Company Profile:
Our Client is a global logistics and transportation solutions provider.
Customer Account Executive
Job Role:
To maintain and develop the relationship with customers through being the one-stop-shop contact point & acquiring new customer to achieve business growth
Duties and Responsibilities:
- Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
- Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
- Negotiate customer claims, initiate billing adjustments in coordination with team leader
- Grow existing customers, and identify potential customers for supply chain and delivery solutions.
- Develop new customers from both the market and existing customers with business solutions
- Plan and execute regular maintenance and business development visits to customer
- Maintain and regularly update customer information
- Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities
- Promote suitable products /solutions and develop solutions for customers involving business units.
- Work with other business units in the company, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers
- Prepare proposals and quotations to customers
- Ownership of payments collections alongside the Credit Officers
KPI’s
- Revenue growth for assigned accounts
- Customer acquisition
- Customer satisfaction
- Customer Migration to Supply Chain / Delivery Solutions
- Product Mix
- Customer enquiries resolved on time
- Escalations resolved on time
- Data quality
Basic/ Job Requirements
- Bachelor Degree in a related field
- English proficiency
- Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
- Knowledge and Experience in selling Freight, Express products and Logistics
- Previous experience in customer management experience
- Consultancy Selling Skills
All interested candidates should send their C.V’s to mycv@myjobseye.com.
Only shortlisted candidates will be contacted