor Job in Nairobi Kenya

Urgently Required

Job Title: Housekeeping Supervisor

Reports to: Executive Housekeeper

Duty station: Chester House - Nairobi

Key task

Responsible for supervising housekeeping operations within Chester House Apartments to ensure that service standards are met and customers are satisfied.

Duties and Responsibilities

• Implement housekeeping performance standards and ensure compliance of such standards by the housekeeping team.
• Implement standard operating procedures, review and initiate remedial action as required.
• Prompt requisition of cleaning materials, agents and guest supplies while monitoring and controlling the usage.
• Generate and file laundry summaries and housekeepers' daily room report.
• Report lost items to management and carry out first level of investigations.
• Resolve customer complaints expeditiously.
• Lead, motivate, develop and control staff
• Deputize the Executive Housekeeper
• Stay abreast of developments and trends in housekeeping and make recommendation for cost saving and service improvement initiatives
• Report faults and/or repairs which require attention from Maintenance department and follow up to ensure appropriate timely repairs are undertaken
• Continually assess the competence of the team and offer coaching, support and training as needed

Job specification of Housekeeping Supervisor

• Diploma/Certificate in Housekeeping  from Kenya Utalii College or equivalent
• 3 years experience in housekeeping
• Work planning and organizational skills
• Leadership/ managerial skills
• Staff supervision and discipline skills
• Safety and hygiene awareness
• Customer service skills
• Attention to detail
• Communication and interpersonal skills

Email Your Application and CV to: careers@monarch.co.ke